Feedback thread for the official EY Lurker, EtihadHelp
Jan 9, 2018, 3:42 am
#1306
Join Date: Sep 2009
Location: DUB / DOH
Posts: 693
Hi there, for extra leg room seats and for emergency exit seats etc. you will have to pay. Also the seats will not be blocked immediately and you would have to bid for a neighbor free seat to get it. If you have booked with a travel agent you are not able to use the online check in whether you booked Economy Class of Business Class. If you have a travel agent booking you can still select the seats through us by call our Contact Centre or contacting us here or on our social media channels. *Marc
Your second point is completely incorrect as I checked in online for my travel agent booking last Friday. I have two travel agent booking currently, one in Business and one in Economy, both booked through the same travel agent. On the Business ticket, I can pre - select my seats online, on the economy it tells me I can't because it is a travel agent booking. Can you explain?
Jan 9, 2018, 5:53 am
#1307
Join Date: Jan 2010
Posts: 9,307
Is this true right up to departure or are they made available (either to status Guest members or first come, first served or any other selection criteria) prior to this, eg at online or airport check in?
Jan 10, 2018, 6:34 am
#1308
Join Date: Mar 2015
Location: NUE
Programs: EY: Platinum; Skyteam: Elite Plus; HHonors: Diamond; Best Western: Diamond Select
Posts: 41
the whole EtihadGuest is getting a farce.
@EtihadHelp: Are you aware that you have 2 different versions of T&C on your homepage?
Even after pointing you to the differences on your website your team is not able to change it everywhere.
Before you ask again where to find the mistakes, please see this screenshot (from today):
BTW: I finally doubt that after all the changes and corrections on your website it still shows all original intended information.
I guess it always got just adjusted but finally the intended information got changed so many times that it now shows wrong information - but at least more/less same information through your website... But who may know this...
Jan 10, 2018, 6:44 am
#1309
Join Date: Mar 2015
Location: NUE
Programs: EY: Platinum; Skyteam: Elite Plus; HHonors: Diamond; Best Western: Diamond Select
Posts: 41
PS: @EtihadHelp:
how long do you expect guests to wait for a miles credit?
I am waiting for NINE flights to credit for more than 3 month now! and all I am getting are robotic replies that it may "take some time" and you would be happy to welcoming me onboard again.
PPS: I am flying Etihad since 2008 and for the last 1-2 years your "dedicated team" is doing everything possible to get me flying more and more other airlines!
how long do you expect guests to wait for a miles credit?
I am waiting for NINE flights to credit for more than 3 month now! and all I am getting are robotic replies that it may "take some time" and you would be happy to welcoming me onboard again.
PPS: I am flying Etihad since 2008 and for the last 1-2 years your "dedicated team" is doing everything possible to get me flying more and more other airlines!
Jan 10, 2018, 1:19 pm
#1310
Join Date: May 2017
Location: Dubai and Brisbane
Programs: EY Gold
Posts: 67
Hey @Etihad,
How does the chauffer service work for a family of 3 (2 adults 1 child) flying from Abu Dhabi in business class?
Because right now i'm having an issue adding the child to the booking of the chauffeur car.
Thanks.
How does the chauffer service work for a family of 3 (2 adults 1 child) flying from Abu Dhabi in business class?
Because right now i'm having an issue adding the child to the booking of the chauffeur car.
Thanks.
Jan 11, 2018, 10:15 pm
#1312
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Dear Guest, the guest miles is valid 2 years from date of activity. Etihad Guest Miles will continue to expire on the last date of the month in which they were earned. Members can keep a track of the expiry schedule via the latest transactions page as well as our monthly e-statements. Thank you. *Zozo
Jan 11, 2018, 10:22 pm
#1313
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Hi Danial, the chauffeur booking is eligible for adult guest only, your child will receive the same service once the booking is successful. Please let us know if you need any assistance with the chauffeur booking. Thank you. *Zozo
Jan 12, 2018, 3:07 am
#1315
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
PS: @EtihadHelp:
how long do you expect guests to wait for a miles credit?
I am waiting for NINE flights to credit for more than 3 month now! and all I am getting are robotic replies that it may "take some time" and you would be happy to welcoming me onboard again.
PPS: I am flying Etihad since 2008 and for the last 1-2 years your "dedicated team" is doing everything possible to get me flying more and more other airlines!
how long do you expect guests to wait for a miles credit?
I am waiting for NINE flights to credit for more than 3 month now! and all I am getting are robotic replies that it may "take some time" and you would be happy to welcoming me onboard again.
PPS: I am flying Etihad since 2008 and for the last 1-2 years your "dedicated team" is doing everything possible to get me flying more and more other airlines!
Jan 12, 2018, 3:12 am
#1316
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Sorry that we have missed your post. In case the seats are not fully booked, they would be assigned to guests if there is a justified reason for it. You may want to ask our check in staff if the seats are available i.e. not fully booked and ask them if they can assign them for you at the airport. *Marc
Last edited by EtihadHelp; Mar 13, 2018 at 4:14 am
Jan 14, 2018, 2:53 pm
#1317
Join Date: Oct 2008
Location: Sydney
Programs: EY Platinum, UA PremiereG, Hilton Diamond, Aclub Gold, Hertz PCs
Posts: 62
My family and I are waiting for more than a dozen flights to be correctly credited or/and entirely credited to our accounts. I am sick and tired to following up every week and get the same answer. Speaking to an EY representative over the phone I was made aware that all these adjustment need to be processed manually as there are several issues with the new system/website. Is this for real?
This inability will reflect in loosing our Guest Status but definitely in EY loosing our $60K/year business.
This inability will reflect in loosing our Guest Status but definitely in EY loosing our $60K/year business.
Jan 15, 2018, 12:33 am
#1318
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Etihad Airways
My family and I are waiting for more than a dozen flights to be correctly credited or/and entirely credited to our accounts. I am sick and tired to following up every week and get the same answer. Speaking to an EY representative over the phone I was made aware that all these adjustment need to be processed manually as there are several issues with the new system/website. Is this for real?
This inability will reflect in loosing our Guest Status but definitely in EY loosing our $60K/year business.
This inability will reflect in loosing our Guest Status but definitely in EY loosing our $60K/year business.
If you like you may send us your details in a private message and we will follow up for you. *Isi
Jan 17, 2018, 1:41 am
#1319
Join Date: Mar 2015
Location: NUE
Programs: EY: Platinum; Skyteam: Elite Plus; HHonors: Diamond; Best Western: Diamond Select
Posts: 41
sure, I can provide you all details - but first, please share what else you can do beside forwarding these information to your Guest Team!
I sent dozent of e-mails to [email protected] during the last months. Will there be any advantage if you will forward again all details?
PS: meanwhile waiting for credit of a total of 11 flights (9 for me & 2 for my spouse)
Jan 17, 2018, 10:39 pm
#1320
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Hi Marc,
sure, I can provide you all details - but first, please share what else you can do beside forwarding these information to your Guest Team!
I sent dozent of e-mails to [email protected] during the last months. Will there be any advantage if you will forward again all details?
PS: meanwhile waiting for credit of a total of 11 flights (9 for me & 2 for my spouse)
sure, I can provide you all details - but first, please share what else you can do beside forwarding these information to your Guest Team!
I sent dozent of e-mails to [email protected] during the last months. Will there be any advantage if you will forward again all details?
PS: meanwhile waiting for credit of a total of 11 flights (9 for me & 2 for my spouse)
Rest assured that once we have your details, we will be able to follow up your claim and pass it on to improve your future experience with us. *Ari