Book awards on EY partner airlines
Jan 16, 2019, 8:54 am
#422
Join Date: Dec 2008
Location: DUB-BOS
Programs: various
Posts: 3,690
Does that mean they finally have a competent call center (Serbia).......or is it still needle in a haystack stuff finding an agent who can book partner awards?
Jan 16, 2019, 4:16 pm
#423
Join Date: Oct 2011
Posts: 3,838
Jan 16, 2019, 6:25 pm
#425
Join Date: Sep 2014
Location: UK
Programs: Etihad Gold, Qatar Gold, flying Blue, Falcon, Lufthansa, Eva
Posts: 1,428
My experience of the Serbian centre was also very positive. They even rang back when promised when something could not be sorted.
the big problem with Etihad was the ordinary customer service people who dealt or more likely did not with the email and web based Enquiries
the big problem with Etihad was the ordinary customer service people who dealt or more likely did not with the email and web based Enquiries
Jan 17, 2019, 4:58 pm
#427
Moderator: Emirates Skywards and Qatar Airways Privilege Club
Original Poster
Join Date: Mar 2010
Location: 12R/30L
Programs: EK Gold|EY Gold|Bonvoy Ambassador| IHG Plat|HHonors Diamond
Posts: 2,818
Just call late in the day (or early if you are in US) where Serbia will be working and it should divert to them.
Jan 18, 2019, 1:17 am
#428
Join Date: Feb 2012
Posts: 4,477
It would be good to learn the details. The post no. 420 above seems to imply that time of day should not make a difference.
Jan 18, 2019, 9:49 pm
#429
Join Date: Oct 2011
Posts: 3,838
I called in the middle of the night (Serbian time) and got a Serbian agent.
Jan 19, 2019, 6:15 am
#430
Moderator: Emirates Skywards and Qatar Airways Privilege Club
Original Poster
Join Date: Mar 2010
Location: 12R/30L
Programs: EK Gold|EY Gold|Bonvoy Ambassador| IHG Plat|HHonors Diamond
Posts: 2,818
My last 3 calls did connect with the Serbian call center and it was at a time in which they would definitely be working but its not a fool proof theory.
Feb 24, 2019, 10:44 am
#433
Join Date: Feb 2019
Programs: Hilton Gold, Etihad Gold, IHG Platinum, IC Ambasador, Marriott Gold, Taj Gold, Radisson Gold
Posts: 195
Etihad Partner Redemptions
Definitely struggling with EY partner redemptions too.
As soon as something out of the ordinary happens, it seems that EY has no clue how to handle situation.
Two redemptions (DAD-BKK on PG and DAC-CMB on UL) on two partner airlines. Agent was able to make a booking (both had availability) and calculate taxes but, because the miles required for those flights were not specifically stated on their websites, they had to put in a request to calculate miles.
I have been told to call back 24 hours later every day for the past six days. Every agent I have spoken to has been super nice but I just don't understand how this is that challenging for someone on their back office team to calculate the required miles?
As soon as something out of the ordinary happens, it seems that EY has no clue how to handle situation.
Two redemptions (DAD-BKK on PG and DAC-CMB on UL) on two partner airlines. Agent was able to make a booking (both had availability) and calculate taxes but, because the miles required for those flights were not specifically stated on their websites, they had to put in a request to calculate miles.
I have been told to call back 24 hours later every day for the past six days. Every agent I have spoken to has been super nice but I just don't understand how this is that challenging for someone on their back office team to calculate the required miles?
- BRU to JFK on SN. 36k EY miles in J
- PRG to ICN on OK. 52k EY miles in J
- BOM to LHR on 9W. 126k EY miles in J
Each time I called the manchester call centre. 03456081225. The agents there seem to be competent
Feb 27, 2019, 7:32 pm
#435
Join Date: Jul 2011
Location: ARN
Programs: Bit of this, bit of that
Posts: 454
Will add another point of reference for the Serbian office.
Recently booked AA F
First agent was very good. Confirmed everything in minutes. I then took an hour to confirm my dates etc and called back.
Second agent was not as good, and didnt seem to think I could book connections, quoted the wrong price etc, but seemed keen to help so managed to find the original agent to ask for assistance. Ticketed quickly aftet that.
was quite pleased with the result.
Paid $1 for ticket plus taxes the same as someone mentioned up thread.
Recently booked AA F
First agent was very good. Confirmed everything in minutes. I then took an hour to confirm my dates etc and called back.
Second agent was not as good, and didnt seem to think I could book connections, quoted the wrong price etc, but seemed keen to help so managed to find the original agent to ask for assistance. Ticketed quickly aftet that.
was quite pleased with the result.
Paid $1 for ticket plus taxes the same as someone mentioned up thread.