Feedback thread for the official EY Lurker, EtihadHelp

Reply Subscribe

Thread Tools

Search this Thread

Jul 2, 2018, 10:57 pm

#1456

EYrevanchist

Join Date: May 2018

Location: AUH

Programs: TK Elite (*G), ITA Executive, WY Silver, Accor Gold, Marriott Gold

Posts: 291

Quote:

Originally Posted by NoY

Has “Etihad Help” been enhanced? Just like the rest of Etihad?

Nope, just the staffing has been reduced meaning flyertalk as well as other sites like productreview.com.au etc... have to share what possibly is a single employee with fewer resources than before.

Jul 5, 2018, 8:02 am

#1457

flyerby

Join Date: Sep 2017

Programs: TK E+, RJ S, AZ E

Posts: 1,869

Dear EtihadHelp,

Can you please confirm that Abu-Dhabi Pass will grant 25% discount for Yas Waterworld and Ferrari World in September 2018 as can be seen in The Extraordinary Abu Dhabi Pass - Etihad Airways

Thanks.

Jul 5, 2018, 10:52 pm

#1458

NoY

Join Date: Nov 2004

Location: Phuket

Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Plat, Marriott Gold, Amex Plat

Posts: 5,264

Quote:

Originally Posted by NoY

Please confirm that Aegean Airlines (A3) coded tix (booked in “D” class) but operated by Etihad Airlines (EY) will earn EY miles. Thanks.

Well, it took 5 days but I got a reply, via PM. Not a positive one though. I certainly won’t be booking any such flights!

"Hi there, flights from Aegean will not earn you miles, even if the flight is operated by us."

Jul 6, 2018, 4:08 am

#1459

ft101

Join Date: Jan 2010

Posts: 9,304

Quote:

Originally Posted by NoY

EtihadHelp - is there any reason you don't publish replies like this on line so other forum readers can be informed?

eddibabyyeah likes this.

Jul 6, 2018, 5:50 am

#1460

NoY

Join Date: Nov 2004

Location: Phuket

Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Plat, Marriott Gold, Amex Plat

Posts: 5,264

Quote:

Originally Posted by ft101

EtihadHelp - is there any reason you don't publish replies like this on line so other forum readers can be informed?

I did PM (as well as post it here) as it was taking so long to get an answer - however, it WAS the PM that elicited the reply. Poor on EY’s part (again).

Jul 8, 2018, 10:03 am

#1461

EtihadHelp

Company Representative, Etihad

Join Date: Sep 2013

Posts: 1,813

Quote:

Originally Posted by flyerby

Hi there, the Yas Waterworld and Ferrari World offer runs from 6 Mar until 30 Jun 2018 and may be subject to blackout dates. Please refer to the T&C on the bottom part of the page. Thanks. *Ari

Jul 8, 2018, 10:09 am

#1462

EtihadHelp

Company Representative, Etihad

Join Date: Sep 2013

Posts: 1,813

Quote:

Originally Posted by NoY

I did PM (as well as post it here) as it was taking so long to get an answer - however, it WAS the PM that elicited the reply. Poor on EY’s part (again).

Hi there, sorry we did not get back to you earlier. Please let us know if you have any other enquiries or if you need any other assistance, we will do all we can to get back to you asap. Thanks. *Ari

Jul 9, 2018, 7:58 am

#1463

flyerby

Join Date: Sep 2017

Programs: TK E+, RJ S, AZ E

Posts: 1,869

A few days ago Etihad publish on their YouTube channel a new video about the Abu-Dhabi pass. See specifically item #5 which talks about Yas Waterworld and Ferrari World.

I was happy to see the selection provide in the offer and was wondering about Yas Waterworld and Ferrari World as it stated in the T&C that this offer will run until the end of Jun 2018. I found it inconceivable that on the day Etihad releases their video some of their offers had already expired. I also found a discrepancy between the main wording and the T&C. Were the former states 25% discount, the latter only 20%.
I then thought I would ask you to verify this information.

Quote:

Originally Posted by flyerby

Can you please confirm that Abu-Dhabi Pass will grant 25% discount for Yas Waterworld and Ferrari World in September 2018 as can be seen in The Extraordinary Abu Dhabi Pass - Etihad Airways

Quote:

Originally Posted by EtihadHelp

Hi there, the Yas Waterworld and Ferrari World offer runs from 6 Mar until 30 Jun 2018 and may be subject to blackout dates. Please refer to the T&C on the bottom part of the page. Thanks. *Ari

As can be seen from your answer, you surely quoted from the website.
If you have checked with others who are in charge of the pass then so be it.
But if you just quoted the website then I ask you again to please verify within Etihad about this offer. There are simply too many question marks here as I described above and there may be a deviation from what is written in the web page and the real offer of the pass.

Jul 16, 2018, 3:32 am

#1464

flyerby

Join Date: Sep 2017

Programs: TK E+, RJ S, AZ E

Posts: 1,869

Quote:

Originally Posted by flyerby

A few days ago Etihad publish on their YouTube channel a new video about the Abu-Dhabi pass. See specifically item #5 which talks about Yas Waterworld and Ferrari World.

....

But if you just quoted the website then I ask you again to please verify within Etihad about this offer. There are simply too many question marks here as I described above and there may be a deviation from what is written in the web page and the real offer of the pass.

Dear EtihadHelp.
I’d appreciate your response to my request to double check about Abu-Dhabi pass.

Jul 18, 2018, 10:41 pm

#1465

flyerby

Join Date: Sep 2017

Programs: TK E+, RJ S, AZ E

Posts: 1,869

Dear EtihadHelp.

There seems to to be a new EY customer service channel through WhatsApp.
Can you kindly post this number here?

Jul 20, 2018, 12:59 pm

#1466

EtihadHelp

Company Representative, Etihad

Join Date: Sep 2013

Posts: 1,813

Quote:

Originally Posted by flyerby

Dear EtihadHelp.

There seems to to be a new EY customer service channel through WhatsApp.
Can you kindly post this number here?

Hi there, this service is currently available for use in the Airport by Premium Guests travelling from Abu Dhabi, therefore the number can be found in our check in counters. Stay tuned however for further updates on the service and broader roll out to serve all our guests via this channel. *Max

Jul 20, 2018, 1:38 pm

#1467

EtihadHelp

Company Representative, Etihad

Join Date: Sep 2013

Posts: 1,813

Apologies for the delay in replying to this query Flyerby. We have requested details about this from our marketing team and will revert back to you as soon as we have their reply. Thank you for you patience in the meantime. *Max

Jul 30, 2018, 12:50 pm

#1468

EtihadHelp

Company Representative, Etihad

Join Date: Sep 2013

Posts: 1,813

Dear flyerby,

Our team got back to us, there is an error on the website. This offer runs from 1 July until 31 October 2018** and may be subject to blackout dates.
*Haithem

Jul 30, 2018, 10:44 pm

#1469

flyerby

Join Date: Sep 2017

Programs: TK E+, RJ S, AZ E

Posts: 1,869

Quote:

Originally Posted by EtihadHelp

Dear flyerby,

Our team got back to us, there is an error on the website. This offer runs from 1 July until 31 October 2018** and may be subject to blackout dates.
*Haithem

I see that the webpage was corrected as well including the discount amount of 25% instead of 20%/25%.
Thanks.

Aug 7, 2018, 11:00 pm

#1470

honestlycme

Join Date: Aug 2018

Posts: 1

Just Disappointed

I was hoping not to find this thread but it seems like missing luggage with no response or help is the norm for Etihad. Even more disappointing because many of us are only able to go home once a year and we have personal things that we bring back. It makes no sense that my luggage went missing on a direct flight from ORD to AUH. And as one person posted: "Etihad is a great airline when things are going to plan. But any contact with Etihad Guest or Etihad Customer Service is the most spirit-sapping, time-wasting and frustrating experience."

I follow the rules, and they don't even have a trace for my bag. Yet they use the local media here in AD to promote all their efficient changes.