Book awards on EY partner airlines
Jun 10, 2015, 6:51 am
#31
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,713
You can rest assured that anything that still looks like a US flight will be beyond the scope of the AA-EY relationship.
And, as stated above, you wouldn't be able to book it if it was an AA flight anyway.
And, as stated above, you wouldn't be able to book it if it was an AA flight anyway.
Jun 10, 2015, 7:36 am
#32
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
I guess Etihad Guest call centre staff - when seeing that there is no availability, ever, when asked to book partner awards - either don't find it strange, or don't care, or have no way of flagging the issue.
How bizarre that the frequent flyer programme acknowledges that the only way it can get intel on the failings of said programme is by reading a third-party website. That's the most damning self-appraisal I have ever seen. It seems that not a single Etihad Guest staff member can recognise - or worse, perhaps, be bothered about - failures in their systems.
You could not make this stuff up! If it did not affect their "guests", it would be hilarious!
Omnishambles was coined for a different purpose. But it seems to fit Etihad Guest perfectly.
How bizarre that the frequent flyer programme acknowledges that the only way it can get intel on the failings of said programme is by reading a third-party website. That's the most damning self-appraisal I have ever seen. It seems that not a single Etihad Guest staff member can recognise - or worse, perhaps, be bothered about - failures in their systems.
You could not make this stuff up! If it did not affect their "guests", it would be hilarious!
Omnishambles was coined for a different purpose. But it seems to fit Etihad Guest perfectly.
Thank you for flagging this to us.
We understand how frustrated it was. If you are still facing any issues in the near future, please feel free to let us know and we will surely look into your query.
We will also make sure to pass this feedback to the relevant team for further discussion. We will strive to improve our quality of service and offer the best flight experience from the ground to the sky.
Thank you again. *JS
Jun 28, 2015, 6:11 pm
#34
Join Date: Jul 2005
Posts: 63
No jokes, I have tried to book on partner airlines using my EY miles about 20 times in the last couple of years and have had no luck.
The response from the agents is always that I should just keep trying with them for different dates. So one time, that's what I did:
I went through every single date for an AA flight from the US to Japan for 2 months and of course got nothing. This had to be done with multiple agents as they kept getting frustrated and hanging up on me
In short : For all practical purposes, the redemption on EY partner airlines does not work.
The response from the agents is always that I should just keep trying with them for different dates. So one time, that's what I did:
I went through every single date for an AA flight from the US to Japan for 2 months and of course got nothing. This had to be done with multiple agents as they kept getting frustrated and hanging up on me
In short : For all practical purposes, the redemption on EY partner airlines does not work.
Jun 29, 2015, 8:19 am
#35
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
Jul 3, 2015, 12:39 pm
#37
Join Date: Mar 2014
Location: MUC
Programs: Compulsory Traveller
Posts: 305
Just booked an award on Virgin Australia, BNE-VLI, 13800 miles r/t + ~110€ taxes, via the German call centre.
Only issue was that the flight is shown as operated by VA SE Asia, so first they said that it can't be booked as it is a codeshare, but as the route is included in the redemption table (and VA SE Asia is not really a different airline) they did book it in the end.
Only issue was that the flight is shown as operated by VA SE Asia, so first they said that it can't be booked as it is a codeshare, but as the route is included in the redemption table (and VA SE Asia is not really a different airline) they did book it in the end.
Jul 5, 2015, 7:53 pm
#38
Join Date: Mar 2008
Location: NCL and LBA
Programs: BD*G, BAGold, Hyatt Diamond, SPG Plat
Posts: 3,269
Just booked an award on Virgin Australia, BNE-VLI, 13800 miles r/t + ~110€ taxes, via the German call centre.
Only issue was that the flight is shown as operated by VA SE Asia, so first they said that it can't be booked as it is a codeshare, but as the route is included in the redemption table (and VA SE Asia is not really a different airline) they did book it in the end.
Only issue was that the flight is shown as operated by VA SE Asia, so first they said that it can't be booked as it is a codeshare, but as the route is included in the redemption table (and VA SE Asia is not really a different airline) they did book it in the end.
Jul 6, 2015, 3:53 am
#39
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Jul 6, 2015, 4:17 am
#40
Join Date: Nov 2002
Location: Australia
Posts: 138
false advertising again that's all.in all of this forum there is hardly anything nice to say about EY.
Jul 7, 2015, 10:24 am
#42
Join Date: Mar 2014
Location: MUC
Programs: Compulsory Traveller
Posts: 305
Just booked an award on Virgin Australia, BNE-VLI, 13800 miles r/t + ~110€ taxes, via the German call centre.
Only issue was that the flight is shown as operated by VA SE Asia, so first they said that it can't be booked as it is a codeshare, but as the route is included in the redemption table (and VA SE Asia is not really a different airline) they did book it in the end.
Only issue was that the flight is shown as operated by VA SE Asia, so first they said that it can't be booked as it is a codeshare, but as the route is included in the redemption table (and VA SE Asia is not really a different airline) they did book it in the end.
Jul 7, 2015, 3:53 pm
#43
Join Date: Jul 2010
Location: CGN
Programs: ALL MAJOR FFP AND FSP
Posts: 321
So after sending a message to the CEO through Resolver.co.uk website this morning I got a call back from the supervisor of the Mancherster call centre who confirmed for me that there is an issue with booking SN and a number of airlines and a manual request has to be issued. He has told me that if I want to book anything I can go directly to him and he will sort it. I mentioned to him what about all the other people who are struggling and aren't being told about this issue and he didn't really have an answer.
So I guess all I can suggest is that if you want to book something and call centre staff don't have a clue email the CEO and you will get some action
So I guess all I can suggest is that if you want to book something and call centre staff don't have a clue email the CEO and you will get some action
Jul 7, 2015, 6:50 pm
#44
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
Jul 9, 2015, 4:35 am
#45
Join Date: Oct 2003
Location: Germany
Posts: 175