Etihad Chauffeur Service - Pick Up

Old Jun 14, 14, 9:31 am
  #1  
Original Poster
 
Join Date: Jan 2009
Programs: BAEC Blue :(
Posts: 38
Etihad Chauffeur Service - Pick Up

Just been having a look at how to book chauffeur for a flight coming up with Etihad from Heathrow. Its says they call you 24 hours before departure to advise of pick up time and in the T's & C's say that it's not changeable.

I live about 45 mins drive from Heathrow and am getting the 21.10 flight - does anyone have experience of pick up times and them getting you to Heathrow either 2 or 3 hours before take off..

All guidance appreciated
economynomore is offline  
Old Jun 14, 14, 5:54 pm
  #2  
 
Join Date: Dec 2013
Location: FRA
Programs: EY Guest Platinum; A3 Gold; Delta Platinum, BA Silver, IHG Gold
Posts: 484
Originally Posted by economynomore View Post
Just been having a look at how to book chauffeur for a flight coming up with Etihad from Heathrow. Its says they call you 24 hours before departure to advise of pick up time and in the T's & C's say that it's not changeable.

I live about 45 mins drive from Heathrow and am getting the 21.10 flight - does anyone have experience of pick up times and them getting you to Heathrow either 2 or 3 hours before take off..

All guidance appreciated
call the hotline and you should be able to request a pick up time. the driver usually confirms the date and time 24hrs before (my experience in germany and thailand).
h1ghfly3r is offline  
Old Jun 15, 14, 5:58 am
  #3  
 
Join Date: Oct 2005
Location: England
Posts: 125
They have always phoned me the day before as promised and with a proposed pickup time. if I want them to bring the time forward or arrive a bit later then they alter it to suit me. You are the customer and will probably have a realistic idea of the journey time at various times of day, but having said that they do this for a living and are knowledgeable so will not be a problem.

Last edited by mjmal51; Jun 15, 14 at 6:32 am
mjmal51 is offline  
Old Jun 16, 14, 11:36 am
  #4  
 
Join Date: Oct 2010
Location: YVR - Vancouver, with most winter weekends in Whistler.
Programs: Aeroplan 35K, Marriott Titanium / Lifetime Gold, Hertz President's Circle
Posts: 4,428
My experience departing Dubai was a little different. Although they were supposed to call to confirm the time, they never did and left us standing waiting in the lobby of the hotel for 15 minutes while the concierge staff tried to find a number for them. We would have liked an earlier pickup, but despite trying to arrange this, we were unsuccessful.

Seems the chauffeur service is outsourced so your mileage may vary completely in different cities as compared to my pickup experience.
worldtraveller73 is offline  
Old Jun 16, 14, 1:48 pm
  #5  
 
Join Date: Jan 2003
Location: NYLON - AA EXP 1MM, SPG Gold
Posts: 1,181
Does anyone have experience of making a stop on the way to the airport?

Heading to LHR, I would like to be picked up from work with a stop at home to pick up luggage. It is pretty much on the way and certainly within the mileage limit. Will there be any problems? Do I need to request this when I book?
1/4MM@20 is offline  
Old Jun 17, 14, 2:54 am
  #6  
 
Join Date: Oct 2005
Location: England
Posts: 125
Originally Posted by worldtraveller73 View Post
My experience departing Dubai was a little different. Although they were supposed to call to confirm the time, they never did and left us standing waiting in the lobby of the hotel for 15 minutes while the concierge staff tried to find a number for them. We would have liked an earlier pickup, but despite trying to arrange this, we were unsuccessful.

Seems the chauffeur service is outsourced so your mileage may vary completely in different cities as compared to my pickup experience.
As I said they have never failed to contact me the day before. However, before any trip I always ensure that I have the number of the local Etihad office to contact in case the chauffeur company do not manage to phone me. Just like to plan ahead in case of any failings in the system.
mjmal51 is offline  
Old Jun 17, 14, 3:53 am
  #7  
 
Join Date: Dec 2006
Programs: Etihad Gold
Posts: 751
I do wish they would allow arranging the times when booking (and why does booking on the phone always take too long).

They have always called me, but sometimes I don't want to or can't take calls.
Jimbob247 is offline  
Old Jun 17, 14, 9:26 am
  #8  
 
Join Date: Apr 2002
Location: NYC
Posts: 7,832
I was called day before. Driver was 15 min early and showed up in a Mercedes S550 with wifi/bottled water.
erik123 is offline  
Old Jun 27, 14, 4:53 pm
  #9  
 
Join Date: Oct 2002
Location: SYD
Programs: QF Emerald EY Plat HH D
Posts: 1,211
Just a note to make sure you always receive a confirmation by email. I did not and when I called to ask when I would be collected they had no record of my booking and would not oblige.
aussielori is offline  
Old Jun 28, 14, 5:01 am
  #10  
 
Join Date: Oct 2005
Location: England
Posts: 125
Originally Posted by aussielori View Post
Just a note to make sure you always receive a confirmation by email. I did not and when I called to ask when I would be collected they had no record of my booking and would not oblige.
It should show on your e mail booking on the attached Travel Reservation as "Chauffeur service booked for Mr John Smith"
mjmal51 is offline  
Old Jul 16, 14, 6:29 am
  #11  
 
Join Date: Sep 2002
Location: LAX
Programs: AA PLT / 2MM
Posts: 1,754
Originally Posted by 1/[email protected] View Post
Does anyone have experience of making a stop on the way to the airport?

Heading to LHR, I would like to be picked up from work with a stop at home to pick up luggage. It is pretty much on the way and certainly within the mileage limit. Will there be any problems? Do I need to request this when I book?
I'd like to know this as well. Anyone?
LAX_Esq is offline  
Old Jul 19, 14, 11:37 am
  #12  
 
Join Date: Oct 2010
Location: YVR - Vancouver, with most winter weekends in Whistler.
Programs: Aeroplan 35K, Marriott Titanium / Lifetime Gold, Hertz President's Circle
Posts: 4,428
Originally Posted by LAX_Esq View Post
I'd like to know this as well. Anyone?
I'm sure if you offered a small "tip" when you asked, it would be accommodated without any issue.
worldtraveller73 is offline  
Old Jul 21, 14, 3:43 am
  #13  
FlyerTalk Evangelist
 
Join Date: Aug 2000
Location: London
Programs: Hilton IHG LH BA TK
Posts: 12,704
Originally Posted by 1/[email protected] View Post
Does anyone have experience of making a stop on the way to the airport?

Heading to LHR, I would like to be picked up from work with a stop at home to pick up luggage. It is pretty much on the way and certainly within the mileage limit. Will there be any problems? Do I need to request this when I book?
I seem to remember there's something in the T&C which doesn't mesh well with this scenario - but no harm in asking directly: even if it's difficult to set up formally, it's probably easy to negotiate with the driver.
IAN-UK is offline  
Old Jul 21, 14, 8:19 am
  #14  
 
Join Date: Nov 2007
Location: KYE
Posts: 4,141
Originally Posted by 1/[email protected] View Post
Does anyone have experience of making a stop on the way to the airport?

Heading to LHR, I would like to be picked up from work with a stop at home to pick up luggage. It is pretty much on the way and certainly within the mileage limit. Will there be any problems? Do I need to request this when I book?
No need to ask EY. Just ask the driver and they'll be happy to oblige.
edy4eva is offline  
Old Aug 3, 14, 9:28 am
  #15  
 
Join Date: Jul 2009
Posts: 105
I requested and confirmed the Chauffeur service with EY for pickup in NYC.
If they call the day before and im not available to take the call, what happens? Do they still come pick you up?
I ask because i will be on a flight the day. I can call them back when i land, however that will be about 10PM EST. The chauffeur request is for the following day at 7:40PM
zux85 is offline  

Thread Tools
Search this Thread
Search Engine: