stanontour

you actually get a fare class displayed?
I have not been able to get a multi segment flight class or details displayed for months ex UK.

Only non stop flights appear to give fare class and other important details you would actually require like terms and conditions of the ticket you are booking.
Multi segment ... just some garbage about calling to get the fare details??? if booking online...Why would i then want to call before i purchase a ticket?? strange setup


I guess the flights are Z class though.. so no chauffeur drive and the usual 275 GBP to change.
Guess i will not be calling or booking then :-)

Peadar

thanks! I'm learning fast...it's complicated!
I also cannot find anywhere online to give me the actual fare class for multi city flights...they're not breaking deals so i presume they're not "t" class. I'm going to take your advice and phone them up and do the flight and the upgrade at the same time.....oh the webs we weave!!

Andy49

I seem to be having problems getting rid of Etihad, whenever I change my email to stop them contacting me I get this.

Error
We are facing dificulty processing your request at this moment, please try again

That is a copy & paste not my spelling! I have been trying for a while now but they wont let me change anything.
If Etihad help are looking in can you advise how to permanently close my account and my family too, thank you.

amnicoll

Dear Etihad help

I think the problem is that you always seem to want to take things off line instead of providing full replies and explanations. Of course there are issues that are best taken off line but that does not mean that in some cases that still a general response is needed in addition to the off line

To give you an example where was the explanation about the new Etihad policy about removing the chauffeur to some business class passengers in the thread I started last year one might have expected you to immediately clarify the situation

http://www.flyertalk.com/forum/etiha...assengers.html

EtihadHelp

Dear amnicoll,

Thank you for writing to us.

As we have noticed that this change has caused disappointment of our guests. We apologize if this message wasn't communicated to your directly. As you can see from the T&C while booking on our website: https://www.etihad.com/en-ae/plan-an...ook-chauffeur/. It has stated if you are entitled for the Limo service during your flight.

Hope this may help.

Thank you. *JS

Andy49

EtihadHelp may not have seen my request so I'll ask again .... and again until you do, thanks.

EtihadHelp

Dear Andy,

Sorry for the late response.

In order to look into your request, can we have your Etihad Guest account by DM so we can assist you further.

Thank you and Best Regards. *JS

irish mark

Hi Etihadhelp/JS

I was glad to hear you were working on the feedback we all gave you, any update?

thanks

Mark

onlysuites

yes its been a few days now.

irishguy28

I fear that Etihad feedback is a one-way channel.

amnicoll

Thanks but you are missing the point (apart from the fact that the web site at the time made no mention of any changes) what I am saying in relation to this correspondence about the helpfulness of Etihad help on THIS site what should have happened immediately is a clear statement from you (or your colleagues) that there had indeed been changes and a clear statement of what those changes were

tom-schmitt

Are you sure that this will work, i think the ticket is valid for 1 year and you could only change the date within the validity of the ticket.
Earlier this year (before the announcement of the changes in Etihad Guest) I booked a reward flight for March 2016, as my plans changed, i will have to travel in August, is it possible to change the date after 8. juli?

Otherwise, if I will have to cancel the reservation, how long will it take to redeposit the Points, i used the points and cash option, will they the refund the cash portion or the total Points?

onlysuites

Same here. 24hrs later and not a peep out of him.

EtihadHelp

Hi tom-schmitt, our Etihad Guest team will assist you with your inquires. Please contact them at [email protected] for further assistance. Thank you! *ZD

erik123

My strong suggestion for Etihad CSRs:

- Do not respond in these threads requesting the OP to contact Etihad. This is clutter, irritates other readers, can be done by PM, and adds nothing substantive to the thread. I suggest the moderator also enforce this.

- Responses by Etihad should contain useful information. E.g. the flight is operated by a xx; the lounge will open in xx, as a F passenger you can avail of xx; we provide pyjamas in F when xx, etc. This type of information benefits all FTers

- There should be one dedicated CS Rep representing Etihad and responding on FT. Having several is confusing and creates additional clutter.

- Etihad must be using a CSR system that uses tickets (as nearly all companies do). When a request for help comes in (e.g. where are my miles?) the ticket should be assigned to 1 CSR - not passed around. E.g. many have received email from multiple CSRs on a single request submitted.

- Etihad might wish to give customers (especially premium) the benefit of the doubt. E.g. If a customer requests missing miles and Etihad can't resolve the issue within a set time-frame, if I were Etihad I would post the miles as a courtesy and close the case (ticket). This would come at very little cost to Etihad. You are losing customers over minor issues.

I very much enjoy Etihad in the air but these issues do not generate long term brand loyalty.

I am sure others have other constructive suggestions.