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Old Jul 21, 2021, 8:36 am
  #1801  
 
Join Date: Sep 2009
Location: Global
Posts: 5,998
Hi EtihadHelp

I am connecting in AUH this weekend, business class on Etihad, HKT - AUH - USA (3am to 9am local in AUH)

Any lounge access in HKT?
Which lounges are open in AUH? (I think there is only 1 open, but want to confirm with you.)
Is the pre-clearance open?
Is the post-clearance lounge open?
If not, how long before the flight should I leave the lounge to clear pre-clearance?

Thanks so much!
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Old Jul 21, 2021, 2:46 pm
  #1802  
 
Join Date: Aug 2005
Posts: 227
thanks Ari much appreciated - will look to transfer miles over then
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Old Jul 23, 2021, 6:59 am
  #1803  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,815
Originally Posted by Global321
Hi EtihadHelp

I am connecting in AUH this weekend, business class on Etihad, HKT - AUH - USA (3am to 9am local in AUH)

Any lounge access in HKT?
Which lounges are open in AUH? (I think there is only 1 open, but want to confirm with you.)
Is the pre-clearance open?
Is the post-clearance lounge open?
If not, how long before the flight should I leave the lounge to clear pre-clearance?

Thanks so much!
Hi there. I am checking with the team in HKT to see if their lounges are open and will let you know. In Abu Dhabi you can currently access theTerminal 3 Business Class Lounge.
The pre-clearance is open, however the lounge currently isn't. All guests must present themselves at the US Customs and Border Protection facility no later than 60 minutes before departure. *Sky
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Old Jul 23, 2021, 7:11 am
  #1804  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,815
Originally Posted by Global321
Hi EtihadHelp

I am connecting in AUH this weekend, business class on Etihad, HKT - AUH - USA (3am to 9am local in AUH)

Any lounge access in HKT?
Which lounges are open in AUH? (I think there is only 1 open, but want to confirm with you.)
Is the pre-clearance open?
Is the post-clearance lounge open?
If not, how long before the flight should I leave the lounge to clear pre-clearance?

Thanks so much!
The team in HKT just came back to me and said that we have a third party lounge operator offer for our premium guests at HKT airport.
This is also eligible for Economy class guests who would like to pay to access the lounge with a flat rate. You can get more information at the check-in counter directly. *Sky
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Old Jul 23, 2021, 9:03 pm
  #1805  
 
Join Date: Sep 2009
Location: Global
Posts: 5,998
Originally Posted by EtihadHelp
The team in HKT just came back to me and said that we have a third party lounge operator offer for our premium guests at HKT airport.
This is also eligible for Economy class guests who would like to pay to access the lounge with a flat rate. You can get more information at the check-in counter directly. *Sky
Thank you so much for all the help!
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Old Aug 9, 2021, 4:24 am
  #1806  
 
Join Date: Apr 2009
Programs: Etihad Gold
Posts: 9
I sent a query to Etihad Help on Twitter on 6th August but I haven’t had a reply and I can’t get through on the phone. I tried to rebook the return flight (Bangkok to Manchester) that you cancelled in June. Your email said I could do it online but when I input the original booking reference it says it doesn’t exist. It also says this when I put my gold card number and passenger number. Do you need to issue a new booking reference? I am aware that the “credit” for this flight has a short shelf life so I don’t want to pay another way and then lose out.
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Old Aug 9, 2021, 6:32 am
  #1807  
 
Join Date: Jun 2018
Posts: 369
Another month gone, my cancelled-by-airline first class flights still waiting to be refunded for over a year now.
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Old Aug 10, 2021, 6:33 am
  #1808  
 
Join Date: Dec 2008
Location: South Korea
Posts: 1,168
Dear Etihad Lurker,

I recently got a "100% upgrade voucher" through the ADCB Etihad Guest Card. Apparently this entitles me to "upgrade to the next higher cabin on any Etihad Airways flight".
Question - can I use this voucher to upgrade a flight (paid by cash) for my wife? She is already registered as my family member and I will be booking & paying for this flight myself through my Etihad account.

Thanks in advance.
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Old Aug 14, 2021, 8:10 am
  #1809  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,815
Originally Posted by reckless
I sent a query to Etihad Help on Twitter on 6th August but I haven’t had a reply and I can’t get through on the phone. I tried to rebook the return flight (Bangkok to Manchester) that you cancelled in June. Your email said I could do it online but when I input the original booking reference it says it doesn’t exist. It also says this when I put my gold card number and passenger number. Do you need to issue a new booking reference? I am aware that the “credit” for this flight has a short shelf life so I don’t want to pay another way and then lose out.
Hi there. Thank you for your patience while we experience a high volume of messages and calls. I hope you have been assisted already. If not, please send us your booking reference or ticket number via private message here, and I'll see how I best help. Thanks again. *Ari
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Old Aug 14, 2021, 8:15 am
  #1810  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,815
Originally Posted by elventhor
Another month gone, my cancelled-by-airline first class flights still waiting to be refunded for over a year now.
Hi there. We have asked our team for the payment release date as your ticket shows refunded already. We will keep you posted via pm. Thank you for your continued patience. *Ari
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Old Aug 14, 2021, 8:19 am
  #1811  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,815
Originally Posted by jaejaez
Dear Etihad Lurker,

I recently got a "100% upgrade voucher" through the ADCB Etihad Guest Card. Apparently this entitles me to "upgrade to the next higher cabin on any Etihad Airways flight".
Question - can I use this voucher to upgrade a flight (paid by cash) for my wife? She is already registered as my family member and I will be booking & paying for this flight myself through my Etihad account.

Thanks in advance.
Hi there. The said voucher is non-transferable and can only be used for the card holder. To know more about how it works, visit https://www.etihadguest.com/en/our-p...?_linkNav=FAQs . Thank you. *Ari
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Old Aug 18, 2021, 12:59 am
  #1812  
 
Join Date: Apr 2021
Programs: Finnair Platinum, IHG Diamond, Bonvoy Titanium Elite
Posts: 33
Hi Etihad,

I'm interested in booking AUH-LHR in F with Aeroplan (Air Canada) points this fall. Will this booking be eligible for all ground services such as chauffeur service?
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Old Aug 20, 2021, 7:38 am
  #1813  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,815
Originally Posted by finlandbased
Hi Etihad,

I'm interested in booking AUH-LHR in F with Aeroplan (Air Canada) points this fall. Will this booking be eligible for all ground services such as chauffeur service?
Hello there. Redemption bookings can pay for airport transfer if needed. Visit https://www.etihad.com/en-ae/book/airport-transfers to know more about how it works. Free chauffeur though, is not included. Thank you. *Ari
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Old Sep 4, 2021, 11:28 am
  #1814  
 
Join Date: Jan 2009
Location: DEN
Programs: UA *G, Accor/Sofitel Gold, InterContinental Platinum
Posts: 462
EtihadHelp, I recently received an email from Etihad regarding VIP services/terminal at AUH for my upcoming flight. I am interested, but I have some questions. I tried the email on AUH's website (bounces back as invalid), messaged PearlAssist/Fastrack.aero through their website, but have never received a response. Tried Tweeting them too. Their social media appears to have not been updated in years. This does not give me confidence in the service. Who can I contact for more information? Thanks.
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Old Sep 5, 2021, 8:57 am
  #1815  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,815
Originally Posted by RockyMntFlyer
EtihadHelp, I recently received an email from Etihad regarding VIP services/terminal at AUH for my upcoming flight. I am interested, but I have some questions. I tried the email on AUH's website (bounces back as invalid), messaged PearlAssist/Fastrack.aero through their website, but have never received a response. Tried Tweeting them too. Their social media appears to have not been updated in years. This does not give me confidence in the service. Who can I contact for more information? Thanks.

Hi there. Sorry to hear about what happened, did you try [email protected] ? If you need any further assistance, please specify your questions in pm and let us know your email address, we'll try to put you in contact with the team. Thank you. *Ari
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