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Feedback thread for the official EY Lurker, EtihadHelp

Feedback thread for the official EY Lurker, EtihadHelp

Old Aug 10, 22, 10:21 pm
  #1996  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,737
Hi there, we have replied to your private message. Please have a look. Thanks. *Mia
EtihadHelp is offline  
Old Aug 23, 22, 9:03 pm
  #1997  
FlyerTalk Evangelist
 
Join Date: May 2000
Location: أمريكا
Posts: 26,448
Hello, I just booked two reward tickets, AUH-LHR and AUH-IAD. In the booking process it did not say anything about limits on cabin baggage - I assumed it was the standard roll-aboard + one personal item that every other full service airline allows.

Now when I go in my reservations it is saying that I am limited to one 7kg bag only on both reservations? Is this correct?

This will big a big problem and I would have flown another airline if I knew about this rule; I've only ever heard of this happening on budget airlines.
Doppy is offline  
Old Aug 25, 22, 8:34 am
  #1998  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,737
Hi there, our cabin baggage allowance entitles adults and children to one cabin bag weighing up to 7kg (maximum width 56cm, height 36cm and depth 23cm). If cabin baggage exceeds our maximum weight or dimension limits, guests will be asked to check bags in. *Kacy
EtihadHelp is offline  
Old Sep 23, 22, 12:35 am
  #1999  
 
Join Date: Jul 2017
Posts: 53
Hi there. I am a gold member and while trying to purchase the tickets with the miles, found out that my account has been suspended with no explanation. Customer Rep on the phone cannot help. Many emails were sent and no response. I did not even recieve anything like acknowledgement email. It has been almost a week. Please advise what else could I do to have someone unlocking the account as I need to purchase tickets for October flight. Thank you.
Amame is offline  
Old Sep 23, 22, 1:56 am
  #2000  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,737
Hi Amame, sorry to hear that. Please join us via any of our Social Media channels (Facebook, Instagram or Twitter) with your Etihad Guest number and email address via private message so we can look into this further for you. Thanks. *Vio
EtihadHelp is offline  
Old Sep 24, 22, 6:50 pm
  #2001  
 
Join Date: Oct 2013
Location: United Kingdom
Programs: Etihad Guest Silver
Posts: 31
Hi

Any reason why your Abudhabi stopover has been made so difficult?
Nowdays, the free hotel offer cannot be taken if you are travellking within GCC and then you have to spend at least $750 on return flights per person!
zahidworld is offline  
Old Sep 26, 22, 5:14 am
  #2002  
 
Join Date: Jul 2017
Posts: 53
We have reached out to Twitter and Instagram and they just answered the same thing - to write to the customer service - which once again never ever respond. Maybe all of your social media persons should move to the email customer service so that we can get some useful answer. This is very disappointing. Probably this is the good time to move our gold status to Emirates since you guys are making it impossible to use the mile that we earned.
zahidworld likes this.
Amame is offline  
Old Sep 27, 22, 1:13 am
  #2003  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,737
Hello,

Thanks for your feedback. As per the terms and conditions this is the policy in place. For further assistance you may fill out our feedback form through this link:https://www.etihad.com/en-ae/help/feedback.


Thanks *Aby
EtihadHelp is offline  
Old Nov 9, 22, 7:48 am
  #2004  
 
Join Date: Mar 2013
Programs: Etihad Guest Platinum; Accor Platinum; Hilton Diamond
Posts: 1,234
Hi I have a Business class ticket for the 17th of November at 0255 AUH-LHR I was looking at the bid upgrade options and was offered a first apartment as an available option even though the aircraft is an A350-1000 which I believe you do not have First apartments on?? What would I have received had I bidded ?
Dogmatick is offline  
Old Nov 10, 22, 8:18 am
  #2005  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,737
Originally Posted by Dogmatick View Post
Hi I have a Business class ticket for the 17th of November at 0255 AUH-LHR I was looking at the bid upgrade options and was offered a first apartment as an available option even though the aircraft is an A350-1000 which I believe you do not have First apartments on?? What would I have received had I bidded ?


Hi there.Please feel free to reach us via DM along with your booking reference on any of our Social Media channels (Facebook, Twitter and Instagram) and we'll be happy to look into it for you. *Ann
EtihadHelp is offline  
Old Nov 17, 22, 3:11 pm
  #2006  
 
Join Date: Nov 2022
Posts: 1
Hi EtihadHelp - Has the partnership with Air Serbia ended? I've been trying to book several flights on Air Serbia using my Etihad Guest miles over the last several weeks but to no avail. All the Etihad agents I speak with say they see no availability on any of the dates or routes I've searched. Has there been some change to the system? Thanks!
AlexFliesALot is offline  
Old Nov 20, 22, 2:43 am
  #2007  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,737
Originally Posted by AlexFliesALot View Post
Hi EtihadHelp - Has the partnership with Air Serbia ended? I've been trying to book several flights on Air Serbia using my Etihad Guest miles over the last several weeks but to no avail. All the Etihad agents I speak with say they see no availability on any of the dates or routes I've searched. Has there been some change to the system? Thanks!
Hi Alex, our partnership with Air Serbia is still active. However, seats availability will always be subject to change. We'd recommend getting in touch with them to check which dates are available to redeem your miles to book a ticket for your upcoming flight.
*Ily
EtihadHelp is offline  
Old Nov 22, 22, 8:38 pm
  #2008  
 
Join Date: Aug 2020
Posts: 2
Hi,
Ive been trying to book award travel on ANA using etihad miles several times the past weeks but there is zero availability from TYO to HKG ICN or BKK. One agent checked with a supervisor that suggested those destinations are blacklisted.
Do you have a list of these blacklisted destinations for partner awards? I cant find this on the website.
Thank you
Bajdkotb is offline  
Old Nov 24, 22, 6:42 am
  #2009  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,737
Hi there, we are unsure about the "blacklisted" destinations. Our Call Centre team will be in a better position to assist you. Thank you. *Zoe
EtihadHelp is offline  
Old Dec 2, 22, 7:25 pm
  #2010  
 
Join Date: Sep 2021
Location: YYZ
Programs: AP 50k, WS Gold, MB Plat, HH Gold
Posts: 71
Hi EtihadHelp.

I have a trip to the UAE coming up and will be flying IAD-AUH on EY First Class booked through Aeroplan.

Am I still eligible for the free Etihad Coach Bus to Dubai transfer?
mynameisdmoon is online now  

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