New Roll Out Of Trolley Service in J
Feb 23, 20, 4:18 pm
#31
Ambassador: Emirates
Join Date: Jul 2016
Location: Sydney
Programs: EK Gold, IHG Plat, QF SG, HH Gold, KLM FB
Posts: 928
I’m on EK415 next week and connecting to EK5. I really hope I don’t have the trolley experience. Cheapens the service imo.
OT: if you want to be served quickly on 388 in J either sit in row 7 or row 16, and usually the right side is ahead of the left.
OT: if you want to be served quickly on 388 in J either sit in row 7 or row 16, and usually the right side is ahead of the left.
Feb 28, 20, 1:22 am
#34
Ambassador, Emirates
Join Date: Mar 2006
Location: LGW / AMS / CPT
Programs: SA KL BA EK
Posts: 3,163
Experienced this on LGW/DXB a few days ago. Although after reading about it, I was a bit sceptical, I thought the overall experience was positive. The only difference was that instead of walking from the galley to 9F, the FA took the table cloth, cutlery, wine glass ets from the trolley and put it on my tray table exactly as it would have been with the old service. Benefit was that the wine came at the same time as the meal. Same for the bread. I asked the FA if the garlic bread was warm 
. He confirmed that it was (and it was indeed).
Overall the service seemed quicker, which on a flight leaving at 20:30 was welcome.
. He confirmed that it was (and it was indeed).Overall the service seemed quicker, which on a flight leaving at 20:30 was welcome.
Feb 28, 20, 7:49 am
#35
Join Date: Dec 2019
Location: EK1 ML5A ;-)
Programs: EK iO
Posts: 699
Originally Posted by thijsseh
Experienced this on LGW/DXB a few days ago. Although after reading about it, I was a bit sceptical, I thought the overall experience was positive. The only difference was that instead of walking from the galley to 9F, the FA took the table cloth, cutlery, wine glass ets from the trolley and put it on my tray table exactly as it would have been with the old service. Benefit was that the wine came at the same time as the meal. Same for the bread. I asked the FA if the garlic bread was warm . He confirmed that it was (and it was indeed).
Overall the service seemed quicker, which on a flight leaving at 20:30 was welcome.
. He confirmed that it was (and it was indeed).Overall the service seemed quicker, which on a flight leaving at 20:30 was welcome.
Feb 28, 20, 9:23 am
#36
Join Date: Jun 2010
Location: Boston, MA
Programs: EK Gold, A3 *G, AB Gold, Jetblue Mosaic
Posts: 944
Originally Posted by thijsseh
Experienced this on LGW/DXB a few days ago. Although after reading about it, I was a bit sceptical, I thought the overall experience was positive. The only difference was that instead of walking from the galley to 9F, the FA took the table cloth, cutlery, wine glass ets from the trolley and put it on my tray table exactly as it would have been with the old service. Benefit was that the wine came at the same time as the meal. Same for the bread. I asked the FA if the garlic bread was warm . He confirmed that it was (and it was indeed).
Overall the service seemed quicker, which on a flight leaving at 20:30 was welcome.
. He confirmed that it was (and it was indeed).Overall the service seemed quicker, which on a flight leaving at 20:30 was welcome.
Mar 2, 20, 9:57 am
#37
Join Date: Aug 2012
Location: MAN DXB ✈️
Programs: Skywards Gold
Posts: 6,561
Originally Posted by kq747
Nice to hear the wine service was at the same time. One of the biggest let downs in J is when you get the meal but the wine takes forever to get you and they also only do whites or reds per run so can take even longer. Sometimes I'm almost done eating by the time they come around.
Mar 3, 20, 8:32 am
#38
Join Date: Jun 2010
Location: Boston, MA
Programs: EK Gold, A3 *G, AB Gold, Jetblue Mosaic
Posts: 944
Originally Posted by m3red
You need to load up at the bar prior to serving. Or fly F.
Mar 4, 20, 12:02 pm
#39
Join Date: Sep 2009
Location: Purple Lockdown Tier
Programs: Whatever status they gifted me for 2021 because I flew only 20k miles and had 17 nights
Posts: 823
I experienced the full trolley experience on the A380 recently and I have to say that it works better than the old way. As everyone has already mentioned, everything - wine, drinks, bread basket - seems to be far more in sync with the rest of the service. I was on a flight with the 3-course service and they brought the first course with the tray setup, poured wine and water, and then the rest (entree and desert) came out as you finished the appetizer course.
Mar 4, 20, 1:38 pm
#40
Ambassador, Emirates
Join Date: Mar 2006
Location: LGW / AMS / CPT
Programs: SA KL BA EK
Posts: 3,163
After my (positive) experience on the A380 (see post #34 ), i was keen to see what would happen on my connecting 77W flight to CPT. Not keen enough however to decline the op-up I was served at the gate. At seat 2E there was no trolley to be spotted.
Maybe next time (29/3].
Maybe next time (29/3].
Mar 4, 20, 5:49 pm
#41
Join Date: Sep 2009
Location: Purple Lockdown Tier
Programs: Whatever status they gifted me for 2021 because I flew only 20k miles and had 17 nights
Posts: 823
Originally Posted by thijsseh
After my (positive) experience on the A380 (see post #34 ), i was keen to see what would happen on my connecting 77W flight to CPT. Not keen enough however to decline the op-up I was served at the gate. At seat 2E there was no trolley to be spotted.
Maybe next time (29/3].
Maybe next time (29/3].
Mar 5, 20, 1:59 am
#42
Ambassador, Emirates
Join Date: Mar 2006
Location: LGW / AMS / CPT
Programs: SA KL BA EK
Posts: 3,163
Originally Posted by Metanoia
You didn't turn your head to the towards the back and to the left enough
