Emirates and EC261 compensation
Sep 9, 2017, 1:00 am
#16
Join Date: Jan 2010
Posts: 9,304
The bottom feeders do provide one worthwhile reality check. Because they only get paid when they win, they don't waste time on claims they can't win.
If they won't take your claim and fully pursue it, that is a good barometer to use in determining whether it is worth your own time.
If they won't take your claim and fully pursue it, that is a good barometer to use in determining whether it is worth your own time.
Apr 8, 2018, 3:29 am
#17
Join Date: Jan 2007
Location: Home Counties, UK
Programs: BA Silver
Posts: 539
Supreme Court ruling re compensation
Hello,
I have just been reading about Emirates being refused permission to appeal against a ruling on missed connections and realise that my two Grandsons from South Africa should qualify for this. Last July their return flight out from LHR was delayed resulting in them missing their onward connection to Durban. They were 14 and 16 but both travelling as unaccompanied minors due to the younger ones age. To our amazement (not to mention the awaiting Mother's distress in Such Africa and to some extent their own) both boys were transported to a hotel in Dubai and left there with food vouchers and instructions that they would be picked up the next day. None of us were entirely happy that they'd been left on their own but they were sensible lads. It does make you think what would have happened if they'd been 9 and 10 though! They both ended up taking the next days flight to Durban arriving 24 hours late. Their whole trip was paid for by us but I am assuming any claim for compensation will need to be taken up by Mum in South Africa? Would that be correct and if, so any idea were to start please?
Many thanks
I have just been reading about Emirates being refused permission to appeal against a ruling on missed connections and realise that my two Grandsons from South Africa should qualify for this. Last July their return flight out from LHR was delayed resulting in them missing their onward connection to Durban. They were 14 and 16 but both travelling as unaccompanied minors due to the younger ones age. To our amazement (not to mention the awaiting Mother's distress in Such Africa and to some extent their own) both boys were transported to a hotel in Dubai and left there with food vouchers and instructions that they would be picked up the next day. None of us were entirely happy that they'd been left on their own but they were sensible lads. It does make you think what would have happened if they'd been 9 and 10 though! They both ended up taking the next days flight to Durban arriving 24 hours late. Their whole trip was paid for by us but I am assuming any claim for compensation will need to be taken up by Mum in South Africa? Would that be correct and if, so any idea were to start please?
Many thanks
Apr 8, 2018, 4:06 am
#19
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,600
See this link for official Emirates policy :-
https://cdn.ek.aero/downloads/ek/pdf...otice-2018.pdf
"You can contact directly our customer relation department through our web site www.emirates.com/feedback to make a claim. Alternatively through email to: [email protected]"
https://cdn.ek.aero/downloads/ek/pdf...otice-2018.pdf
"You can contact directly our customer relation department through our web site www.emirates.com/feedback to make a claim. Alternatively through email to: [email protected]"
Apr 8, 2018, 8:19 am
#21
Join Date: Oct 2015
Location: Cape Town
Programs: BA Exec Gold , Qatar Priviledge Club Plat
Posts: 1,584
Hello,
I have just been reading about Emirates being refused permission to appeal against a ruling on missed connections and realise that my two Grandsons from South Africa should qualify for this. Last July their return flight out from LHR was delayed resulting in them missing their onward connection to Durban. They were 14 and 16 but both travelling as unaccompanied minors due to the younger ones age. To our amazement (not to mention the awaiting Mother's distress in Such Africa and to some extent their own) both boys were transported to a hotel in Dubai and left there with food vouchers and instructions that they would be picked up the next day. None of us were entirely happy that they'd been left on their own but they were sensible lads. It does make you think what would have happened if they'd been 9 and 10 though! They both ended up taking the next days flight to Durban arriving 24 hours late. Their whole trip was paid for by us but I am assuming any claim for compensation will need to be taken up by Mum in South Africa? Would that be correct and if, so any idea were to start please?
Many thanks
I have just been reading about Emirates being refused permission to appeal against a ruling on missed connections and realise that my two Grandsons from South Africa should qualify for this. Last July their return flight out from LHR was delayed resulting in them missing their onward connection to Durban. They were 14 and 16 but both travelling as unaccompanied minors due to the younger ones age. To our amazement (not to mention the awaiting Mother's distress in Such Africa and to some extent their own) both boys were transported to a hotel in Dubai and left there with food vouchers and instructions that they would be picked up the next day. None of us were entirely happy that they'd been left on their own but they were sensible lads. It does make you think what would have happened if they'd been 9 and 10 though! They both ended up taking the next days flight to Durban arriving 24 hours late. Their whole trip was paid for by us but I am assuming any claim for compensation will need to be taken up by Mum in South Africa? Would that be correct and if, so any idea were to start please?
Many thanks
Apr 8, 2018, 8:51 am
#22
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
The delay issue is one matter under EC 261/2004.
The Regulation does not cover the circumstances of UM overnights. It may well be a violation of UAE law and if it is, OP may certainly report the violation to the proper UAE authority. But, that has nothing to do with compensation. If the teenagers had been harmed, they might be entitled to damages. But, presuming that they were not, what compensation?
The Regulation does not cover the circumstances of UM overnights. It may well be a violation of UAE law and if it is, OP may certainly report the violation to the proper UAE authority. But, that has nothing to do with compensation. If the teenagers had been harmed, they might be entitled to damages. But, presuming that they were not, what compensation?
Apr 8, 2018, 9:05 am
#23
Join Date: Oct 2015
Location: Cape Town
Programs: BA Exec Gold , Qatar Priviledge Club Plat
Posts: 1,584
Emirates are quick to prevent UM's from booking CD or STPC's or entering any lounge in Dubai when under 18, they pretty much circumvented and broke UAE law by allowing two 16 & 14 year old boys to stay in a hotel unsupervised and unattended by someone who acted as their legal guardian who was 18+. I am sure they had a grand time and Dubai is probably one of the best and safest places for this to happen, but i know some parents who would be horrified to find out that their children were left in that situation. I am no expert on EC261/2004, but i would most certainly use this as a bargaining tool if EK aren't so forthcoming to the table. They wouldn't need to be harmed, but placed in a compromising situation that is against the law and duty of care of Emirates - especially even more so that they were on the UM service.
Apr 8, 2018, 11:57 am
#24
Join Date: Jan 2007
Location: Home Counties, UK
Programs: BA Silver
Posts: 539
QUOTE=ft101;29615911]What was the reason for the delay?[/QUOTE]
if I remember correctly there were terrific thunderstorms over LHR so it must have been that. Does anyone know how
I could find out for sure please?
if I remember correctly there were terrific thunderstorms over LHR so it must have been that. Does anyone know how
I could find out for sure please?
Last edited by Shingi; Apr 8, 2018 at 12:02 pm Reason: Addition
Apr 8, 2018, 2:55 pm
#25
Join Date: Jan 2007
Location: Home Counties, UK
Programs: BA Silver
Posts: 539
So, having read the eu261 rules it seems that my claim will go nowhere as the flight was weather delayed. As to whether Emirates should have left my two on their own in Dubai I don’t think anyone could consider that that was the right or correct thing to do BUT no harm was done and they came through it okay. I suspect it got them a bit of street cred when they told their friends about it.
Thanks for your help.
Thanks for your help.
Apr 8, 2018, 3:18 pm
#27
Join Date: Oct 2015
Location: Cape Town
Programs: BA Exec Gold , Qatar Priviledge Club Plat
Posts: 1,584
So, having read the eu261 rules it seems that my claim will go nowhere as the flight was weather delayed. As to whether Emirates should have left my two on their own in Dubai I don’t think anyone could consider that that was the right or correct thing to do BUT no harm was done and they came through it okay. I suspect it got them a bit of street cred when they told their friends about it.
Thanks for your help.
Thanks for your help.
Street cred 4 sure and a free night in Dubai on the house!
Apr 8, 2018, 4:16 pm
#29
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,550
8 months ago and the court had not given a final ruling
There is, in UK, 6 years to lodge a claim, so why wouldn't someone look into it now that the airline cannot try claiming that connections outside EU don't count?
Does sound that the reason may be one where the airline is not liable, but I would still submit the claim and see whether it tries to use weather as a get out or whether it pays up
There is, in UK, 6 years to lodge a claim, so why wouldn't someone look into it now that the airline cannot try claiming that connections outside EU don't count?
Does sound that the reason may be one where the airline is not liable, but I would still submit the claim and see whether it tries to use weather as a get out or whether it pays up
Apr 9, 2018, 1:57 am
#30
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,600
Coming back to the hotel situation, no doubt that EK broke UAE law and broke their duty of care to their UM’s by leaving them alone in a hotel for a long duration of time, I wouldn’t of made a fuss but let’s say the 14 year old had an accident or something along those lines then the media would have had a field day and so would your lawyer when you sued for millions.
They were 16 & 14, not 6 & 4...