Umphafa Lounge, Durban Airport

Old Nov 27, 18, 6:09 am
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Umphafa Lounge, Durban Airport





Flew back from Durban on Emirates on Sunday. This is the state of some of the chairs on the upper level, disgraceful eh? The lower level was busy but looked acceptable. I think Emirates should be made aware of this but one would think that perhaps their staff would be checking it every now and then.

Last edited by Shingi; Nov 27, 18 at 10:27 am Reason: Typo
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Old Nov 27, 18, 6:28 am
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Originally Posted by Shingi View Post

Flew back from Durban on Emirates on Sunday. This is the state of some of the chairs on the upper level, disgraceful eh? The lower level was busy but looked acceptable. I think Emirates should be aware of this but one would think that perhaps their staff would be checking it every now and then.
I suggest you tweet these photos to them (publically) and submit feedback via their website. In my experience the station manager is also at the gate for boarding (at least ex CPT) so you could also address it then

Last edited by skywardhunter; Nov 27, 18 at 6:50 am
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Old Nov 27, 18, 6:33 am
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I don’t Tweet/Facebook etc., but I have just sent an email to customer services. I didn’t think to mention it at the gate. In any case the boarding was a bit chaotic.

Last edited by Shingi; Nov 27, 18 at 6:43 am
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Old Nov 27, 18, 6:35 am
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Ah, I sent my email to [email protected] and it has come back as undeliverable even though I found that address on the Emirates website. Not terribly computer literate if anyone could make a simple suggestion please.
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Old Nov 27, 18, 6:51 am
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Originally Posted by Shingi View Post
Ah, I sent my email to [email protected] and it has come back as undeliverable even though I found that address on the Emirates website. Not terribly computer literate if anyone could make a simple suggestion please.
https://www.emirates.com/english/help/complaint.aspx
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Old Nov 27, 18, 6:59 am
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I have just done it on the feedback form although there was no facility to upload pics. I did tell them however that they could see them on here.
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Old Dec 1, 18, 8:10 am
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I was there in September and I asked to take photos for a review and was told please don't take of the furniture we are in the process of renovating them
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Old Dec 1, 18, 9:53 am
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I am from Durban and regularly use this lounge

I too agree it's s very poor. You should tweet the king shaka airport account too.

The problem is there only 1-3 international flights a day from Durban so there is not much motivation for them to improve it untill there is more flights

The lounge also gets very cramped but i guess better than sitting on the floor outside
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Old Dec 1, 18, 2:04 pm
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Is this the same lounge as BA are using?

If so, I'm surprised it's not caused the BA share price to drop!
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Old Dec 1, 18, 2:48 pm
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BA use the Slow Lounge which is very nice. There is simply no comparison.

Last edited by Shingi; Dec 1, 18 at 4:34 pm Reason: Typo
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Old Dec 1, 18, 4:06 pm
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Originally Posted by Shingi View Post
BA have the Slow Lounge which is very nice. There is simply no comparison.
Didn't know DUR has an international SLOW lounge?
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Old Dec 1, 18, 4:32 pm
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We’ve used it on many occasions when flying Club DUR/JNB/LHR on BA
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Old Dec 2, 18, 12:02 am
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Originally Posted by Shingi View Post
We’ve used it on many occasions when flying Club DUR/JNB/LHR on BA
DUR/JNB is a domestic leg.
I believe there is no international SLOW lounge in DUR
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Old Dec 2, 18, 3:23 am
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Ah, yes, I forgot BA have a "domestic" operation in SA. I was referring to the direct DUR-LHR flights on BA.
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Old Dec 2, 18, 5:59 am
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I received a fairly long, personal email from Emirates apologising and stating that the matter is being looked into although they have no jurisdiction over the facilities as they are managed by a third party. Their intention is to open dedicated lounges across the network.
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