Personal greetings
May 16, 2018, 4:47 am
#31
Join Date: Oct 2015
Location: Cape Town
Programs: BA Exec Gold , Qatar Priviledge Club Plat
Posts: 1,584
May 16, 2018, 5:02 am
#32
Join Date: Sep 2014
Location: UK
Programs: Etihad Gold, Qatar Gold, flying Blue, Falcon, Lufthansa, Eva
Posts: 1,428
Indeed no shame - the only criteria is that you are not depriving others of their meal.
Even in economy recently on Thai Smile I was able to have two meals and whilst I would not use the word fantastic to describe them very welcome they were.
Even in economy recently on Thai Smile I was able to have two meals and whilst I would not use the word fantastic to describe them very welcome they were.
May 16, 2018, 5:31 am
#34
Join Date: Jun 2011
Location: Denmark
Programs: Skywards, Silver
Posts: 54
I usually get dessert from F, and if I ask for one whisky they will get me three.
The only odd thing is the seat thing that others mentioned above. I was actually stopped once halfway down the aisle, because they insisted on escorting me to my seat. I am surprised they did not hold my hand and tie the belt for me xD
The only odd thing is the seat thing that others mentioned above. I was actually stopped once halfway down the aisle, because they insisted on escorting me to my seat. I am surprised they did not hold my hand and tie the belt for me xD
May 16, 2018, 8:04 pm
#35
Join Date: Jul 2017
Location: AU
Programs: EK platinum, ET, SAS
Posts: 542
+1
Usually, they don't know how to pronounce my name ...
This is standard procedure for F, and there is nothing to be embarassed as a maximum of 7 pax (one row) will see you during this uncomfortable moment.
It is always the same story : some complain that this is not necessary, and others will complain if this "service" is taken out.
Usually, they don't know how to pronounce my name ...
This is standard procedure for F, and there is nothing to be embarassed as a maximum of 7 pax (one row) will see you during this uncomfortable moment.
It is always the same story : some complain that this is not necessary, and others will complain if this "service" is taken out.
May 16, 2018, 8:06 pm
#36
Join Date: Jul 2017
Location: AU
Programs: EK platinum, ET, SAS
Posts: 542
Excellent idea. I wouldn't want you to think that I don't appreciate that they have a job to do. I'm not put out. The word I used was embarrassed.
May 17, 2018, 2:28 am
#37
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
I usually just get a Mr "firstname" and they don't even bother trying the last name (not that it's a super hard one)
May 17, 2018, 3:11 am
#38
FlyerTalk Evangelist
Join Date: May 2012
Location: Sydney Australia
Programs: No programs & No Points!!!
Posts: 14,222
I was traveling in Business out of Manchester and noticed the cabin manager going down the cabin with the personal greetings welcoming a couple of nearby passengers but I could not help feeling that as a first time customer they could not care about me. On some airlines all passengers in business are given a personal welcome which can be tailored for the frequent and non frequent travelers. Some EK should consider this
May 17, 2018, 3:45 am
#39
Join Date: Sep 2014
Location: UK
Programs: Etihad Gold, Qatar Gold, flying Blue, Falcon, Lufthansa, Eva
Posts: 1,428
May 17, 2018, 4:18 am
#40
Join Date: Aug 2013
Location: DXB
Programs: EK, AA, DL, UA, SPG, HGP, Amex
Posts: 1,207
So if no crew welcomed you at all on that recent flight, I don't think they followed procedure.
May 17, 2018, 5:19 am
#41
Join Date: Sep 2014
Location: UK
Programs: Etihad Gold, Qatar Gold, flying Blue, Falcon, Lufthansa, Eva
Posts: 1,428
I believe the SOP is that the cabin crew looking after you is supposed to introduce himself (to your seat pair at least, if not individually), ask if you need help with your seat/IFE, etc. (a smart one would check your status and skip the Seat/IFE bit if you're a regular).
So if no crew welcomed you at all on that recent flight, I don't think they followed procedure.
So if no crew welcomed you at all on that recent flight, I don't think they followed procedure.
Now I know this is about perceptions and I would like to stress that overall the service on all my 4 legs was excellent so lets not get it out of proportion
Aug 17, 2018, 2:40 pm
#42
Join Date: Sep 2002
Programs: Marriott Ambassador elite & lifetime Titanium, Hyatt Globalist, Emirates Plat, Flying Blue Plat
Posts: 236
Has the policy/procedure changed? I have noticed that, in the last 4-6 months, I get much less frequently the personal greeting than before, about 50% of the times at most.
Before, I would say about 80% of the times.
Before, I would say about 80% of the times.
Aug 17, 2018, 7:34 pm
#43
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
In J I recently got a note from the purser to say I was asleep and she had stopped by and if I needed anything to let the team know which was new to me and I thought was a very nice touch (It had my name handwritten and her name signed by hand as well).
Aug 17, 2018, 11:30 pm
#44
Join Date: Aug 2017
Posts: 844
