Feedback thread for the official EY Lurker, EtihadHelp
Jun 15, 2022, 4:28 am
#1981
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,814
EtihadHelp
Ok I called 10 times support in the last two days. Many promissed call backs, zero received calls.
I want to upgrade my flight with miles. There is availability but when I ask the agents to continue they say there is system problem and no one is doing anything about it. At this rate the one seat will disappear but this level of service is simply not acceptable. The miles are worth exactly zero when even on a flight with availability you cannot redeem them. I will have screenshots, if this is not resolved, I will write it all down and publish what Etihad FF experience really is like.
Ok I called 10 times support in the last two days. Many promissed call backs, zero received calls.
I want to upgrade my flight with miles. There is availability but when I ask the agents to continue they say there is system problem and no one is doing anything about it. At this rate the one seat will disappear but this level of service is simply not acceptable. The miles are worth exactly zero when even on a flight with availability you cannot redeem them. I will have screenshots, if this is not resolved, I will write it all down and publish what Etihad FF experience really is like.
Jul 10, 2022, 11:47 am
#1982
Join Date: Jul 2022
Location: United States
Programs: Etihad
Posts: 1
EtihadHelp : I paid for an Economy Choice Plus ticket for IAD - AUH - BOM. I then upgraded AUH-BOM of that route to Business using 100% miles with the help of the Etihad service center. I don't see any mileage accrual for that leg. Since I paid for Economy Choice Plus for the ticket, shouldn't I get the equivalent miles? I know award travel does not accrue miles. But that would be true in my case only if the AUH-BOM leg did not cost me anything but the miles. Please advise.
Jul 11, 2022, 8:07 am
#1983
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,814
EtihadHelp : I paid for an Economy Choice Plus ticket for IAD - AUH - BOM. I then upgraded AUH-BOM of that route to Business using 100% miles with the help of the Etihad service center. I don't see any mileage accrual for that leg. Since I paid for Economy Choice Plus for the ticket, shouldn't I get the equivalent miles? I know award travel does not accrue miles. But that would be true in my case only if the AUH-BOM leg did not cost me anything but the miles. Please advise.
Jul 17, 2022, 3:47 am
#1984
Join Date: Jan 2016
Posts: 612
Lounge access on arrival at JNB?
Is lounge access permitted in JNB upon arrival? My wife and I have tickets from AUH-JNB with 8a arrival. We purchased separately tickets to CPT leaving around 1p. Is there a lounge we can use as we’ll be arriving in EY J?
Thank you.
Thank you.
Jul 18, 2022, 1:47 am
#1985
Join Date: Oct 2016
Programs: Etihad Guest Platinum
Posts: 289
Hi reysir.
When you upgrade an Economy ticket to Business using miles the fare class changes to I (Business Guest Seat) - by default I Class fares do not accrue miles. You need to request the relevant Economy revenue ticket miles from EY Guest team after the flight.
When you upgrade an Economy ticket to Business using miles the fare class changes to I (Business Guest Seat) - by default I Class fares do not accrue miles. You need to request the relevant Economy revenue ticket miles from EY Guest team after the flight.
Jul 18, 2022, 8:28 am
#1986
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,814
Hi there, we do not have an arrival lounge in Johannesburg. However, in the domestic departure area there is a lounge, which you may use for a fee. *Ann
Jul 18, 2022, 5:32 pm
#1987
Join Date: Jan 2016
Posts: 612
Thank you for the reply. I understand there not being specifically an Arrivals lounge however would we be permitted to use the Departure lounge with our ticket showing we were on an EY J ticket?
Jul 19, 2022, 8:09 am
#1988
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,814
- Shongololo / Mashonzha Lounge
- Location: Terminal A | Operating hours: 06:00am to 01:00am
Aug 1, 2022, 8:44 pm
#1991
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,814
Aug 2, 2022, 7:18 am
#1992
Join Date: Feb 2004
Location: Chicago, IL, USA
Programs: AA Lifetime PLT, AA EXP
Posts: 136
Hello, the arrivals immigration hall at Chicago O'Hare is a mess due to construction. Do Etihad arrival passengers into Chicago get to domestic baggage claim via the immigration hall or is there a separate route that avoids the overcrowded hall? Thank You!
Aug 3, 2022, 5:55 am
#1993
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,210
Hi there, Please get in touch with our Contact Centre on the numbers available on this link: https://www.etihadguest.com/en/contact-us.html and a member of our Reservations Team shall assist you further. Thank you. *Ann
As far as I am aware 12k will be expiring and my 10% cancellation charges are 20k. So does that mean I would get charged 20k in total or 32k in total? 12k that will expire plus another 20k?
Aug 4, 2022, 7:48 am
#1994
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,814
I have two times now and they are saying they don't have anyway to check. There must be a way to check if the miles will expire?
As far as I am aware 12k will be expiring and my 10% cancellation charges are 20k. So does that mean I would get charged 20k in total or 32k in total? 12k that will expire plus another 20k?
As far as I am aware 12k will be expiring and my 10% cancellation charges are 20k. So does that mean I would get charged 20k in total or 32k in total? 12k that will expire plus another 20k?
Aug 6, 2022, 5:52 am
#1995
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,210
Hi there.Please send us your ticket details and Etihad guest number in a private message here or send a DM to @EtihadHelp on Twitter, so we can check with the team for you. Thanks. *Ann
Honestly you can't make this stuff up about EY customer service. They are on a different level below zero.
BTW Ethihadhelp I have emailed customer service 2 months back and also sent a reminder a few weeks back without any reply hence why I approached you for assistance.