Unpublished Platinum Benefits?
May 4, 2018, 10:09 pm
#31
Join Date: Aug 2005
Programs: OWE, *A-G, EY Plat, Marriott Titanium, Hilton Diamond
Posts: 486
Ask the crew to tell you exactly they can do for you that they won’t for the 85-90% of other passengers who aren’t 1) EY Platinum 2) a member of EY Guest at all 3) are flying EY for the first, and probably last, time because they’re price sensitive and will go to QR when they see they are cheap for example.
most of the crew can’t. They can’t even fathom why it’s important to recognise the more frequent guests. For an airline in a financial pickle, they do the best at p!$$ing off the return customers.
Suppose this will happen when all the good service oriented crew have moved on.
most of the crew can’t. They can’t even fathom why it’s important to recognise the more frequent guests. For an airline in a financial pickle, they do the best at p!$$ing off the return customers.
Suppose this will happen when all the good service oriented crew have moved on.
May 5, 2018, 10:41 pm
#32
Join Date: Jul 2005
Location: Abu Dhabi
Programs: EY Platinum
Posts: 1,609
I have to say, my last two flights in Y have been amazing in terms of specific Platinum recognition: greetings before take-off, choice of meals delivered first along with all the special and children's meals, follow-ups during the flight and a good-bye before landing, with fast-track card. What's weird is that in J, none of this happens. Perhaps the Y crew get specific training in this area?
May 6, 2018, 8:41 am
#33
Join Date: May 2017
Location: Dubai and Brisbane
Programs: EY Gold
Posts: 67
I have to say, my last two flights in Y have been amazing in terms of specific Platinum recognition: greetings before take-off, choice of meals delivered first along with all the special and children's meals, follow-ups during the flight and a good-bye before landing, with fast-track card. What's weird is that in J, none of this happens. Perhaps the Y crew get specific training in this area?
Jul 25, 2018, 10:51 pm
#35
Join Date: Aug 2005
Programs: OWE, *A-G, EY Plat, Marriott Titanium, Hilton Diamond
Posts: 486
Yes, OpUps are a thing of the past. I think my last upgrade surprise was around 18 months ago.
Saying that, I have had the same crew a number of times on my regular L/H route and the service in Y has been getting much better. I think it helps when you see a familiar face.
Saying that, I have had the same crew a number of times on my regular L/H route and the service in Y has been getting much better. I think it helps when you see a familiar face.