Gold extended when I didn't want it to be. Can anyone advise?
Apr 5, 2018, 2:19 am
#16
Ambassador, Emirates
Join Date: Mar 2006
Location: LGW / AMS / CPT
Programs: SA KL BA EK
Posts: 4,272
That is certainly how I (and I think most of the 'regulars' here) understand it to work. But on the other hand EK have changed the rules around op ups every now and then and (as these rules are not published) we don't get told about these changes.
Apr 5, 2018, 2:36 am
#17
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Either way, I still get a handful of free upgrades every year, and as there is no such published benefit I still see it as a bonus. The fact that I might get 4 instead of 6 might be annoying but honestly can't blame EK for changing something they've never promised you.
Apr 5, 2018, 2:45 am
#18
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,613
Indeed, the Plat above all, then fare types sub-divided by status is the common accepted method discussed on here, however having been part of the discussion that formed that collective opinion on here I'd like to point out that it is all based on hearsay and there has been zero official confirmation of procedure or policy, and as you say, it may have changed again.
Apr 5, 2018, 2:45 am
#19
Join Date: Aug 2017
Posts: 844
Indeed, the Plat above all, then fare types sub-divided by status is the common accepted method discussed on here, however having been part of the discussion that formed that collective opinion on here I'd like to point out that it is all based on hearsay and there has been zero official confirmation of procedure or policy, and as you say, it may have changed again.
Either way, I still get a handful of free upgrades every year, and as there is no such published benefit I still see it as a bonus. The fact that I might get 4 instead of 6 might be annoying but honestly can't blame EK for changing something they've never promised you.
Either way, I still get a handful of free upgrades every year, and as there is no such published benefit I still see it as a bonus. The fact that I might get 4 instead of 6 might be annoying but honestly can't blame EK for changing something they've never promised you.
This was about 6 weeks ago.And a busy station.
Me too I've travelled ..fairy recently on lowest Y fares and as gold have been upped to J when the Y was full.Never order the SPML !
Apr 5, 2018, 2:58 am
#20
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
I questioned this guy so as carefully to get the info out of him.He was plain about it ...we give preference to status plat,gold,silver for the op ups,fare basis has nothing to do with it...khalas.
This was about 6 weeks ago.And a busy station.
Me too I've travelled ..fairy recently on lowest Y fares and as gold have been upped to J when the Y was full.Never order the SPML !
This was about 6 weeks ago.And a busy station.
Me too I've travelled ..fairy recently on lowest Y fares and as gold have been upped to J when the Y was full.Never order the SPML !
DYKWIA makes a good point, there was a screenshot confirming op-up order. It is computer-generated, not sure how much they'd know at the station, I've certainly not been upgraded when I've been on oversold flights, even ex India where there are supposedly fewer status pax and 10+ op-ups were handed out.
Apr 5, 2018, 3:45 am
#21
Join Date: Aug 2017
Posts: 844
Oh yeah I've learnt the SPML lesson!
DYKWIA makes a good point, there was a screenshot confirming op-up order. It is computer-generated, not sure how much they'd know at the station, I've certainly not been upgraded when I've been on oversold flights, even ex India where there are supposedly fewer status pax and 10+ op-ups were handed out.
DYKWIA makes a good point, there was a screenshot confirming op-up order. It is computer-generated, not sure how much they'd know at the station, I've certainly not been upgraded when I've been on oversold flights, even ex India where there are supposedly fewer status pax and 10+ op-ups were handed out.
I 'll try to look into the screenshot op up order.
I fly EK regularly so I get to be familiar with a few of the check in staff.
Apr 5, 2018, 5:58 am
#22
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,613
https://www.flyertalk.com/forum/28645272-post114.html
I wonder if SimpleDXB ever apologised...
Apr 5, 2018, 1:36 pm
#23
Join Date: Jan 2010
Posts: 9,307
And prior to that, when it had gone from status to fare type (without the Platinum exception) it was widely discussed and several EK staff confirmed it. I know when I talked to them about it they weren't very impressed and felt there would be a lot of complaints.
Apr 5, 2018, 2:35 pm
#24
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 4,098
Two weird things:
1) If OP ran into this problem a year ago, why did they get so close to the cutoff AND book a long Emirates flight the day after the qualification period?
2) If OP is booking flex fares, how is he missing out on revenue upgrades?
1) If OP ran into this problem a year ago, why did they get so close to the cutoff AND book a long Emirates flight the day after the qualification period?
2) If OP is booking flex fares, how is he missing out on revenue upgrades?
Apr 6, 2018, 2:29 am
#25
Join Date: May 2013
Posts: 6,349
Indeed.....a lot if these systems are just not built for people trying to play on the margins.
And for everyone who complains that the airline did do what the OP says, you will get someone else complaining that they didn't.
I'd say its a case of suck it up and move on.
And for everyone who complains that the airline did do what the OP says, you will get someone else complaining that they didn't.
I'd say its a case of suck it up and move on.
Apr 6, 2018, 12:07 pm
#26
Original Poster
Join Date: Oct 2016
Programs: Skywards (Gold), Star Alliance (Gold), Turkish Airlines (Elite +)
Posts: 68
Of course there are cases where customers falling less than 100 miles short would appreciate what they have done, but I deliberately booked flights landing home on 1st April when I could have landed 31st March because I wanted to have my status review date reset to April.
They should treat cases individually. I don't think I'm asking too much.
Anyway my platinum Turkish card is about to get some usage over the next few months.
Apr 6, 2018, 1:44 pm
#27
Join Date: Aug 2017
Posts: 844
But if the skywards member asks for their account to be treated according to their published rules it should be done quickly and without stress for them.
Of course there are cases where customers falling less than 100 miles short would appreciate what they have done, but I deliberately booked flights landing home on 1st April when I could have landed 31st March because I wanted to have my status review date reset to April.
They should treat cases individually. I don't think I'm asking too much.
Anyway my platinum Turkish card is about to get some usage over the next few months.
Of course there are cases where customers falling less than 100 miles short would appreciate what they have done, but I deliberately booked flights landing home on 1st April when I could have landed 31st March because I wanted to have my status review date reset to April.
They should treat cases individually. I don't think I'm asking too much.
Anyway my platinum Turkish card is about to get some usage over the next few months.
With 20 million members , skywards can not treat cases individually !
Apr 6, 2018, 2:40 pm
#28
Join Date: May 2013
Posts: 6,349
But if the skywards member asks for their account to be treated according to their published rules it should be done quickly and without stress for them.
Of course there are cases where customers falling less than 100 miles short would appreciate what they have done, but I deliberately booked flights landing home on 1st April when I could have landed 31st March because I wanted to have my status review date reset to April.
They should treat cases individually. I don't think I'm asking too much.
Anyway my platinum Turkish card is about to get some usage over the next few months.
Of course there are cases where customers falling less than 100 miles short would appreciate what they have done, but I deliberately booked flights landing home on 1st April when I could have landed 31st March because I wanted to have my status review date reset to April.
They should treat cases individually. I don't think I'm asking too much.
Anyway my platinum Turkish card is about to get some usage over the next few months.
Good luck on Turkish. I'm sure Emirates are panicking and Sheikh Ahmed has been advised, I hope there won't be a financial meltdown before my reservation on Tuesday.
Apr 7, 2018, 4:01 pm
#29
Join Date: Nov 2013
Posts: 5,454
Here's the post by @eternaltransit
https://www.flyertalk.com/forum/28645272-post114.html
I wonder if SimpleDXB ever apologised...
https://www.flyertalk.com/forum/28645272-post114.html
I wonder if SimpleDXB ever apologised...
As far as I’ve bothered to enquire, that’s still the system.
Apr 10, 2018, 2:13 am
#30
Original Poster
Join Date: Oct 2016
Programs: Skywards (Gold), Star Alliance (Gold), Turkish Airlines (Elite +)
Posts: 68
Well there are thousands of Skywards members who have queries to sort out, but I agree we should all stand back whilst they attend to you. I realise 1st April was a long time ago and honestly they should have had it cleared up by now.
Good luck on Turkish. I'm sure Emirates are panicking and Sheikh Ahmed has been advised, I hope there won't be a financial meltdown before my reservation on Tuesday.
Good luck on Turkish. I'm sure Emirates are panicking and Sheikh Ahmed has been advised, I hope there won't be a financial meltdown before my reservation on Tuesday.
They have sorted it now. Renewal date set to April. Thanks everyone who waited in queue behind me which I hadn't even realised I had asked for.
Also they didn't mention going bust in my email so you should be safe to fly today.
I've never had any problems with Turkish personally. The inflight entertainment isn't as good, but I find the inflight food and the lounge in Istanbul are vastly superior.
Last edited by Alisonnoonan; Apr 10, 2018 at 2:20 am