Feb 28, 2020, 1:40 pm
Last edit by: UAworldwide
Latest Updates On The Emirates Website for COVID-19 Can Be Found Using The Following Link:
https://www.emirates.com/uk/english/...tes.aspx/#3515
Updated Thursday 12th March 2020
IATA - Latest Travel News
https://www.iatatravelcentre.com/int...pub=autodetect
Flights have been suspended to the following destinations (as of 12 March 2020)
Americas
Rebooking and Refunds:
As detailed in the travel advisory using the Emirates link above
Dedicated Coronavirus Forum On FT
https://www.flyertalk.com/forum/coronavirus-travel-773/
https://www.emirates.com/uk/english/...tes.aspx/#3515
Updated Thursday 12th March 2020
IATA - Latest Travel News
https://www.iatatravelcentre.com/int...pub=autodetect
Flights have been suspended to the following destinations (as of 12 March 2020)
Americas
- Fort Lauderdale: 13 to 31 March
- New York JFK – Milan: 11 March to 03 April
- New York EWR – Athens: 13 March to 31 March
- Venice: From 12 March - 03 April
- Milan: From 13 March – 03 April
- Bologna: From 13 March – 03 April
- Rome: From 14 March – 03 April
- Warsaw: From 15 March - 28 March
- Turkey (IST/SAW): From 17 March - 31 March
- Guangzhou: From 05 February until further notice
- Shanghai: From 05 February until further notice
- Bangkok - Hong Kong: From 9 March – 31 March
- Taipei: From 16 March until further notice
- Kuwait: From 14 March to 31 March
- Tehran: From 26 February until further notice
- Beirut: From 17 March to 31 March
- Cairo: From 19 March to 31 March
- Iraq: From 17 March to 31 March
- Amman: From 17 March to 31 March
- Kingdom of Saudi Arabia: From 09 March until further notice (except special flights from 12-15 March)
- Casablanca: From 16 March - 31 March
- Sialkot andPeshawar (Pakistan): From 15 March to 31 March, flights to/from Sialkot will be re-routed through Lahore, and flights to/from Peshawar will be rerouted through Islamabad. Affected customers will need to make their own way to rerouted airports and will receive an email with their rebooking details.
Rebooking and Refunds:
As detailed in the travel advisory using the Emirates link above
Dedicated Coronavirus Forum On FT
https://www.flyertalk.com/forum/coronavirus-travel-773/
Coronavirus - Emirates
Mar 23, 2020, 4:26 am
#301
Join Date: Jun 2015
Location: Belgian in Dublin
Programs: *A Gold, IHG Spire AMB, Ryanair Platinum
Posts: 157
Hi guys - apologies if this has been covered.
Emirates is cancelling all flights between 25 march and 25 june. The airline however is refusing to give a refund. They are willing to give a voucher for my economy non refundable ticket but no refund. Are they allowed to do so?
They were actively giving refunds up until tuesday last week but I couldn't get through. Their policy has changed.
I understand why they want to issue vouchers but the question here is can I force them to give me a refund because they are cancelling?
Emirates is cancelling all flights between 25 march and 25 june. The airline however is refusing to give a refund. They are willing to give a voucher for my economy non refundable ticket but no refund. Are they allowed to do so?
They were actively giving refunds up until tuesday last week but I couldn't get through. Their policy has changed.
I understand why they want to issue vouchers but the question here is can I force them to give me a refund because they are cancelling?
Mar 23, 2020, 4:27 am
#302
Ambassador, Emirates
Join Date: Mar 2006
Location: LGW / AMS / CPT
Programs: SA KL BA EK
Posts: 4,267
Well, to be fair, EK management have got to deal with their own company’s viability but also with the inputs from a hundred or so counties, not in the least their own which has just closed down their home base. I have some sympathy here.
Last edited by thijsseh; Mar 23, 2020 at 4:41 am
Mar 23, 2020, 4:31 am
#303
Join Date: Aug 2019
Location: Zurich
Programs: Skywards Silver
Posts: 138
Well looks like the UAE authorities do not communicate decisions in advance, surely EK would have stuck to their original message/plan had it not been for requests from governments to assist in repatriation..Everywhere, countries are changing their restrictions so fast, it’s hard to keep tracks. HK and SIN now also clamping down. SQ apparently has 98% of their fleet grounded..
Mar 23, 2020, 4:51 am
#304
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,600
Hi guys - apologies if this has been covered.
Emirates is cancelling all flights between 25 march and 25 june. The airline however is refusing to give a refund. They are willing to give a voucher for my economy non refundable ticket but no refund. Are they allowed to do so?
They were actively giving refunds up until tuesday last week but I couldn't get through. Their policy has changed.
I understand why they want to issue vouchers but the question here is can I force them to give me a refund because they are cancelling?
Emirates is cancelling all flights between 25 march and 25 june. The airline however is refusing to give a refund. They are willing to give a voucher for my economy non refundable ticket but no refund. Are they allowed to do so?
They were actively giving refunds up until tuesday last week but I couldn't get through. Their policy has changed.
I understand why they want to issue vouchers but the question here is can I force them to give me a refund because they are cancelling?
Mar 23, 2020, 5:07 am
#305
Join Date: Jun 2012
Programs: IHG Spire Ambassador, Club Carlson Gold, HHonors Gold, Best Western Diamond Select, BA Blue
Posts: 1,335
Hi guys - apologies if this has been covered.
Emirates is cancelling all flights between 25 march and 25 june. The airline however is refusing to give a refund. They are willing to give a voucher for my economy non refundable ticket but no refund. Are they allowed to do so?
They were actively giving refunds up until tuesday last week but I couldn't get through. Their policy has changed.
I understand why they want to issue vouchers but the question here is can I force them to give me a refund because they are cancelling?
Emirates is cancelling all flights between 25 march and 25 june. The airline however is refusing to give a refund. They are willing to give a voucher for my economy non refundable ticket but no refund. Are they allowed to do so?
They were actively giving refunds up until tuesday last week but I couldn't get through. Their policy has changed.
I understand why they want to issue vouchers but the question here is can I force them to give me a refund because they are cancelling?
Emirates has cancelled the Hanoi part: DXB-HAN and HAN-DXB. But they've left the LHR-DXB and DXB-LHR legs alone. I'm hoping I can get a full refund as I really don't want to travel now.
Mar 23, 2020, 6:28 am
#306
Join Date: Aug 2019
Location: Zurich
Programs: Skywards Silver
Posts: 138
Hi guys - apologies if this has been covered.
Emirates is cancelling all flights between 25 march and 25 june. The airline however is refusing to give a refund. They are willing to give a voucher for my economy non refundable ticket but no refund. Are they allowed to do so?
They were actively giving refunds up until tuesday last week but I couldn't get through. Their policy has changed.
I understand why they want to issue vouchers but the question here is can I force them to give me a refund because they are cancelling?
Emirates is cancelling all flights between 25 march and 25 june. The airline however is refusing to give a refund. They are willing to give a voucher for my economy non refundable ticket but no refund. Are they allowed to do so?
They were actively giving refunds up until tuesday last week but I couldn't get through. Their policy has changed.
I understand why they want to issue vouchers but the question here is can I force them to give me a refund because they are cancelling?
Mar 23, 2020, 6:30 am
#307
Join Date: Oct 2014
Programs: SQ Gold, Marriott Platinum, IHG Diamond Ambassador, DL Silver, AS MVP, B6 Mosaic, QR, EY, KE, CX, PR
Posts: 317
Went to talk to Emirates again just now, no full refund even if they are the ones who cancelled the flight. So for those outside EU, prepare for a long battle.
Mar 23, 2020, 8:53 am
#308
Join Date: Oct 2018
Programs: Skywards
Posts: 238
Hi guys - apologies if this has been covered.
Emirates is cancelling all flights between 25 march and 25 june. The airline however is refusing to give a refund. They are willing to give a voucher for my economy non refundable ticket but no refund. Are they allowed to do so?
They were actively giving refunds up until tuesday last week but I couldn't get through. Their policy has changed.
I understand why they want to issue vouchers but the question here is can I force them to give me a refund because they are cancelling?
Emirates is cancelling all flights between 25 march and 25 june. The airline however is refusing to give a refund. They are willing to give a voucher for my economy non refundable ticket but no refund. Are they allowed to do so?
They were actively giving refunds up until tuesday last week but I couldn't get through. Their policy has changed.
I understand why they want to issue vouchers but the question here is can I force them to give me a refund because they are cancelling?
Mar 23, 2020, 9:05 am
#310
Join Date: Oct 2018
Programs: Skywards
Posts: 238
Mar 23, 2020, 9:13 am
#311
Join Date: Dec 2009
Location: MIL,LHR
Programs: *A, OW, Hyatt, Marriott
Posts: 373
Mar 23, 2020, 9:15 am
#312
Join Date: Jun 2011
Location: United Kingdom
Programs: Skywards Blue :-(, HHonors Gold, SPG Gold, GHA Platinum
Posts: 2,531
If it's an unused ticket and bought with a credit card then its fairly straightforward.
AMEX were very good when I did this .
The problem is when you have already used part of the ticket or if you have booked via a TA
AMEX were very good when I did this .
The problem is when you have already used part of the ticket or if you have booked via a TA
Mar 23, 2020, 9:23 am
#313
Join Date: Oct 2018
Programs: Skywards
Posts: 238
If they process it and deduct fees I have informed Amex and they said Emirates should listen back to their recorded calls and follow through.
Mar 23, 2020, 10:23 am
#314
Join Date: Aug 2019
Location: Zurich
Programs: Skywards Silver
Posts: 138
All airlines of course prefer to issue travel vouchers with up to 12 months validity (cash flow) but the majority of them also do offer refunds (LX for example is desperately trying to avoid doing so, but that’s another topic). The situation is so fluid and fast moving and airlines just try to catch up as fast as they can.
This is a force majeure situation, none of the airlines purposely cancel their flights, they are forced to do so by circumstances beyond their control (COVID-19 and worldwide travel restrictions).
I have handed a claim to my travel insurance (not EK related) and hope to get a reimbursement for deducted fees on a refund.
This is a force majeure situation, none of the airlines purposely cancel their flights, they are forced to do so by circumstances beyond their control (COVID-19 and worldwide travel restrictions).
I have handed a claim to my travel insurance (not EK related) and hope to get a reimbursement for deducted fees on a refund.
Mar 23, 2020, 10:27 am
#315
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,600
I believe Emirates will be charged a fee on top of the refund for the charge back.