Feedback thread for the official EY Lurker, EtihadHelp
#1456
Join Date: May 2018
Location: AUH
Programs: TK Elite (*G), ITA Executive, WY Silver, Accor Gold, Marriott Gold
Posts: 291
#1457
Join Date: Sep 2017
Programs: TK E+, RJ S, AZ E
Posts: 1,869
Dear EtihadHelp,
Can you please confirm that Abu-Dhabi Pass will grant 25% discount for Yas Waterworld and Ferrari World in September 2018 as can be seen in The Extraordinary Abu Dhabi Pass - Etihad Airways
Thanks.
Can you please confirm that Abu-Dhabi Pass will grant 25% discount for Yas Waterworld and Ferrari World in September 2018 as can be seen in The Extraordinary Abu Dhabi Pass - Etihad Airways
Thanks.
#1458
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,269
"Hi there, flights from Aegean will not earn you miles, even if the flight is operated by us."
#1459
Join Date: Jan 2010
Posts: 9,307
EtihadHelp - is there any reason you don't publish replies like this on line so other forum readers can be informed?
#1460
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,269
#1461
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Dear EtihadHelp,
Can you please confirm that Abu-Dhabi Pass will grant 25% discount for Yas Waterworld and Ferrari World in September 2018 as can be seen in The Extraordinary Abu Dhabi Pass - Etihad Airways
Thanks.
Can you please confirm that Abu-Dhabi Pass will grant 25% discount for Yas Waterworld and Ferrari World in September 2018 as can be seen in The Extraordinary Abu Dhabi Pass - Etihad Airways
Thanks.
#1462
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Hi there, sorry we did not get back to you earlier. Please let us know if you have any other enquiries or if you need any other assistance, we will do all we can to get back to you asap. Thanks. *Ari
#1463
Join Date: Sep 2017
Programs: TK E+, RJ S, AZ E
Posts: 1,869
A few days ago Etihad publish on their YouTube channel a new video about the Abu-Dhabi pass. See specifically item #5 which talks about Yas Waterworld and Ferrari World.
I was happy to see the selection provide in the offer and was wondering about Yas Waterworld and Ferrari World as it stated in the T&C that this offer will run until the end of Jun 2018. I found it inconceivable that on the day Etihad releases their video some of their offers had already expired. I also found a discrepancy between the main wording and the T&C. Were the former states 25% discount, the latter only 20%.
I then thought I would ask you to verify this information.
As can be seen from your answer, you surely quoted from the website.
If you have checked with others who are in charge of the pass then so be it.
But if you just quoted the website then I ask you again to please verify within Etihad about this offer. There are simply too many question marks here as I described above and there may be a deviation from what is written in the web page and the real offer of the pass.
I then thought I would ask you to verify this information.
Can you please confirm that Abu-Dhabi Pass will grant 25% discount for Yas Waterworld and Ferrari World in September 2018 as can be seen in The Extraordinary Abu Dhabi Pass - Etihad Airways
If you have checked with others who are in charge of the pass then so be it.
But if you just quoted the website then I ask you again to please verify within Etihad about this offer. There are simply too many question marks here as I described above and there may be a deviation from what is written in the web page and the real offer of the pass.
#1464
Join Date: Sep 2017
Programs: TK E+, RJ S, AZ E
Posts: 1,869
A few days ago Etihad publish on their YouTube channel a new video about the Abu-Dhabi pass. See specifically item #5 which talks about Yas Waterworld and Ferrari World.
....
But if you just quoted the website then I ask you again to please verify within Etihad about this offer. There are simply too many question marks here as I described above and there may be a deviation from what is written in the web page and the real offer of the pass.
....
But if you just quoted the website then I ask you again to please verify within Etihad about this offer. There are simply too many question marks here as I described above and there may be a deviation from what is written in the web page and the real offer of the pass.
I’d appreciate your response to my request to double check about Abu-Dhabi pass.
#1466
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Hi there, this service is currently available for use in the Airport by Premium Guests travelling from Abu Dhabi, therefore the number can be found in our check in counters. Stay tuned however for further updates on the service and broader roll out to serve all our guests via this channel. *Max
#1467
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Apologies for the delay in replying to this query Flyerby. We have requested details about this from our marketing team and will revert back to you as soon as we have their reply. Thank you for you patience in the meantime. *Max
#1469
Join Date: Sep 2017
Programs: TK E+, RJ S, AZ E
Posts: 1,869
Thanks.
#1470
Join Date: Aug 2018
Posts: 1
Just Disappointed
I was hoping not to find this thread but it seems like missing luggage with no response or help is the norm for Etihad. Even more disappointing because many of us are only able to go home once a year and we have personal things that we bring back. It makes no sense that my luggage went missing on a direct flight from ORD to AUH. And as one person posted: "Etihad is a great airline when things are going to plan. But any contact with Etihad Guest or Etihad Customer Service is the most spirit-sapping, time-wasting and frustrating experience."
I follow the rules, and they don't even have a trace for my bag. Yet they use the local media here in AD to promote all their efficient changes.
I follow the rules, and they don't even have a trace for my bag. Yet they use the local media here in AD to promote all their efficient changes.