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Web check-in - middle seats allocated by EY robot (Platinum)

Web check-in - middle seats allocated by EY robot (Platinum)

Old May 25, 17, 2:51 pm
  #1  
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Web check-in - middle seats allocated by EY robot (Platinum)

What's wrong with EY? Whenever I check in online and I have not reserved seats ahead of time, the robot typically assigns me (a Platinum) a middle seat. Come on, why doesn't EY manage to adjust their algorithm a bit? In all cases there were plenty of aisle seats available.

Care a bit more about your few Plats, EY!
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Old May 25, 17, 2:57 pm
  #2  
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Originally Posted by CalFlyer View Post
What's wrong with EY? Whenever I check in online and I have not reserved seats ahead of time, the robot typically assigns me (a Platinum) a middle seat. Come on, why doesn't EY manage to adjust their algorithm a bit? In all cases there were plenty of aisle seats available.

Care a bit more about your few Plats, EY!
So why not select your seat?
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Old May 25, 17, 5:47 pm
  #3  
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Originally Posted by akalra1187 View Post
So why not select your seat?
Because sometimes I do last minute changes through some nightline travel agent, and they just "forget" to reserve seats.
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Old May 25, 17, 5:52 pm
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Originally Posted by CalFlyer View Post
Because sometimes I do last minute changes through some nightline travel agent, and they just "forget" to reserve seats.
I understand that you might be busy/ forget to do it before hand, I'd still remind the call agent at the time, but why not just select the seat when you check in. Etihad will tend to accommodate Platinum fliers when checking in.
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Old May 25, 17, 11:04 pm
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Originally Posted by CalFlyer View Post
What's wrong with EY? Whenever I check in online and I have not reserved seats ahead of time, the robot typically assigns me (a Platinum) a middle seat. Come on, why doesn't EY manage to adjust their algorithm a bit? In all cases there were plenty of aisle seats available.

Care a bit more about your few Plats, EY!
I agree, that EY has a problem at that point. It's like the non-existing or non-working priority line at AUH or the performance of the Platinum hotline.

I think, they just don't know, how to handle top tiers and they don't really care about that too. It seems, that they are focused on the on-time-a-year Eco guest.
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Old Jun 13, 17, 12:30 pm
  #6  
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Originally Posted by thbe View Post
I agree, that EY has a problem at that point. It's like the non-existing or non-working priority line at AUH or the performance of the Platinum hotline.

I think, they just don't know, how to handle top tiers and they don't really care about that too. It seems, that they are focused on the on-time-a-year Eco guest.
Exactly, it should be a simple algorithm that allocates an attractive seats to Platinums and even keeps the seat next to them empty (like e.g. LH does for me all the time). I think it is an incompetent management team.
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