New Roll Out Of Trolley Service in J
#1
Original Poster
Join Date: Mar 2017
Location: North East UK
Programs: Qatar Silver, Emirates Skyward Silver, SPG Gold , IHG Spire Elite
Posts: 79
New Roll Out Of Trolley Service in J
So as if 5th Feb, I noticed staff were using a trolley to bring food and drinks, I didnt really think to much of it as I had a 1.45am flight from KUL - DXB. However later they did the same for breakfast so I did enquire to see if it is just this flight or route or something new. They mentioned EK is trialing in J across different routes. They didnt mention why or which routes but they did the same on DXB - NCL. It wasn't particularly nice seeing them pour out your soup from a thermos mug into a bowl and add condiments on top from a small plastic jar lol! This was both on an a380 and a 777. Im assuming this is to stream line efficiency in the galley or something. They did have some drinks on the trolley to but they did personally come round as usual with wine and champs and also bread (cold garlic bread on 777 and told cant have warm flat bread because it can ruin the taste of the bread LOL). So ye, would be nice if anyone else has more information. Im not really bothered but certain things dont look great when they are done in front of you.
#2
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,600
It's funny, but BA went the other way due to the number of seats they cram into their new planes. Trollies can no longer fit in the aisles. so everything is hand delivered as per EK. The service takes an absolute age according to reports on the BA forum.
There have also been complaints on here about how long the meal service can take on the A380, so maybe this is as a result of complaints given to EK?
There have also been complaints on here about how long the meal service can take on the A380, so maybe this is as a result of complaints given to EK?
#3
Original Poster
Join Date: Mar 2017
Location: North East UK
Programs: Qatar Silver, Emirates Skyward Silver, SPG Gold , IHG Spire Elite
Posts: 79
It's funny, but BA went the other way due to the number of seats they cram into their new planes. Trollies can no longer fit in the aisles. so everything is hand delivered as per EK. The service takes an absolute age according to reports on the BA forum.
There have also been complaints on here about how long the meal service can take on the A380, so maybe this is as a result of complaints given to EK?
There have also been complaints on here about how long the meal service can take on the A380, so maybe this is as a result of complaints given to EK?
#5
Ambassador, Emirates
Join Date: Mar 2006
Location: LGW / AMS / CPT
Programs: SA KL BA EK
Posts: 4,267
I have always enjoyed the more personalised ‘non trolley’ service on EK in J.
Unless the trolley releases some exceptional benefit I would be sorry to see the current system go!
Unless the trolley releases some exceptional benefit I would be sorry to see the current system go!
#6
Join Date: Mar 2008
Location: Auckland
Programs: NZ*GE / EK*GOLD
Posts: 2,509
i Experienced it today, and i enjoyed it - service was much quicker. And the staff found it easier than going back and forth.
The staff simply trayed up your meal choice next to you, and also serviced wine/drinks at the same time. Lastly, they also did the bread service.
The staff simply trayed up your meal choice next to you, and also serviced wine/drinks at the same time. Lastly, they also did the bread service.
#8
Join Date: Jan 2010
Posts: 9,304
Newcastle seems to get a mix of 2 and 3 class planes. The OP mentions he was in Business Class and 1K would be that if it was planned as a two class, but with a change to 3 class this was now an F seat so he got moved. What route are you on?
#9
Ambassador, Emirates
Join Date: Mar 2006
Location: LGW / AMS / CPT
Programs: SA KL BA EK
Posts: 4,267
#10
Original Poster
Join Date: Mar 2017
Location: North East UK
Programs: Qatar Silver, Emirates Skyward Silver, SPG Gold , IHG Spire Elite
Posts: 79
Yes it was not the best nor the worse seat as I had also been changed once before from assigned window seat with my mrs to both of us in separate seats and I had the middle seat on the 777 J LOL. Those days I didnt know anything or question so I just took the seat lol. a380 only next time !
#11
Join Date: Jan 2010
Posts: 9,304
Sometimes they'll use a 3 Class plane with 2 Class service, in which case you've lost on the First Class cabin seat at the whim of EK.
#12
Original Poster
Join Date: Mar 2017
Location: North East UK
Programs: Qatar Silver, Emirates Skyward Silver, SPG Gold , IHG Spire Elite
Posts: 79
They're being a bit loose with their excuses. On 5/2/20, EK35 was flown by A6-EGE, a 3 Class B777-300ER. If you were booked in Business Class and had previously selected 1K, then it had been based on a 2 Class plane operating the flight. The change has lost you 1K and you've got what was left when someone/something got round to sorting things out.
Sometimes they'll use a 3 Class plane with 2 Class service, in which case you've lost on the First Class cabin seat at the whim of EK.
Sometimes they'll use a 3 Class plane with 2 Class service, in which case you've lost on the First Class cabin seat at the whim of EK.
#13
Join Date: Jan 2008
Location: Bay Area California
Posts: 395
EK524 and EK525 DXB-HYD (my full itin is SFO-DXB-HYD-DXB-SFO) .... I have 1A and 1K for EK524 and EK525 - which seem to be consistently 2 class - however i got a warning when i assigned these seats that they are next to bassinets and might be moved to accommodate families traveling together .... wondering if this happens often? i won't be happy reassigned at the gate a middle seat....
#14
Ambassador, Emirates
Join Date: Mar 2006
Location: LGW / AMS / CPT
Programs: SA KL BA EK
Posts: 4,267
EK524 and EK525 DXB-HYD (my full itin is SFO-DXB-HYD-DXB-SFO) .... I have 1A and 1K for EK524 and EK525 - which seem to be consistently 2 class - however i got a warning when i assigned these seats that they are next to bassinets and might be moved to accommodate families traveling together .... wondering if this happens often? i won't be happy reassigned at the gate a middle seat....