Feedback thread for the official EY Lurker, EtihadHelp
Oct 6, 2019, 5:21 am
#1576
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Etihad Airways
Hello wiivile, you can send us your Etihad Guest number via private message and we will check with our team. *Isi
Oct 7, 2019, 3:12 am
#1577
Join Date: Jan 2010
Posts: 9,307
Oct 13, 2019, 12:07 am
#1578
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Dear Guest,
The calculation for connecting routes where the mileage values will be calculated from origin to point of transit/stopover to destination. Please contact our Etihad Guest Team for further clarification. *Rose
The calculation for connecting routes where the mileage values will be calculated from origin to point of transit/stopover to destination. Please contact our Etihad Guest Team for further clarification. *Rose
Nov 18, 2019, 7:18 pm
#1579
Join Date: Dec 2003
Location: Charlottesville, Va. USA
Posts: 1,752
I tried posting this question as a separate post. 162 views no answers. I have never flown ey and currently hold aa award tickets jnb/auh/iad in j/f. for early may 2020. I have been trying to add information to the ey reservation, paasport # etc. etc. I am able to input the information but it will not accept it. Am I doing something wrong? If so how do I proceed. Thank you in advance for your help.
Nov 19, 2019, 1:11 am
#1580
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
I tried posting this question as a separate post. 162 views no answers. I have never flown ey and currently hold aa award tickets jnb/auh/iad in j/f. for early may 2020. I have been trying to add information to the ey reservation, paasport # etc. etc. I am able to input the information but it will not accept it. Am I doing something wrong? If so how do I proceed. Thank you in advance for your help.
Nov 21, 2019, 5:36 am
#1583
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
But please don't share it here openly. Send it via private message. *isi
Dec 1, 2019, 6:17 pm
#1584
Join Date: Dec 2004
Posts: 5,631
no Guestseats USA-AUH in late 2020, but lots of GuestSeats AUH-USA
Dear EtihadHelp,
Why is it that in Sept and Oct 2020, Business Class GuestSeats are available EVERY DAY for AUH to USA flights, but NO Business Class Guestseats are available on ANY DAY for USA to AUH flights? An example is given below. You will notice that it is the same EVERY DAY. While the images below only show one week to/from Chicago, the same is true for ALL DAYS in Sept and Oct for ALL US DESTINATIONS, and probably for prior dates as well.
I realize that Etihad can choose to make or not make Guestseats available; but this has no logic to it and so seems like an IT glitch. Would it be possible to check?
Why is it that in Sept and Oct 2020, Business Class GuestSeats are available EVERY DAY for AUH to USA flights, but NO Business Class Guestseats are available on ANY DAY for USA to AUH flights? An example is given below. You will notice that it is the same EVERY DAY. While the images below only show one week to/from Chicago, the same is true for ALL DAYS in Sept and Oct for ALL US DESTINATIONS, and probably for prior dates as well.
I realize that Etihad can choose to make or not make Guestseats available; but this has no logic to it and so seems like an IT glitch. Would it be possible to check?
Last edited by SeeBuyFly; Dec 1, 2019 at 6:51 pm
Dec 4, 2019, 4:48 am
#1585
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Dear EtihadHelp,
Why is it that in Sept and Oct 2020, Business Class GuestSeats are available EVERY DAY for AUH to USA flights, but NO Business Class Guestseats are available on ANY DAY for USA to AUH flights? An example is given below. You will notice that it is the same EVERY DAY. While the images below only show one week to/from Chicago, the same is true for ALL DAYS in Sept and Oct for ALL US DESTINATIONS, and probably for prior dates as well.
I realize that Etihad can choose to make or not make Guestseats available; but this has no logic to it and so seems like an IT glitch. Would it be possible to check?
Why is it that in Sept and Oct 2020, Business Class GuestSeats are available EVERY DAY for AUH to USA flights, but NO Business Class Guestseats are available on ANY DAY for USA to AUH flights? An example is given below. You will notice that it is the same EVERY DAY. While the images below only show one week to/from Chicago, the same is true for ALL DAYS in Sept and Oct for ALL US DESTINATIONS, and probably for prior dates as well.
I realize that Etihad can choose to make or not make Guestseats available; but this has no logic to it and so seems like an IT glitch. Would it be possible to check?
Dec 5, 2019, 3:49 am
#1586
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Dear EtihadHelp,
Why is it that in Sept and Oct 2020, Business Class GuestSeats are available EVERY DAY for AUH to USA flights, but NO Business Class Guestseats are available on ANY DAY for USA to AUH flights? An example is given below. You will notice that it is the same EVERY DAY. While the images below only show one week to/from Chicago, the same is true for ALL DAYS in Sept and Oct for ALL US DESTINATIONS, and probably for prior dates as well.
I realize that Etihad can choose to make or not make Guestseats available; but this has no logic to it and so seems like an IT glitch. Would it be possible to check?
Why is it that in Sept and Oct 2020, Business Class GuestSeats are available EVERY DAY for AUH to USA flights, but NO Business Class Guestseats are available on ANY DAY for USA to AUH flights? An example is given below. You will notice that it is the same EVERY DAY. While the images below only show one week to/from Chicago, the same is true for ALL DAYS in Sept and Oct for ALL US DESTINATIONS, and probably for prior dates as well.
I realize that Etihad can choose to make or not make Guestseats available; but this has no logic to it and so seems like an IT glitch. Would it be possible to check?
Dec 5, 2019, 12:23 pm
#1587
Join Date: Dec 2004
Posts: 5,631
I have responded in the past to the above request for a phone number, and it has resulted in EY staff calling me repeatedly at 2am local time in the US. I am never going through that again.
When the EtihadHelp account was first created, the user(s) of that account would reply to all messages saying, basically, contact us offline. They finally spammed so many threads that they were limited to posting on this one thread; but again, what I am being told on this thread is, contact us offline. But the value of Flyertalk is that it is a public forum and people can share their knowledge and everyone can see the answers.
Last edited by SeeBuyFly; Dec 5, 2019 at 5:41 pm
Dec 6, 2019, 7:31 am
#1588
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
This is Etihad Guest's standard response, probably made without even reading my message. I don't see the relevance of this in the present case. I have clearly described the problem to you, including images. It is not a problem specific to me personally. It is not about my account, my booking, etc.
I have responded in the past to the above request for a phone number, and it has resulted in EY staff calling me repeatedly at 2am local time in the US. I am never going through that again.
When the EtihadHelp account was first created, the user(s) of that account would reply to all messages saying, basically, contact us offline. They finally spammed so many threads that they were limited to posting on this one thread; but again, what I am being told on this thread is, contact us offline. But the value of Flyertalk is that it is a public forum and people can share their knowledge and everyone can see the answers.
I have responded in the past to the above request for a phone number, and it has resulted in EY staff calling me repeatedly at 2am local time in the US. I am never going through that again.
When the EtihadHelp account was first created, the user(s) of that account would reply to all messages saying, basically, contact us offline. They finally spammed so many threads that they were limited to posting on this one thread; but again, what I am being told on this thread is, contact us offline. But the value of Flyertalk is that it is a public forum and people can share their knowledge and everyone can see the answers.
And I'm sorry to hear about your previous phone communication with our agents.
As you might be aware, a certain number of redemption seats are made available on every flight subject to our commercial plan.
When those seats are booked up on a first come, first serve basis, we will only review any additional requests 24 to 48 hours prior to departure.
Feel free to get in touch with our contact centre if you wish to be on the waitlist.
*Ari
Dec 6, 2019, 11:05 am
#1589
Join Date: Dec 2004
Posts: 5,631
.
Last edited by SeeBuyFly; Dec 6, 2019 at 2:28 pm
Dec 29, 2019, 12:51 pm
#1590
Join Date: Apr 2004
Location: Nairobi
Programs: LX, AZ, BA, LH, SA
Posts: 316
Hi, I can't really seem to find this information anywhere on Etihad.com.
Is there a cabin bonus for tier miles (i.e. first & business earn more tier miles for the same segment)?
Thanks!
Is there a cabin bonus for tier miles (i.e. first & business earn more tier miles for the same segment)?
Thanks!
Last edited by hilltopper; Dec 29, 2019 at 12:52 pm Reason: typo