New "Etihad Premium" Customer Service channel
May 20, 2015, 10:05 am
#62
Join Date: Dec 2004
Posts: 5,630
May 20, 2015, 12:21 pm
#63
Join Date: Apr 2005
Location: OOL/DOH
Programs: QF LTS WP, Avis Pres Club, HH Diam.
Posts: 3,192
New "Etihad Premium" Customer Service channel
The proof of the pudding.....
Still waiting for the triple points to post.
Still waiting for the triple points to post.
Last edited by VH-RMD; May 20, 2015 at 12:55 pm
May 21, 2015, 3:12 am
#66
Join Date: Sep 2014
Location: UK
Programs: Etihad Gold, Qatar Gold, flying Blue, Falcon, Lufthansa, Eva
Posts: 1,428
unfortunately I do not use things like twitter.
I have spoken with the telephone help desk twice now about a problem with my booking and despite promises am without success.
I emailed Guestgold and feedback 24 hours ago with the complaint and have NOT even had an acknowledgement so have Etihad abandoned the traditional routes of communication
I have spoken with the telephone help desk twice now about a problem with my booking and despite promises am without success.
I emailed Guestgold and feedback 24 hours ago with the complaint and have NOT even had an acknowledgement so have Etihad abandoned the traditional routes of communication
May 21, 2015, 5:22 am
#67
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,813
May 21, 2015, 5:32 am
#68
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,813
unfortunately I do not use things like twitter.
I have spoken with the telephone help desk twice now about a problem with my booking and despite promises am without success.
I emailed Guestgold and feedback 24 hours ago with the complaint and have NOT even had an acknowledgement so have Etihad abandoned the traditional routes of communication
I have spoken with the telephone help desk twice now about a problem with my booking and despite promises am without success.
I emailed Guestgold and feedback 24 hours ago with the complaint and have NOT even had an acknowledgement so have Etihad abandoned the traditional routes of communication
Thank you for getting in contact with us on Flyertalk, please accept our apology in the late reply, please private message us more details and we will do our best to resolve this for you. *HE
May 21, 2015, 8:35 am
#69
Join Date: Jan 2013
Programs: ey gold tg gold accor gold
Posts: 376
I asked for help on the 4x 3x bonus miles offer....Etihad help gave me the wrong answer...I then simplified it and asked for a yes or no answer....guess what, I didn't get a reply....nothings improved has it Etihad
May 21, 2015, 10:06 am
#70
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,813
Regard, *ES
May 25, 2015, 9:54 am
#71
Original Poster
Join Date: Aug 2000
Location: Exile
Posts: 15,653
Is Etihad actually processing applications to join this Twitter account or was it something that they typically launched with much fanfare and zero follow up?
I have been waiting 15 days now for a response to my email to [email protected] requesting verification. If their retroclaim processing timelines are any indication, I'll be approved sometime in mid-October.
I have been waiting 15 days now for a response to my email to [email protected] requesting verification. If their retroclaim processing timelines are any indication, I'll be approved sometime in mid-October.
May 25, 2015, 11:34 am
#72
Join Date: Dec 2013
Location: FRA
Programs: EY Guest Platinum; A3 Gold; Delta Platinum, BA Silver, IHG Gold
Posts: 484
Seems that *CB (Caroline) is the helpful EY person in this thread/forum. I would be happy if she would be the only one who writes responses...a single contact person would make it much easier to follow up on some issues, feedback or complaints.
May 25, 2015, 7:20 pm
#73
Join Date: Jul 2005
Location: Here
Posts: 1,906
I sent them an email with all my details as required for the Etihad premium twitter account. They responded - ok, we've got it, next step: now please make a follow request on twitter.
I did that. They sent me another email "we note you've asked to follow Etihad Premium, kindly send your details in" .....
ok, a bit of back and forth later, it got sorted out. Still reserving judgement on the value of that medium. let's see.
May 26, 2015, 3:41 am
#74
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,813
Is Etihad actually processing applications to join this Twitter account or was it something that they typically launched with much fanfare and zero follow up?
I have been waiting 15 days now for a response to my email to [email protected] requesting verification. If their retroclaim processing timelines are any indication, I'll be approved sometime in mid-October.
I have been waiting 15 days now for a response to my email to [email protected] requesting verification. If their retroclaim processing timelines are any indication, I'll be approved sometime in mid-October.
May 26, 2015, 3:46 am
#75
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,813
yes, they are. Although the process is somewhat comical.
I sent them an email with all my details as required for the Etihad premium twitter account. They responded - ok, we've got it, next step: now please make a follow request on twitter.
I did that. They sent me another email "we note you've asked to follow Etihad Premium, kindly send your details in" .....
ok, a bit of back and forth later, it got sorted out. Still reserving judgement on the value of that medium. let's see.
I sent them an email with all my details as required for the Etihad premium twitter account. They responded - ok, we've got it, next step: now please make a follow request on twitter.
I did that. They sent me another email "we note you've asked to follow Etihad Premium, kindly send your details in" .....
ok, a bit of back and forth later, it got sorted out. Still reserving judgement on the value of that medium. let's see.
