Book awards on EY partner airlines
May 26, 2016, 12:57 am
#211
Join Date: Dec 2014
Posts: 354
I had one of mine cancelled by EY because they booked me into non confirmed flights. Was refunded full amount of 110k miles but ended up only transfering 94k miles to my account for some reason. Tried to get an explanation from them but in over a week nothing
May 26, 2016, 1:03 pm
#212
Join Date: Oct 2011
Posts: 3,837
8. Redeeming Etihad Guest Miles
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8.7. Change/Cancellation/loss of a Flight Reward ticket
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8.7.4. Refunds are permitted up to 24 hours prior to the flights departure. A flat refund fee of 10% of the total miles required for the reward booking will apply, excluding any applicable taxes and carrier charges. This Refund fee is subject to change at any time without notice. Refunds can only be processed via the Etihad Guest Service Centre.
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8.7. Change/Cancellation/loss of a Flight Reward ticket
...
8.7.4. Refunds are permitted up to 24 hours prior to the flights departure. A flat refund fee of 10% of the total miles required for the reward booking will apply, excluding any applicable taxes and carrier charges. This Refund fee is subject to change at any time without notice. Refunds can only be processed via the Etihad Guest Service Centre.
Although in your case, it wasn't your fault or voluntary cancellation... even more ridiculous.
May 26, 2016, 1:13 pm
#213
Join Date: Apr 2010
Location: SFO
Programs: OZ *G; HH Diamond;
Posts: 1,644
http://www.etihadguest.com/en/terms-and-conditions/
Still doesn't make a lot of sense as 110k less 10% is 100k, not 94
Although in your case, it wasn't your fault or voluntary cancellation... even more ridiculous.
Still doesn't make a lot of sense as 110k less 10% is 100k, not 94
Although in your case, it wasn't your fault or voluntary cancellation... even more ridiculous.
May 27, 2016, 1:32 am
#215
Join Date: May 2007
Posts: 65
Oh, and "EtihadHelp" has still never gotten back to me.
May 27, 2016, 1:41 am
#216
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,813
I had a 10k flight cancelled due to partner airline scheduling (they stopped flying the route). It took more than a month (with some prodding) to get 8k & taxes refunded, and more than 4 months (with tons of prodding, denials, and exec escalation) to get the remaining 2k credited for involuntary cancellation. Ironically, while I was waiting for the 2k to rebook a different redemption, the 8k was "adjusted" out of my account due to expiration (even though my account statement indicated that they would not expire for at least a year).
Oh, and "EtihadHelp" has still never gotten back to me.
Oh, and "EtihadHelp" has still never gotten back to me.
May 27, 2016, 1:47 am
#217
Join Date: Oct 2011
Posts: 3,837
I had a 10k flight cancelled due to partner airline scheduling (they stopped flying the route). It took more than a month (with some prodding) to get 8k & taxes refunded, and more than 4 months (with tons of prodding, denials, and exec escalation) to get the remaining 2k credited for involuntary cancellation. Ironically, while I was waiting for the 2k to rebook a different redemption, the 8k was "adjusted" out of my account due to expiration (even though my account statement indicated that they would not expire for at least a year).
Oh, and "EtihadHelp" has still never gotten back to me.
Oh, and "EtihadHelp" has still never gotten back to me.
May 27, 2016, 1:50 am
#218
Join Date: May 2007
Posts: 65
Hi Dustbuster, we understand your frustration and would be more than happy to assist you on this issue. Have you been dealing with a case officer on this? If so we would kindly ask you to private message us your case number. However, if you are yet to receive a case number we would appreciate if you could send on the full details of your issue along with your booking reference and email address. Thank you. *Pennie
EtihadHelp, I have 6 PMs from you about this issue since February, each one promising that they would "follow up" or "fast track" and get back to me. I gave up trying to resolve this, and simply won't be flying with Etihad anymore.
May 27, 2016, 2:02 am
#219
Join Date: May 2007
Posts: 65
May 27, 2016, 2:02 am
#220
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,813
Woah, EtihadHelp is back in the threads?
EtihadHelp, I have 6 PMs from you about this issue since February, each one promising that they would "follow up" or "fast track" and get back to me. I gave up trying to resolve this, and simply won't be flying with Etihad anymore.
EtihadHelp, I have 6 PMs from you about this issue since February, each one promising that they would "follow up" or "fast track" and get back to me. I gave up trying to resolve this, and simply won't be flying with Etihad anymore.
Jun 11, 2016, 1:01 pm
#222
Join Date: Apr 2013
Programs: Starwood/Hyatt/IHG-PLAT/Hilton-DIA
Posts: 468
anybody booked any off-peak redemptions using EG miles on to fly AA recently?
The 40K round trip from LAX to CDG sounds pretty sweet
Dreading dealing with the EG call center, but I see avail on AA...
The 40K round trip from LAX to CDG sounds pretty sweet
Dreading dealing with the EG call center, but I see avail on AA...
Jun 11, 2016, 1:33 pm
#223
Join Date: Apr 2013
Programs: Starwood/Hyatt/IHG-PLAT/Hilton-DIA
Posts: 468
I am looking to use Etihad miles to book a round trip US-Europe Award on AA.
Can I book stopovers and an open jaw for 40,000 off peak EG miles round trip?
If so, how many stopeovers or open jaws are allowed, and how much does this affect the 40K off peak round trip price!
Any advice or clarification is much appreciated.
See terms from website below, which are not clear:
************Reward tickets are valid for a maximum period of one year from the original date of issue.
Seats are subject to availability.
One way tickets are permitted.
A reward ticket for a child will be issued at the same value as for an adult.
Infant tickets will be issued at 10% of the adult mileage value.
Applicable taxes and surcharges will have to be paid at the time of ticket issuance.
Award tickets are not valid on codeshare flights.
Cancellation / Refund and changes are as per Etihad Guest Terms and Conditions.
Stopovers are permitted. American Airlines will not provide hotel accommodation for the transit period.
Name changes are not permitted.
Off Peak dates are as follows:
Between North America and Europe – October 15 – May 15
Between North America and Asia Zone 1 – October 1 – April 30
Between North America and South America Zone 2 – March 1 – May 31 and August 16 – November 30
Between North America and Hawaii – January 12 – March 8, August 22, and December 15
*Fare Class X is valid for upgrade to First Class. Mileage accrual will be determined using the base miles and class of service bonus miles applicable for travel in the cabin originally booked.
*Fare Class C is valid for upgrade to business class. Mileage accrual will be determined using the base miles and class of service bonus miles applicable for travel in the cabin originally booked. ***********
Can I book stopovers and an open jaw for 40,000 off peak EG miles round trip?
If so, how many stopeovers or open jaws are allowed, and how much does this affect the 40K off peak round trip price!
Any advice or clarification is much appreciated.
See terms from website below, which are not clear:
************Reward tickets are valid for a maximum period of one year from the original date of issue.
Seats are subject to availability.
One way tickets are permitted.
A reward ticket for a child will be issued at the same value as for an adult.
Infant tickets will be issued at 10% of the adult mileage value.
Applicable taxes and surcharges will have to be paid at the time of ticket issuance.
Award tickets are not valid on codeshare flights.
Cancellation / Refund and changes are as per Etihad Guest Terms and Conditions.
Stopovers are permitted. American Airlines will not provide hotel accommodation for the transit period.
Name changes are not permitted.
Off Peak dates are as follows:
Between North America and Europe – October 15 – May 15
Between North America and Asia Zone 1 – October 1 – April 30
Between North America and South America Zone 2 – March 1 – May 31 and August 16 – November 30
Between North America and Hawaii – January 12 – March 8, August 22, and December 15
*Fare Class X is valid for upgrade to First Class. Mileage accrual will be determined using the base miles and class of service bonus miles applicable for travel in the cabin originally booked.
*Fare Class C is valid for upgrade to business class. Mileage accrual will be determined using the base miles and class of service bonus miles applicable for travel in the cabin originally booked. ***********
