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Old May 11, 2015, 11:18 am
  #16  
 
Join Date: Jul 2013
Posts: 81
EY is 'reimagining' too hard - which is not necessarily a bad thing. But I'd rather see them sort out their basic customer service first before venturing into a new territory and add more work to their ground staffs..
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Old May 11, 2015, 4:04 pm
  #17  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,815
Dear sabdhabi,

This new #EtihadPremium page is for our Gold, Gold Elite and Platinum card holders *GW
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Old May 11, 2015, 4:07 pm
  #18  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,815
Dear VH-RMD,

We would be happy to help should you need any guidance, please contact us at [email protected] and we can help *GW
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Old May 11, 2015, 4:12 pm
  #19  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,815
Dear northshorepa,

Thanks for sharing, we want to ensure all guests and answered and helped accordingly to their question. We will direct you to the correct team to help if we are unable to help in the first instance *GW
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Old May 11, 2015, 4:13 pm
  #20  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,815
Dear NoY,

We will be here to help. Please do not hesitate to contact us should you need assistance *GW
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Old May 11, 2015, 4:16 pm
  #21  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,815
Dear amnicoll,

We are sorry to hear this disappointment, we certainly do value all guest feedback and encourage you to share this with our team; [email protected] *GW
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Old May 11, 2015, 4:19 pm
  #22  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,815
Dear Work-Shy

Please accept our apologies for the delay, we are currently validating account 24/7. As we have many account holders, this has taken a little more time than expected. Please be assured we will contact you with verification soon and welcome to #EtihadPremium *GW
EtihadHelp is offline  
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Old May 11, 2015, 4:52 pm
  #23  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,815
Dear jerryhung,

We look forward to seeing you in JFK, we are always here to help, please contact us if required *GW
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Old May 11, 2015, 4:54 pm
  #24  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,815
Dear VH-RMD,

This certainly doesn't sound right! Please accept our apologies. Should you wish to feed this back please do to [email protected] and our team will investigate this for you *GW
EtihadHelp is offline  
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Old May 11, 2015, 4:55 pm
  #25  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,815
Dear msian56,

Thanks for taking the time to share this feedback, we do welcome all to improve our guest experience *GW
EtihadHelp is offline  
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Old May 11, 2015, 7:11 pm
  #26  
FlyerTalk Evangelist
 
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
Originally Posted by EtihadHelp
Dear sabdhabi,

This new #EtihadPremium page is for our Gold, Gold Elite and Platinum card holders *GW
Originally Posted by EtihadHelp
Dear VH-RMD,

We would be happy to help should you need any guidance, please contact us at [email protected] and we can help *GW
Originally Posted by EtihadHelp
Dear northshorepa,

Thanks for sharing, we want to ensure all guests and answered and helped accordingly to their question. We will direct you to the correct team to help if we are unable to help in the first instance *GW
Originally Posted by EtihadHelp
Dear NoY,

We will be here to help. Please do not hesitate to contact us should you need assistance *GW
Originally Posted by EtihadHelp
Dear amnicoll,

We are sorry to hear this disappointment, we certainly do value all guest feedback and encourage you to share this with our team; [email protected] *GW
Originally Posted by EtihadHelp
Dear Work-Shy

Please accept our apologies for the delay, we are currently validating account 24/7. As we have many account holders, this has taken a little more time than expected. Please be assured we will contact you with verification soon and welcome to #EtihadPremium *GW
Originally Posted by EtihadHelp
Dear jerryhung,

We look forward to seeing you in JFK, we are always here to help, please contact us if required *GW
Originally Posted by EtihadHelp
Dear msian56,

Thanks for taking the time to share this feedback, we do welcome all to improve our guest experience *GW
I think that they really should hire some competent agency to handle their social media presence. These no replies just illustrate how bad their customer service/social media presence really is. They have no idea how to multi quote or is Etihad padding their post count?
holtju2 is offline  
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Old May 11, 2015, 7:31 pm
  #27  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,815
Dear holtju2,

Sorry to see this disappointment with our service, kindly send this feedback to [email protected]
We welcome all feedback to ensure our guests are heard and continue to provide the level of service expected.
Kind regards *GW
EtihadHelp is offline  
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Old May 11, 2015, 9:17 pm
  #28  
FlyerTalk Evangelist
 
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
Originally Posted by EtihadHelp
Dear holtju2,

Sorry to see this disappointment with our service, kindly send this feedback to [email protected]
We welcome all feedback to ensure our guests are heard and continue to provide the level of service expected.
Kind regards *GW
Am I the only one who believes that these replies are entirely computer generated without any human interaction? There are social media listening platforms out there that can do that.
holtju2 is offline  
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Old May 11, 2015, 11:03 pm
  #29  
 
Join Date: Jul 2012
Location: ATL
Programs: All of Them
Posts: 511
This is comically bad. I would pay to hear Akbar Al Baker's assessment of EtihadHelp's performance.
Richklhs is offline  
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Old May 11, 2015, 11:19 pm
  #30  
 
Join Date: Oct 2011
Posts: 3,838
Originally Posted by Richklhs
This is comically bad. I would pay to hear Akbar Al Baker's assessment of EtihadHelp's performance.
LOL
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