meFIRST

Does the nanny always stay in Economy?

On a recent flight I had
6 small children
4 babies

Out of 28~ seats in Business Class
( Ultra long haul flight)

Nanny was no where to be seen.

The parents were hands off <retracted>, that basically allowed the 6 children to do whatever they want.
It was near impossible to work with the 6 children playing hide and seek and walking all over the plane, making it essentially their own private living room

EtihadHelp

Hello,

Our Flying Nanny on board works also in the Business Class.
We are really sorry for your last experience on board.

Best regards,

Etihad Help *KC

m0hamed

The heritage of the parents is irrelevant and your post displays casual racism.

To answer your question: The Nannies work where they are required and also on request.

meFIRST

Really?. I am going to request that the nanny move to Business then next time. There were more small children in Business on this route. I peeked into economy and it was mostly adults.

The small rowdy children were disturbing other pax, myself included.

h1ghfly3r

On my last flight did they had 57 children on board. Do you really think one nanny could do anything. It is a nice service but she will not be someone's private nanny for the entire flight.


The parents are responsible and are to blame in case the kids go crazy... Not the nanny!!!

stephem

The nannies really cannot do much for the reasons h1ghfly3r notes, there are often many children spread across 3 cabins. When we flew F last November with our 3 kids, we were hoping to get at least some attention from the sky nanny but other than a quick intro in the beginning there was little. I think the name is a big marketing mistake, it creates the false impression that the OP has. But alas, one of the great F flight attendants was from Spain and realized my 5 year old daughter speaks Spanish and so came by whenever things were slow and talked with her.

meFIRST

I retracted my previous statement.

I hope people will understand it from my perspective. My ticket costs thousands of dollars, and I had meeting the next day and had to work on the plane ( wifi). Having 6 small children under the age of 5 running amok in the aisles ( with the crew doing nothing to stop this) was not my idea a pleasant flight. Two of then jumped seat to seat and decided to play with the seats, turning the lights on and off, like it's some kind of game.
Also there were 3 babies, 2 of them cried non stop for 7+ hours.

This out of 28 seats in Business Class. Parents basically let their children do whatever they wanted. Some parents are known to be helicopter parents, these folks basically gave up the moment we left Abu Dhabi and allowed their kids to do what ever.

Crew did nothing to control the situation. Nanny nowhere to be seen. Finally I asked for the "purser"and was told the Nanny's shift had ended.

m0hamed

Thank you.

I actually agree with your post. Whether it's a loud person arguing down a mobile phone in the lounge or unruly children in board I would expect the FAs to respond to my complaint.

I would never speak to the pax or parents directly, but would expect that the FAs would act on the complain and try to quieten the situation.

extramileage

The whole air nanny is a nice marketing tool with little practical use.

m0hamed

Do you have any experience with it?

Families I know who have utilised the service have been very grateful.

EY and formerly GF wouldn't be training FAs in established Nanny schools for marketing.

irishguy28

Based on your figures above, business was mostly adults, too!

(unless there were some Big Babies you haven't mentioned...)

h1ghfly3r

I had babies in the cabin as well and it was not a pleasant experience. It is the parents and crew's job to keep them calm.
The nanny is a nice feature but in the end she cannot and will not take care of all kids at the same time

VH-RMD

My 5yo has been disappointed to tears at the lack of 'nanny' coming to say hello in the F or J cabin because they have been 'too busy' in the Y cabin.

On the last F flight the Purser came and did face painting (which is all she wanted) as the 'nanny' never appeared.

Not a life changing loss but when you are 5 and the nannies in the AUH lounge tell you that there is face painting on your flight and it doesn't happen, it's a BIG deal.

Richklhs

I flew F with my 6 month old NRT-AUH. Nanny was great, came and took him while wife and I ate dinner and breakfast.

Annalisa12

I figured the nanny is just there in case mum wants to go to the toilet or have dinner. I can't imagine they are there to look after the kids whilst the parents don't help at all.