Book awards on EY partner airlines
#331
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,200
One avenue I've had success in a situation similar (think it may have been AA / Gulf) is contacting AA explaining the situation due to the schedule change, they maybe able to open a seat on the more suitable flight and add flight to the itinerary, once they had done this I had to call the other airline who then had to reissue the ticket.
#332
Join Date: Mar 2014
Location: Lancashire, UK
Posts: 2,085
Been a while since I have considered booking partner airlines with Etihad points. Has their call centre improved on this score, or is booking flights within Europe on Brussels Airlines still next to impossible?
If so, I will cash what little points I have left out to PointsPay and have done with it.
If so, I will cash what little points I have left out to PointsPay and have done with it.
#333
Join Date: Mar 2015
Location: Kansas City - MCI
Programs: AA Platinum-to-be, Hyatt Platinum
Posts: 107
I was able to book a partner award through the Etihad call center recently. Only took a 66-minute phone call!
I had checked the award availability on the exact flights I wanted before I called and gave the rep exact flight numbers for my whole itinerary. It was still painful
I had checked the award availability on the exact flights I wanted before I called and gave the rep exact flight numbers for my whole itinerary. It was still painful
Been a while since I have considered booking partner airlines with Etihad points. Has their call centre improved on this score, or is booking flights within Europe on Brussels Airlines still next to impossible?
If so, I will cash what little points I have left out to PointsPay and have done with it.
If so, I will cash what little points I have left out to PointsPay and have done with it.
#334
Join Date: Aug 2005
Location: HPN
Programs: not anymore! I'm FREE!
Posts: 3,449
Been a while since I have considered booking partner airlines with Etihad points. Has their call centre improved on this score, or is booking flights within Europe on Brussels Airlines still next to impossible?
If so, I will cash what little points I have left out to PointsPay and have done with it.
If so, I will cash what little points I have left out to PointsPay and have done with it.
#335
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,200
Booking intra-europe SN flights is actually pretty painless. Availability is pretty good. I've done three bookings in the last few months, and I think I only had to make a total of 4 calls. Which means that the agents are generally pretty well trained, although there are a few clueless ones.
#337
Join Date: Aug 2005
Location: HPN
Programs: not anymore! I'm FREE!
Posts: 3,449
You are not wrong.
This year I booked several round trips that will be one-ways when I don't fly the return portion. I know I won't get the miles back, but I'm hoping to at least get the taxes for the return leg back if I call EY after flying the outbound and tell them I'm not going to fly the return.
This year I booked several round trips that will be one-ways when I don't fly the return portion. I know I won't get the miles back, but I'm hoping to at least get the taxes for the return leg back if I call EY after flying the outbound and tell them I'm not going to fly the return.
#338
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,200
#339
Join Date: Mar 2017
Programs: Etihad Gust Silver, Hilton Honors Gold, BAEC Silver
Posts: 8
I have booked a one way
I have a one way booked. JFK to bru with sn in j. Cost 19k EY miles each. Going in July 17
the availability did not match expert flyer or united website
i called a few agents, to see if they all said the same thing. About half knew what they were talking about
just call again, if they say no one ways!
the availability did not match expert flyer or united website
i called a few agents, to see if they all said the same thing. About half knew what they were talking about
just call again, if they say no one ways!
#341
Join Date: Mar 2017
Programs: Etihad Gust Silver, Hilton Honors Gold, BAEC Silver
Posts: 8
There will be other people on this forum that have booked one-way, but may not want to share that information
#343
FlyerTalk Evangelist
Join Date: Mar 2000
Posts: 17,375
It will be very hard to get anything done now they have made notes in the reservation.
One avenue I've had success in a situation similar (think it may have been AA / Gulf) is contacting AA explaining the situation due to the schedule change, they maybe able to open a seat on the more suitable flight and add flight to the itinerary, once they had done this I had to call the other airline who then had to reissue the ticket.
One avenue I've had success in a situation similar (think it may have been AA / Gulf) is contacting AA explaining the situation due to the schedule change, they maybe able to open a seat on the more suitable flight and add flight to the itinerary, once they had done this I had to call the other airline who then had to reissue the ticket.
Could AA actually have added that flight to my itinerary? I'd be amazed if Etihad would then know what to do with it!
As it turned out, this stupidity almost cost me dearly. My bad connection left NYC last night -- about the last flight before the snowstorm shut down the airports there. Had I been stranded, I would have cursed Etihad's name for years.
BTW, with the snowstorm, I was going to try to get AA to reaccomodate me directly. Unfortunately, AA was late issuing a travel waiver. I didn't have "real time" access to this information overseas, and once I found out the waiver was issued, all the seats on the flight I needed were sold out.
Just a lesson in the possible pitfalls of partner bookings when there are schedule changes and irregular ops -- and Etihad is going to be about the worst for helping you with this.