How to get emirates on the phone?
Sep 6, 2022, 8:05 am
#17
Join Date: Jan 2010
Location: UK
Programs: EK skywards Gold, BA, VS silver
Posts: 194
I am in the UK and have never had to wait more than a minute or so to be connected to an agent on the UK number. I am always surprised that they know who I am before I have given them any details - maybe it's because I was gold for a long time, now silver but should be gold again after my next trip.
Sep 6, 2022, 8:15 am
#19
Ambassador, Emirates
Join Date: Mar 2006
Location: LGW / AMS / CPT
Programs: SA KL BA EK
Posts: 4,269
I am in the UK and have never had to wait more than a minute or so to be connected to an agent on the UK number. I am always surprised that they know who I am before I have given them any details - maybe it's because I was gold for a long time, now silver but should be gold again after my next trip.
Sep 7, 2022, 7:17 am
#20
Join Date: Jun 2014
Programs: EY
Posts: 852
Skype is 19 cents a minute to UAE. Even more expensive than Google Voice at 14. Point is, due to Etisalat's high connection fees, it's orders of magnitude more expensive than calling the lines of other countries that only cost 1 or 2 cents, via whichever app.
Calling UAE has always been that way, to all numbers in the country, and Etisalat hasn't lowered them in years, nor is likely to, seeing as how they block WhatsApp calling, so that people are forced to use them when they want to call family or friends. That or use the UAE spy app BOTIM, whose ties to the local intelligence agency were so evident, it called for a NY Times article on the subject.
Calling UAE has always been that way, to all numbers in the country, and Etisalat hasn't lowered them in years, nor is likely to, seeing as how they block WhatsApp calling, so that people are forced to use them when they want to call family or friends. That or use the UAE spy app BOTIM, whose ties to the local intelligence agency were so evident, it called for a NY Times article on the subject.
Sep 7, 2022, 5:41 pm
#22
Join Date: Dec 2009
Posts: 147
I called the us number this morning on the west coast, got right through to customer service but needed to transfer to a skywards person and hung up after 10min on hold, but when I called back later this afternoon I got through immediately. This has been my experience in general, sometimes good sometimes bad but not any worse and in most cases better than most US airlines call centers.