Delayed flight
Oct 19, 2017, 5:48 am
#16
Join Date: Nov 2013
Posts: 5,454
So, not so much blacklist, but if you complain about every little thing that isn't even a thing (e.g. complaining the lounge didn't tell you about boarding so you left early and had to stand with Y pax - the reason the lounge said it wasn't boarding was because they knew it was slightly delayed with cleaning: yes, this was a real complaint) - then EK will know the proper amount of respect and handling to give it.
Oct 19, 2017, 6:05 am
#17
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Anyone who makes a complaint - no matter how frivolous - gets details added to their pax special profile.
So, not so much blacklist, but if you complain about every little thing that isn't even a thing (e.g. complaining the lounge didn't tell you about boarding so you left early and had to stand with Y pax - the reason the lounge said it wasn't boarding was because they knew it was slightly delayed with cleaning: yes, this was a real complaint) - then EK will know the proper amount of respect and handling to give it.
So, not so much blacklist, but if you complain about every little thing that isn't even a thing (e.g. complaining the lounge didn't tell you about boarding so you left early and had to stand with Y pax - the reason the lounge said it wasn't boarding was because they knew it was slightly delayed with cleaning: yes, this was a real complaint) - then EK will know the proper amount of respect and handling to give it.
Oct 19, 2017, 9:07 am
#18
Join Date: Nov 2013
Posts: 5,454
I chit-chat about a lot of frivolous stuff with the EK Twitter team, is that all being added? My profile would be super long. Yesterday I had a discussion with them about how VFS for Dubai Visas wasn't accepting my Visa credit card, while on Tuesday I discussed a bug in the Android app with them...
Oct 19, 2017, 9:14 am
#19
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Well I queried something on my reservation last week so they should have it. I'd love to know how well they link/track social media accounts. I'm sure they don't use twitter's own interface and have it integrated somehow.
Oct 23, 2017, 10:37 pm
#20
Original Poster
Join Date: May 2017
Programs: Skywards Silver
Posts: 34
Quick update,
I wrote an email, not really going off on a rant but more pointing out where I think things could have been handled differently, and making light of the fact that I missed out on Eggs Royale for breakfast as I had to switch flights from 007 to 001.
Got a nice response yesterday explaining the delay and awarding me 40,000 miles for the inconvenience.
I wrote an email, not really going off on a rant but more pointing out where I think things could have been handled differently, and making light of the fact that I missed out on Eggs Royale for breakfast as I had to switch flights from 007 to 001.
Got a nice response yesterday explaining the delay and awarding me 40,000 miles for the inconvenience.
Oct 24, 2017, 12:21 am
#21
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,597
Quick update,
I wrote an email, not really going off on a rant but more pointing out where I think things could have been handled differently, and making light of the fact that I missed out on Eggs Royale for breakfast as I had to switch flights from 007 to 001.
Got a nice response yesterday explaining the delay and awarding me 40,000 miles for the inconvenience.
I wrote an email, not really going off on a rant but more pointing out where I think things could have been handled differently, and making light of the fact that I missed out on Eggs Royale for breakfast as I had to switch flights from 007 to 001.
Got a nice response yesterday explaining the delay and awarding me 40,000 miles for the inconvenience.
Nov 5, 2017, 9:18 am
#22
Join Date: Sep 2008
Location: ANR, BELGIUM
Programs: DIAMANTAIRE EXTRAORDINAIRE
Posts: 453
Technically EC261 does apply to EK ,
though it would be an uphill to have it inforced.
https://ec.europa.eu/transport/sites...nt_form_en.pdf
1
"Regulation 261/2004 applies to all flights oper
ated by any airline from any EU airport and
flights to an EU airport operated by any EU airline"
though it would be an uphill to have it inforced.
https://ec.europa.eu/transport/sites...nt_form_en.pdf
1
"Regulation 261/2004 applies to all flights oper
ated by any airline from any EU airport and
flights to an EU airport operated by any EU airline"
Nov 5, 2017, 11:06 am
#23
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Technically EC261 does apply to EK ,
though it would be an uphill to have it inforced.
https://ec.europa.eu/transport/sites...nt_form_en.pdf
1
"Regulation 261/2004 applies to all flights oper
ated by any airline from any EU airport and
flights to an EU airport operated by any EU airline"
though it would be an uphill to have it inforced.
https://ec.europa.eu/transport/sites...nt_form_en.pdf
1
"Regulation 261/2004 applies to all flights oper
ated by any airline from any EU airport and
flights to an EU airport operated by any EU airline"
??? This is known fact and not disputed, even by EK. Specific interpretation regarding connections sometimes is
Nov 8, 2017, 1:55 pm
#24
Join Date: Sep 2008
Location: ANR, BELGIUM
Programs: DIAMANTAIRE EXTRAORDINAIRE
Posts: 453
@skywardhunter, the link I have attached. On the second page there is a form which clearly mentions "connecting airport", connections or not. For EC261 the most important aspect is time of arrival at destination , whether there was idb etc .
Nov 8, 2017, 2:07 pm
#25
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
@skywardhunter, the link I have attached. On the second page there is a form which clearly mentions "connecting airport", connections or not. For EC261 the most important aspect is time of arrival at destination , whether there was idb etc .
More importantly how is any of this relevant in a thread about a delay in Asia, on a middle eastern airline? the fact the final destination is in the EU is irrelevant insofar that EC261 doesn't apply for inbound flights on non-EU carriers.
Nov 8, 2017, 2:58 pm
#26
Join Date: Nov 2013
Posts: 5,454
EK disputes the connecting interpretation, I think there's still ongoing litigation.
More importantly how is any of this relevant in a thread about a delay in Asia, on a middle eastern airline? the fact the final destination is in the EU is irrelevant insofar that EC261 doesn't apply for inbound flights on non-EU carriers.
More importantly how is any of this relevant in a thread about a delay in Asia, on a middle eastern airline? the fact the final destination is in the EU is irrelevant insofar that EC261 doesn't apply for inbound flights on non-EU carriers.
As you say though, doesn't apply in this situation of course, given it was on CRK-DXB.
Nov 9, 2017, 3:54 pm
#27
Join Date: Sep 2008
Location: ANR, BELGIUM
Programs: DIAMANTAIRE EXTRAORDINAIRE
Posts: 453
EK disputes the connecting interpretation, I think there's still ongoing litigation.
More importantly how is any of this relevant in a thread about a delay in Asia, on a middle eastern airline? the fact the final destination is in the EU is irrelevant insofar that EC261 doesn't apply for inbound flights on non-EU carriers.
More importantly how is any of this relevant in a thread about a delay in Asia, on a middle eastern airline? the fact the final destination is in the EU is irrelevant insofar that EC261 doesn't apply for inbound flights on non-EU carriers.
Nov 9, 2017, 3:55 pm
#28
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Nov 13, 2017, 4:34 pm
#30
Join Date: Jun 2013
Location: Dubai
Programs: Emirates Platinum
Posts: 372
That said, I did tweet in frustration in SIN, and perhaps they worked out my name from that. Another passenger on an identical itinerary got no miles.
