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Compensation for broken IFE in First

Compensation for broken IFE in First

Old Nov 18, 19, 6:46 am
  #1  
Original Poster
 
Join Date: Jun 2017
Posts: 22
Compensation for broken IFE in First

Hi - IFE was broken on flight DXB to LHR in First (booked with cash) meaning nothing would play at all. Staff were great as always and said they would be in contact but just wondered what would be deemed appropriate compensation since have not experienced this before.

PS I'm Skywards Gold in case that makes any difference.

Thanks for any advice.
stb1001 is offline  
Old Nov 18, 19, 8:13 am
  #2  
 
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,783
Originally Posted by stb1001 View Post
Hi - IFE was broken on flight DXB to LHR in First (booked with cash) meaning nothing would play at all. Staff were great as always and said they would be in contact but just wondered what would be deemed appropriate compensation since have not experienced this before.

PS I'm Skywards Gold in case that makes any difference.

Thanks for any advice.
10k-20k miles
skywardhunter is offline  
Old Nov 19, 19, 2:56 am
  #3  
 
Join Date: Feb 2002
Location: DUB/ORD/SIN/PVG
Programs: EI AerClub Concierge, EK Gold, BA Gold, BD Gold (Retired), HHonors Diamond, Bonvoy Lifetime Gold
Posts: 2,894
About 4 years ago I received 30k for faulty IFE in first on a DUBDXB leg. System kept crashing and the controller (was one of old style squarish touch pads) would show a windows-like directory of yellow folder icons. YMMV
Dambus is offline  
Old Nov 28, 19, 9:28 am
  #4  
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Join Date: Jun 2017
Posts: 22
Thought it only fair to Emirates to say they have addressed my complaint in the most sincere and professional way. I suppose my only desire was that someone listened and empathised, and awarded a fair compensatory offering which they did (similar to the amounts listed above). If only all customer service departments worked this way. Talk about turning around a relatively negative situation into a positive one.

Nice job Emirates
thijsseh and Saltire74 like this.
stb1001 is offline  
Old Nov 28, 19, 10:24 am
  #5  
 
Join Date: Dec 2007
Location: Warks.England
Programs: Thai Silver,Skywards Silver,Gulf Silver, Interconti Prority Platinum, FR Priority Q!
Posts: 691
I received 30k for no ICE in 1st DXB/BKK on 777.
No claim put in-the Purser did it for us.
SS
Silverswimmer is offline  

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