Locked Account, Security Issues?

Old May 13, 15, 8:42 am
  #1  
Original Poster
 
Join Date: Dec 2001
Posts: 336
Locked Account, Security Issues?

I received an email from guest services saying my account had been locked because the "maximum number of attempts to login had been exceeded". I requested an explanation since I have not attempted to access my account in over two months.

The reply (a canned response) said "If your query is regarding a locked out account we are aware of the concerns you have regarding you account security, and we would like to assure you we are taking all measures to protect your personal details....".

Since Etihad have prepared a form letter response to locked accounts I suspect I am not the only one with this problem.

Has anyone else had their account locked or have heard of widespread unauthorized attempts to access Etihad accounts?

Last edited by Zol; May 14, 15 at 2:25 am Reason: wrong forum
jrussell is offline  
Old May 13, 15, 8:46 am
  #2  
Suspended
 
Join Date: Feb 2015
Location: The electrified part of North Carolina
Programs: UA GM, AA GM, DL GM
Posts: 4,157
Originally Posted by jrussell View Post
Since Etihad have prepared a form letter response to locked accounts I suspect I am not the only one with this problem.

Has anyone else had their account locked or have heard of widespread unauthorized attempts to access Etihad accounts?
What does this have to do with Emirates?
UA1K_no_more is offline  
Old May 13, 15, 9:12 am
  #3  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 49,433
Originally Posted by UA1K_no_more View Post
What does this have to do with Emirates?
Maybe that's the problem. Trying to log into one account with the other's password.
Often1 is offline  
Old May 13, 15, 11:05 am
  #4  
Original Poster
 
Join Date: Dec 2001
Posts: 336
My apologies. Posted in wrong forum.
jrussell is offline  
Old May 13, 15, 11:07 am
  #5  
FlyerTalk Evangelist
 
Join Date: Mar 2008
Location: Netherlands
Programs: Platinum: KL Gold: A3 Rust: BA
Posts: 25,408
Originally Posted by jrussell View Post
My apologies. Posted in wrong forum.
Don't post a new thread. This will be moved over.

As regards the email you received, it could be:

a) someone genuinely mistyped their number - accidentally hitting on yours - and, assuming they were incorrectly typing their password when they were failing to gain entry and not noticing that the account number itself was wrong, locked them out of YOUR account
b) it could have been an unauthorised attempt to hack your account (we have seen various such instances at airlines such as BA in recent weeks)

That there is a "form letter response" to locked accounts is hardly surprising. People lock themselves out of their accounts all the time - and every organisation will have standard responses for what are, afterall, standard queries.
irishguy28 is offline  
Old May 14, 15, 2:25 am
  #6  
Zol
Moderator: Emirates Skywards and Qatar Airways Privilege Club
 
Join Date: Mar 2010
Location: 12R/30L
Programs: EK Gold|EY Gold|Bonvoy Ambassador| IHG Plat|HHonors Diamond
Posts: 2,752
Moving over to the EY forum
Zol is offline  
Old May 14, 15, 7:27 am
  #7  
Hyatt 10+ BadgeFour Seasons 5+ Badge
 
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 6,933
OP is correct. Hacks are happening on EY's website and they haven't noticed.

I got the same email for 2 family members accounts, and on an Australian based FF Facebook group many others have reported it. Some contacted EY who had no knowledge of the issue, but it's not random.

EYHelp, your security team should look at how many accounts have been locked asap.
m0hamed is offline  
Old May 14, 15, 8:23 am
  #8  
 
Join Date: Apr 2011
Programs: EK Gold EY Gold Sirius Gold SPG Plat / LT Gold
Posts: 77
2 of my family accounts got the same mail yesterday.

Definitely something fishy going on.
dxbtraveller is offline  
Old May 14, 15, 8:36 am
  #9  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,628
Originally Posted by jrussell View Post
I received an email from guest services saying my account had been locked because the "maximum number of attempts to login had been exceeded". I requested an explanation since I have not attempted to access my account in over two months.

The reply (a canned response) said "If your query is regarding a locked out account we are aware of the concerns you have regarding you account security, and we would like to assure you we are taking all measures to protect your personal details....".

Since Etihad have prepared a form letter response to locked accounts I suspect I am not the only one with this problem.

Has anyone else had their account locked or have heard of widespread unauthorized attempts to access Etihad accounts?
Dear Guest,

In order to look into your issue, can we have your Etihad Guest Number as Private Message so we can advise you further.

Thank you and Best Regards. *JS
EtihadHelp is offline  
Old May 14, 15, 8:37 am
  #10  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,628
Originally Posted by dxbtraveller View Post
2 of my family accounts got the same mail yesterday.

Definitely something fishy going on.
Dear Guest,

We kindly advise you to send us an email with the Etihad Guest number with the email screenshot to [email protected] so we can advise you further. Thanks. *JS
EtihadHelp is offline  
Old May 14, 15, 12:00 pm
  #11  
Original Poster
 
Join Date: Dec 2001
Posts: 336
Dear EtihadHelp

I have sent a PM with the relevant information along with a copy to etihadguest.com.

Thanks for your help in looking into this matter.
jrussell is offline  
Old May 14, 15, 1:15 pm
  #12  
FlyerTalk Evangelist
 
Join Date: Dec 2003
Location: Oakland, California, USA
Programs: AA PLT,AS,UA PP,J6,FB,EY,LH,SQ,HH Dmd,Hyatt Expl,Marriott Plat,IHG Plat,Accor Gold
Posts: 10,541
Just got the same email from Etihad. I hadn't signed on to my account for months. Will follow up in the ways suggested above.

PS: Just noticed that the email asked me to write to the following address about this problem: [email protected]. This is different from the address provided above by EithadHelp: [email protected]. So, EtihadHelp, is the email I received even valid and from Eithad? It looks for real, but now I'm not so sure.

Last edited by Thunderroad; May 14, 15 at 1:26 pm
Thunderroad is offline  
Old May 14, 15, 8:30 pm
  #13  
 
Join Date: Jun 2012
Location: Chicago & AUH
Programs: AA PLT, EY Gold, Hilton Gold, Marriott Gold, Hyatt Globalist
Posts: 142
I received the same email
Chgo2AD is online now  

Thread Tools
Search this Thread
Search Engine: