Emirates A380 - SYD-BKK - biz seat, no power. Compensation?
Aug 1, 2018, 3:44 am
#1
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2003
Location: Greener Pastures
Posts: 10,515
Emirates A380 - SYD-BKK - biz seat, no power. Compensation?
Debating whether I should ask for compensation & if so - what kind?
$4k AUD biz class ticket for SYD-BKK-SYD for work. Power port & USB doesn’t work.
Engineer reset before taking off, no luck.
No empty seats to move to. Have to do work on this flight & only 35% phone battery & 1:15 on the laptop.
About to take off - so posting from the seat. If they can’t fix - any thought on whether I should ask for compensation & if so, what kind? 3rd Emirates biz fligh this year, first problem. QF ticketed & coded, crediting to AA if that makes a difference?
$4k AUD biz class ticket for SYD-BKK-SYD for work. Power port & USB doesn’t work.
Engineer reset before taking off, no luck.
No empty seats to move to. Have to do work on this flight & only 35% phone battery & 1:15 on the laptop.
About to take off - so posting from the seat. If they can’t fix - any thought on whether I should ask for compensation & if so, what kind? 3rd Emirates biz fligh this year, first problem. QF ticketed & coded, crediting to AA if that makes a difference?
Aug 1, 2018, 4:16 am
#2
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Unlikely to get much compo, especially as it's a QF ticket and not credited to EK theydtheydtonly offer Skywards miles. You can ask crew to plug in the phone and/or laptop in the pursers office if A380 or galley if 77W
In-seat power is one of the most important things to me so I understand the frustration. About 1 in 10 flights, if not more, I have such an issue.
You could also see how your seat neighbour is personality and mood wise and maybe use their port and run the cable over the top of the seat. In Y I use my neighbours power of mine isn't working
In-seat power is one of the most important things to me so I understand the frustration. About 1 in 10 flights, if not more, I have such an issue.
You could also see how your seat neighbour is personality and mood wise and maybe use their port and run the cable over the top of the seat. In Y I use my neighbours power of mine isn't working
Aug 1, 2018, 5:10 am
#5
Join Date: Dec 2007
Location: Warks.England
Programs: Thai Silver,Skywards Silver,Gulf Silver, Interconti Prority Platinum, FR Priority Q!
Posts: 697
You might get 15000 miles.
The Purser made a note of a similar problem with my seat in F DXB/BKK and 3 days later I received an unexpected email apology and a credit of 30000 miles
SS
The Purser made a note of a similar problem with my seat in F DXB/BKK and 3 days later I received an unexpected email apology and a credit of 30000 miles
SS
Aug 1, 2018, 12:52 pm
#6
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2003
Location: Greener Pastures
Posts: 10,515
Thanks for the insights! Just landed in BKK. The flight attendant was able to charge my phone & laptop in the first class cabin in an empty seat (but didn’t let me sit there).
All’s good - I’m flying back next week & booked in the same seat - but may switch it up as it may be the same physical plane, but who knows.
I may join Skywards and see about some miles or something, but probably not. It wasn’t the end of the world - but still quite frustrating.
All’s good - I’m flying back next week & booked in the same seat - but may switch it up as it may be the same physical plane, but who knows.
I may join Skywards and see about some miles or something, but probably not. It wasn’t the end of the world - but still quite frustrating.
Aug 2, 2018, 11:39 am
#7
Join Date: Jul 2013
Posts: 11
If you are Skywards member, you will get a miles compensation.
I just had the same happening to me in Business from Dubai to Bangkok, complained and got 40k miles into my account.
But then again, it wasn't only the socket power gone. I had no screen either, the whole chair was dead. And nowhere to move, flight full.
I just had the same happening to me in Business from Dubai to Bangkok, complained and got 40k miles into my account.
But then again, it wasn't only the socket power gone. I had no screen either, the whole chair was dead. And nowhere to move, flight full.
Aug 4, 2018, 11:03 pm
#8
Join Date: Aug 2011
Location: DXB
Posts: 5
Debating whether I should ask for compensation & if so - what kind?
$4k AUD biz class ticket for SYD-BKK-SYD for work. Power port & USB doesn’t work.
Engineer reset before taking off, no luck.
No empty seats to move to. Have to do work on this flight & only 35% phone battery & 1:15 on the laptop.
About to take off - so posting from the seat. If they can’t fix - any thought on whether I should ask for compensation & if so, what kind? 3rd Emirates biz fligh this year, first problem. QF ticketed & coded, crediting to AA if that makes a difference?
$4k AUD biz class ticket for SYD-BKK-SYD for work. Power port & USB doesn’t work.
Engineer reset before taking off, no luck.
No empty seats to move to. Have to do work on this flight & only 35% phone battery & 1:15 on the laptop.
About to take off - so posting from the seat. If they can’t fix - any thought on whether I should ask for compensation & if so, what kind? 3rd Emirates biz fligh this year, first problem. QF ticketed & coded, crediting to AA if that makes a difference?
Aug 5, 2018, 3:27 am
#9
Join Date: Mar 2007
Programs: QFF Gold, Flying Blue, Enrich
Posts: 5,366
