UK flight cancellations
Mar 1, 2018, 5:55 am
#1
Original Poster
Join Date: Jan 2013
Programs: EK Gold, BAEC Silver
Posts: 17
UK flight cancellations
Just wanted to recount my experience with the Emirates customer services team earlier today.
I am booked to travel LHR-DXB-BKK on Friday 3 March on EK32 & EK372.
A couple of hours ago, I received a sms advising me that my flight had been cancelled and that the cs team are in the process of re-booking my flight. I contacted them via the web chat app' some 10 minutes after receipt of the sms to find that they had already wait-listed me on EK004 some 80 minutes after my planned departure from LHR. They also apologised for the cancellation even though the awaful weather we re experiencing here in London is of course, wholly outside of their control!
very impressed with the service so far especially as I am just a lowly gold!!!
I am booked to travel LHR-DXB-BKK on Friday 3 March on EK32 & EK372.
A couple of hours ago, I received a sms advising me that my flight had been cancelled and that the cs team are in the process of re-booking my flight. I contacted them via the web chat app' some 10 minutes after receipt of the sms to find that they had already wait-listed me on EK004 some 80 minutes after my planned departure from LHR. They also apologised for the cancellation even though the awaful weather we re experiencing here in London is of course, wholly outside of their control!
very impressed with the service so far especially as I am just a lowly gold!!!
Mar 1, 2018, 9:40 am
#3
Join Date: Nov 2005
Posts: 115
Been absolutely chaotic in Glasgow by all accounts - yesterday's inbound EK27 managed to land about 2 hours late, the outbound EK28 was delayed until today and still hasn't left, the inbound EK25 diverted to Prestwick, today's inbound EK27 also diverted to PIK and today's EK25 and 26 cancelled.
Mar 1, 2018, 9:47 am
#4
Join Date: Nov 2011
Programs: Skywards
Posts: 558
Been absolutely chaotic in Glasgow by all accounts - yesterday's inbound EK27 managed to land about 2 hours late, the outbound EK28 was delayed until today and still hasn't left, the inbound EK25 diverted to Prestwick, today's inbound EK27 also diverted to PIK and today's EK25 and 26 cancelled.
Been following events for Glasgow and it seems theres 2 EK planes at PIK and one at GLA currently, with the main airport being closed until tomorrow.
Dublin also affected with cancellations and main terminal shut until Saturday
Mar 1, 2018, 9:48 am
#5
Join Date: Nov 2005
Posts: 115
Can see this having a knock on effect well into next week.
EDIT: EK have just announced cancellations for tomorrow's EK27/28 and 25/26 as well.
Mar 1, 2018, 11:47 am
#7
Join Date: Jan 2010
Posts: 9,304
Mar 1, 2018, 12:01 pm
#8
Join Date: Nov 2005
Posts: 115
Things seem to be slightly better on the east coast, the Etihad got out today, albeit a few hours late. I'm not flying until next weekend from GLA so hopefully should be fine by then.
Mar 1, 2018, 9:22 pm
#11
Join Date: Jun 2001
Location: London, UK
Posts: 1,095
When I've experienced a delayed flight out of London with EK I've been similarly impressed - a text, a phone call advising me of rescheduled departure time, onward connection rebooked. Other airlines could learn from this.
Mar 1, 2018, 10:16 pm
#12
Moderator, Emirates
Join Date: Oct 2012
Location: Where My Heart Is
Programs: BAEC Silver, FB Platinum, KQ Asante Gold, Shebamiles Blue, Emirates Blue
Posts: 3,385
Mar 1, 2018, 11:49 pm
#14
Join Date: Jan 2010
Posts: 9,304
I'm more concerned about getting to the airport. Car hasn't been out the garage since Wednesday morning and at the moment I couldn't even open the garage door without shifting a lot of it.
Mar 2, 2018, 3:31 am
#15
Join Date: Mar 2018
Location: Falkirk, UK
Posts: 3
First time poster here but long time lurker. I'm booked to fly on EK28 from GLA tomorrow (3rd March) and I've been nervously keeping a close eye on the situation since EK were offering to rebook any flights between 28th Feb and 3rd Mar. I really didn't want to have to rebook because it would throw out my ownward travel so I've stuck it out.
It looks like the airport has reopened and according to the departures page EK are operating 3 flights today, at 13:00, 13:05 and 16:00 which should help clear some of the backlog. I've completed OLCI and the chauffeur drive company have confirmed pick up (albeit from a main road rather than get stuck in the snow trying to get to my door). I'll likely spend the next 24 hours glued to the BBC Weather website but so far so good.
It looks like the airport has reopened and according to the departures page EK are operating 3 flights today, at 13:00, 13:05 and 16:00 which should help clear some of the backlog. I've completed OLCI and the chauffeur drive company have confirmed pick up (albeit from a main road rather than get stuck in the snow trying to get to my door). I'll likely spend the next 24 hours glued to the BBC Weather website but so far so good.
