EtihadHelp

Hi there, if the ticket is issued by other airline, you will not be able to book the free coach service online. Please call our Call Centre team https://www.etihad.com/en-ae/help/contact-us for further assistance. Thank you. *Zoe

Bajdkotb

Hi,
The mixed responses were from the call centre team and it appears to me that they are in no position to accurately advise on this matter. On top of that, every call costs me 5eur due to Etihad charging per minute. As I’m sure you understand, it’s incredibly frustrating

mynameisdmoon

thank you for clarification.

also wanted to ask:
For return flight I am booked MLE-AUH-IAD with a ~11.5h layover at AUH. I am planning to check my luggage in during check in at MLE. Do I have to pick up my luggage after going through immigrations? If not, there should be no issue with the checked luggage if I leave the airport during the layover? Planning to sleep the layover at premier inn.

and what are the current hours for First Class Lounge?

EtihadHelp

If all your flights are operated by Etihad, and on the same booking, your baggage shall be automatically transferred to your final destination. Our First Class Lounge in Terminal 3 in Abu Dhabi is open every day, 24 hours a day. Hope this helps. *Ann

mynameisdmoon

thank you.

are the Residence VIP Rooms still available for access via fee? I believe it was around $100 USD when I last checked.

Elger Vermeer

Good afternoon, I am a newbie at Etihad but looking at a very interesting iterinary. However, I cannot make it definite yet. Is there an option (for a fee) at Etihad to hold a booking against the current rate for 24/48/72 hours? More or less a "time to think" option like KL/AF have.

Thanks in advance!

EtihadHelp

Hi Elger Vermeer, thanks for reaching out. We would recommend to book a choice plus ticket as it's a flexible one, that you will have the option later to amend your booking free of charge if you wish, you will only pay the fare difference and the applicable taxes at the time of the exchange. As it's not possible to hold a booking for a certain time on a certain rate. Thanks. *Kal

guanin2999

Hello, I booked a coach transfer from AUH to Dubai with my award ticket, but I have since changed my mind and would like to take a cab instead. How do I cancel the booking for the bus coach service?

jmoorfoot

I have 2 refund vouchers issued on 8 Oct 2022. I provided the full details to an agent on 14 Oct 2022 including bank account and email address, and was told the refund would be deposited in 7 - 45 days. When this hadn't occurred by 28 Nov, I again contacted Etihad, and the agent told me that the refund dept didn't have my bank details. I provided these again, and still hadn't received the refund by 5 Dec. This time, another agent told me that the refund dept didn't have the correct voucher number. I didn't have to provide it to the agent again, as she could see it on her screen. She told me the refund would be in my account within 24 hours. On 8 Dec another agent told me that he would email the refund dept again. I have NEVER received an email regarding this, and the funds have STILL not been credited to my bank. Is there anyone in Etihad who can resolve this, or do I have to initiate legal proceedings?

EtihadHelp

Hi there, you can skip the coach if you have your own transportation to Dubai. Thank you. *Zoe

EtihadHelp

Hi there, please provide us more details of your voucher via direct message for further review. Thank you. *Zoe

henrus

I currently hold Virgin Australia (Velocity) Platinum status and am flying Etihad from Abu Dhabi in a couple of weeks (in economy).

I have a couple of questions about the check in and lounge. Firstly due to my status can I check in at the premium desks (and if so where are these located - near the business/first class entrance?). Then is it still the case where I can access the first class lounge plus one guest?

thibaultFR

You can use any check in counter in the Business Area - right after the business entrance door.

Yes - you will still have access to the first class lounge with 1 guest.
Just make your way after your check-in to the priority security/smart gate area and the first class lounge entry will be right in front.

Enjoy the F lounge - absolutely fantastic place.

EtihadHelp

Hello,

You may reach out to our Contact Center to amend this for you. Thanks *Aby

ft101

Who were you replying to?