"Streamlining" Etihad Chauffeur
Apr 25, 2012, 8:35 am
#1
Original Poster
Join Date: Nov 2006
Location: Manchester, UK
Programs: EY Silver, BA Silver, EK paper, BOAC Junior Jet Club
Posts: 151
"Streamlining" Etihad Chauffeur
From [email protected]
Doesn't say when this enhancement starts.
Dear RowH
We are streamlining the terms of Etihad Chauffeur, our premium transfer service that carries you door-to-door every time you fly with us in our award winning Diamond First or Pearl Business class.
A new, exclusive benefit of being an Etihad Guest Gold Elite, Gold, or Silver member is that you can enjoy a personal chauffeur on all legs of any Pearl Business and Diamond First journey you take with us. This means up to eight chauffeur-driven transfers to and from the airport when booking a return flight that includes stopovers in Abu Dhabi.
Full access to the Etihad Chauffeur service - just one of the many benefits and privileges that make being an Etihad Guest Gold Elite, Gold and Silver member especially rewarding.
We are streamlining the terms of Etihad Chauffeur, our premium transfer service that carries you door-to-door every time you fly with us in our award winning Diamond First or Pearl Business class.
A new, exclusive benefit of being an Etihad Guest Gold Elite, Gold, or Silver member is that you can enjoy a personal chauffeur on all legs of any Pearl Business and Diamond First journey you take with us. This means up to eight chauffeur-driven transfers to and from the airport when booking a return flight that includes stopovers in Abu Dhabi.
Full access to the Etihad Chauffeur service - just one of the many benefits and privileges that make being an Etihad Guest Gold Elite, Gold and Silver member especially rewarding.
Apr 26, 2012, 8:06 am
#4
Join Date: Jan 2005
Location: Dubai , UAE and Leeds, UK
Programs: Etihad Guest Platinum, BA Bronze, And EK silver
Posts: 161
Im currently slightly confused by the awful wording of this announcement.
Does it mean that You only get chauffeur driven service if you are silver , gold , or gold elite and travelling in F or J ?
or does it mean that now you also book a chauffeur if you are stopping over in AUH on the way to somewhere ? ( eg LON to SYD )
thanks guy but these changes EY are making are appalling
regards
Does it mean that You only get chauffeur driven service if you are silver , gold , or gold elite and travelling in F or J ?
or does it mean that now you also book a chauffeur if you are stopping over in AUH on the way to somewhere ? ( eg LON to SYD )
thanks guy but these changes EY are making are appalling
regards
Apr 26, 2012, 10:19 am
#6
Join Date: Feb 2006
Posts: 712
The wording is totally confusing which is probably what Etihad intended since this is an "enhancement." They are ambiguous as to whether or not Chauffeur service for F and J passengers continues or not. Perhaps you only get the service at the beginning and end of your trip and not intermediate points along the way.
Apr 28, 2012, 4:04 am
#7
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,523
I read this as a benefit. EY Gold Elite, Gold and Silver can have up to 8 transfers on any booking in J or F. So if you book SYD-AUH-JFK-AUH-SYD I can actually have 6 limousine transfers to and from EACH airport.
Otherwise, the standard chauffeur rules apply.
Otherwise, the standard chauffeur rules apply.
Apr 28, 2012, 8:42 pm
#8
Join Date: Sep 2005
Location: OOL
Programs: VA Plat, QF LTS, UA MM, Hilton Diamond, Rydges Black, ,Le-Club Gold
Posts: 3,659
There's no new benefit. The E-mail says you now only get the OLD benefit if you're Silver or above.
But thanks for the clarification, the chauffeurs aren't completely gone for new J clients, for now they're still available at each end of the journey.
But thanks for the clarification, the chauffeurs aren't completely gone for new J clients, for now they're still available at each end of the journey.
Apr 28, 2012, 11:48 pm
#9
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,523
The chauffeurs were not previously available if in transit. Now they are. That, to me, is a benefit.
Apr 29, 2012, 10:45 pm
#11
Join Date: Sep 2005
Location: OOL
Programs: VA Plat, QF LTS, UA MM, Hilton Diamond, Rydges Black, ,Le-Club Gold
Posts: 3,659
Up to now I always was able to book a chauffeur from/to AUH airport during stopovers on tickets between BNE and Europe. But these stopovers were more than 24 hours.
Still searching for the real meaning, then
a) Stopovers under 24h - not unless silver or above?
a) Stopovers over 24h - not unless silver? Or OK as before?
a) Origin and final destination - OK as before?
Still searching for the real meaning, then
a) Stopovers under 24h - not unless silver or above?
a) Stopovers over 24h - not unless silver? Or OK as before?
a) Origin and final destination - OK as before?
May 5, 2012, 12:06 am
#12
Join Date: May 2012
Posts: 1
i am flying from melbourne to abu dhabi later on this year in business class. I am not part of the etihad guest program but I do have Virgin Australia Velocity gold status.
I called up the Etihad call centre and they explained that I will only get 2 free rides out of the 4 possible journeys. eg home to melb airport, abu dhabi airport to hotel, hotel back to abu dhabi airport, melb airport to home.
I said I have gold velocity status - shouldn't that equate to the etihad gold guest status. but they said no.
maybe i will try calling them again in a few months to see if they have changed their policy then.
I called up the Etihad call centre and they explained that I will only get 2 free rides out of the 4 possible journeys. eg home to melb airport, abu dhabi airport to hotel, hotel back to abu dhabi airport, melb airport to home.
I said I have gold velocity status - shouldn't that equate to the etihad gold guest status. but they said no.
maybe i will try calling them again in a few months to see if they have changed their policy then.
May 5, 2012, 2:27 am
#13
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,523
i am flying from melbourne to abu dhabi later on this year in business class. I am not part of the etihad guest program but I do have Virgin Australia Velocity gold status.
I called up the Etihad call centre and they explained that I will only get 2 free rides out of the 4 possible journeys. eg home to melb airport, abu dhabi airport to hotel, hotel back to abu dhabi airport, melb airport to home.
I said I have gold velocity status - shouldn't that equate to the etihad gold guest status. but they said no.
maybe i will try calling them again in a few months to see if they have changed their policy then.
I called up the Etihad call centre and they explained that I will only get 2 free rides out of the 4 possible journeys. eg home to melb airport, abu dhabi airport to hotel, hotel back to abu dhabi airport, melb airport to home.
I said I have gold velocity status - shouldn't that equate to the etihad gold guest status. but they said no.
maybe i will try calling them again in a few months to see if they have changed their policy then.
May 5, 2012, 9:30 am
#14
Join Date: Jan 2003
Location: ORD, DXB, ODS, SIN, BUR
Programs: UA1KMM, Marriott Platinum, Hilton Diamond, EY Gold, QR Gold
Posts: 302
Up to now I always was able to book a chauffeur from/to AUH airport during stopovers on tickets between BNE and Europe. But these stopovers were more than 24 hours.
Still searching for the real meaning, then
a) Stopovers under 24h - not unless silver or above?
a) Stopovers over 24h - not unless silver? Or OK as before?
a) Origin and final destination - OK as before?
Still searching for the real meaning, then
a) Stopovers under 24h - not unless silver or above?
a) Stopovers over 24h - not unless silver? Or OK as before?
a) Origin and final destination - OK as before?
Very confusing..
May 8, 2012, 4:17 am
#15
Join Date: Mar 2012
Location: BHX
Programs: BA GGL CCR GfL, SQ Gold, Hyatt Glob, HH Diamond, Marriott Plat, Cafe Nero Loyalty Card (7 Stamps)
Posts: 7,327
I just booked my first flight on EY (migrating from EK) in J.
I'm flying LHR-AUH-KUL then KUL-AUH/Stop over/-LHR
They've given me the transfers in AUH both two and from my hotel without question. They were also apologetic (to the point of making me uncomfortable) that they could not offer a chauffeur service in KUL.
I'm flying LHR-AUH-KUL then KUL-AUH/Stop over/-LHR
They've given me the transfers in AUH both two and from my hotel without question. They were also apologetic (to the point of making me uncomfortable) that they could not offer a chauffeur service in KUL.