⁰PizzaWhat has happened to Emirates?

Old Jun 7, 19, 1:35 am
  #1  
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What has happened to Emirates?

So yesterday I family and I flew AKL - DPS. I have not flown EK for years and by the judge of yesterday's flight I won't be rushing to take them again (apart from the return flight). We are a family a 6. 2 adults, 3 kids under 9 and 1 infant, 11 months. I fly SQ and NZ frequently and from memory I thought the soft products were similar, how wrong.

The kids meals we not 'choosen from their own menu' and the baby was not looked after at all. Both of which are mentioned on the website. The main meal the kids had was horrific, a salty mess of mince on pasta.my kids love Spag Bol but this was next level. The cake was Louise Slice, I dont think Louise Slice has been eaten by anyone under the age of 50 for at least 100 years.

anyhow, they thought they would ask for some snacks. Turns out EK dont carry snacks, only pretzels and Custard Cream biscuits. A far cry from the SQ 'Delectables Menu'. Oh well, they thought they would wait for the afternoon tea. A sandwich a muffin, we thought. The kids menu Sandwich was a Club sandwich style of Cucumber on one slice with frilly lettuce on the other with tomato relish. How many kids would eat this? The cake was actually another slice of Louise Slice.. That was it, that's all they got. They left a 9 hour flight hungry and very upset. It made for a very tough 1.5hrs moving through Bali Airport.. Oh, my special meal was the same sandwich and cake as the kids special meals.. Kids Own menu? Yeah right..!

And what happened to passing through the cabin with waters and juices? It never happened, not once. There was 1 bar service with dinner and a juice, tea coffee service with light meal. Totally and utterly rubbish, they didn't even responded to the call buttons when we wanted for something. I had to goto the galley to get the baby something to eat, they forgot about her and all they had anyway was mousaka and pureed prunes.....

Terrible service.. the family are not looking forward to the return....

Last edited by QTFLYER; Jun 7, 19 at 1:48 am
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Old Jun 9, 19, 11:02 pm
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Originally Posted by QTFLYER View Post
So yesterday I family and I flew AKL - DPS. I have not flown EK for years and by the judge of yesterday's flight I won't be rushing to take them again (apart from the return flight). We are a family a 6. 2 adults, 3 kids under 9 and 1 infant, 11 months. I fly SQ and NZ frequently and from memory I thought the soft products were similar, how wrong.

The kids meals we not 'choosen from their own menu' and the baby was not looked after at all. Both of which are mentioned on the website. The main meal the kids had was horrific, a salty mess of mince on pasta.my kids love Spag Bol but this was next level. The cake was Louise Slice, I dont think Louise Slice has been eaten by anyone under the age of 50 for at least 100 years.

anyhow, they thought they would ask for some snacks. Turns out EK dont carry snacks, only pretzels and Custard Cream biscuits. A far cry from the SQ 'Delectables Menu'. Oh well, they thought they would wait for the afternoon tea. A sandwich a muffin, we thought. The kids menu Sandwich was a Club sandwich style of Cucumber on one slice with frilly lettuce on the other with tomato relish. How many kids would eat this? The cake was actually another slice of Louise Slice.. That was it, that's all they got. They left a 9 hour flight hungry and very upset. It made for a very tough 1.5hrs moving through Bali Airport.. Oh, my special meal was the same sandwich and cake as the kids special meals.. Kids Own menu? Yeah right..!

And what happened to passing through the cabin with waters and juices? It never happened, not once. There was 1 bar service with dinner and a juice, tea coffee service with light meal. Totally and utterly rubbish, they didn't even responded to the call buttons when we wanted for something. I had to goto the galley to get the baby something to eat, they forgot about her and all they had anyway was mousaka and pureed prunes.....

Terrible service.. the family are not looking forward to the return....
sounds like economy?
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Old Jun 10, 19, 1:24 am
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Not my experience in EK economy, though my kids were slightly older. We swapped one of the meals for fruit, the other meal was fairly decent each time (for economy standards), we had regular service, the attendants doted on my youngest and couldn't help enough. The only annoyance was a pilot who was a bit too trigger happy on the seatbelt sign in turbulence and an attendant who seemed to need the kids to be repositioned to demonstrate seatbelt compliance each time. Think we had >10 seatbelt disturbances in about 3 hours.

Hoping you had a better return, OP, because this really doesn't tally with my experience of how good EK can be with kids as passengers.
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Old Jun 11, 19, 7:07 pm
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Originally Posted by m3red View Post


sounds like economy?

Yes, economy. There is Economy and there is EK Economy. I've been fortunate enough to fly many airlines, many miles and in many cabins. In my experience, the soft product this flight rated somewhere near to KLM, nowhere near where EK used to be.
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Old Jun 12, 19, 1:06 am
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A different story being told here on the Etihad forum where someone compares the two (also travelling with kids). Hopefully the OP's tale is isolated.

Etihad Y vs Emirates Y comparison (child-focused)
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