Itinerary Change by Emirates -- my rights?
 

Hello

I have just been advised by Emirates, due to operational reasons, that my outbound flights, originally
HKG/LHR 26/10/20 07:35/12:30 via DXB 14:30/18:20 on 26/10 has been altered by Emirates to:
HKG/LHR 26/10/20 18:00/23:05 via DXB 03:10/07:10 on 27/10.

The return GIG/DXB/HKG on 16/11/20 has remained unchanged, one ticket, discount Biz Class, fully paid about US$4,000, non-refundable. LHR/GIG (Rio de Janeiro) was a cruise, which has been cancelled. Ticket purchased direct from Emirates.com.

I would like to cancel the entire ticket and be fully refunded, not receive a voucher/credit for future purchases. How would those knowledgeable about Emirates policies on cancellations and refunds, suggest I handle this? Should I reject Emirates altering the outbound flight schedule, and just demand a full refund back? I do not know whether original flights have been cancelled, or what is real reason for the alteration.

Thanks for any advice I hope to receive before contacting Emirates.

tangoll

Generally - if the flight timing is changed by > 2 hours you can get a full refund. However, I'm not certain this is written in any T&Cs, or whether EK has different rules for different markets.

Good luck.

Emirates flight suspension
 

Message received from Emirates:
"We regret to inform that the flights you booked will be suspended. Latest planned itinerary could be retrieved on our website under “manage your booking”. Against COVID-19 outbreak, we may offer alternatives (such as rebooking) to eligible passengers. You may find out latest waiver, travel advisor and useful links online."

Since cancellation is by Emirates, even though it's not mentioned, I guess I am entitled to a full refund in cash, and not only a rebooking alternative.

Hope all ends well, and getting a refund is not a big hassle.

Thanks to DYKWIA for advice.

Head for Points had an article that mentions Emirates are one of the bad boys when it comes to refunds (according to the CAA) :-

https://www.headforpoints.com/2020/0...anair-easyjet/

Rather than get the runaround from Emirates, dispute the charge with the credit card company - with a flight being cancelled, getting the charge reversed should be easy

get a voucher, or change another time, seems evening flight to HK still not have a plan for resume operation, as the resume schedule not stick to the planning. btw I saw the main point for this ticket was you have cancel the trip. there for a voucher may be the best for your non refundable ticket this moment.

Not so.
 

sealsgod, you are mistaken. I have not cancelled the ticket/trip. It is clear from Emirates'
email messages that Emirates, first changed the departure, and in the last message, "suspended" the itinerary. Absolutely no doubt about that.

Given that the airline cancelled, just save yourself the headache of dealing with a company that will try to force a voucher on you and take it up with your credit card company

Emirates being difficult
 

On the Emirates website, it is near impossible to find the page or field where one can merely request a refund on an itinerary that has been cancelled/suspended by Emirates.

I think the only recourse is to submit all the supporting documents to your credit card company and ask for a chargeback.

do make me feel mistake, you are talking two thing,
1) EK have change your ticket
2) your open jaw ticket is a non refundable ticket, also the trip between two city have been cancel
Now, what I read from the message you want to trying get a full refund because of the EK have been change your ticket to the next flight. what the question come now, if this happen on March, when eventhig start, you can still try to get a full refund without any reason. but what in aug as of today, there is no way to get a money back in your ticket type also for the card charge back is can not use at this moment. second if you still want to travel but just do want to be delay arrive to LHR from 26 to 27, you can call EK for get change on your light from 26 evening flight to 26 midnight flight.

No interest to dispute who is right
 

Sealsgod, I have no interest in getting into a longwinded discussion as to whether you are right or wrong in this thread. I just want to ensure that my rights to a full refund of the ticket from Emirates are acted upon by Emirates.
1. First email from Emirates advising change to schedule of HKG/DXB/LHR: I have not disputed that change made by Emirates.
2. Second email from Emirates advising that the sector from GIG/DXB has been suspended, so that now the new itinerary is HKG/DXB/LHR...(suspended
GIG/DXB)...DXB/HKG. This suspension renders the entire itinerary useless to me. This is basis of my claim for a refund from Emirates, due solely to their suspension of the GIG/DXB sector.

I have been able to finally find the Refund Request form on the Emirates website and have submitted that request. Will now await Emirates' confirmation of that Refund request.

Not sure if it helps but my flight was moved by a full day, sent in for a refund, just received a full refund 3 weeks later. I was on flex (which has a cancellation penalty, but was waived because of the sched change)

as what you saying is want to get full refund why you don't just send email or call emirates for asking directly, here what we can share with you is what we have in the pass already not up to date, there have another way is try to found your travel insurance, but I don;t know do this work for you.

sealsgod, not to worry; it's all good. I have already sent a Refund Request to Emirates.
Failing that, I will go the credit card route for a chargeback. As for travel insurance, yes, I
do have an annual travel insurance policy, but it covers only me as the covered policy holder, and
the coverage is only up to 50% of the amount lost due to cancellation or delay. As there are two
passengers/tickets on this single booking, the insurance policy would pay back only 25% of the
total amount I am seeking as the refund. So the travel insurance policy route is not a good alternative.

Believe me, I think I have this process well thought through.

Edited: Not worth it.