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Originally Posted by ioto1902
(Post 28322236)
I can understand that a baggage can't make it during a 75 min transit (though quite surprising), but not for a 7 hour transit.
For the anecdote, in November last year, I arrived at the airport (major European outstation) less than 30 min before an inbound flight, due to exceptionally heavy traffic. Boarding had already started when I showed up at check-in. Well, my checked baggage made it onboard. I still don't know how. They did find it eventually, perhaps the flight's controller forgot about that batch of luggage, perhaps it's stored in a separate location or something. |
I had a similar adventure the last time I was in DXB.
Flight coming from Bangkok a bit late, had no gates available and went to remote parking place. There were buses waiting for us but more than half of the plane (a two class A380, so more than 300 people) was connecting to the Euro flights departing very soon. I almost lost my flight for two reasons: - I was in the last connecting BUS. To make it better, the driver got lost (!!) and drove to the wrong concourse! - When arriving at security there was a sudden influx of passengers from another flight. After that me and the rest of the people coming from Bangkok ran to our gates knowing that we were already too late but we got lucky: the gates were all closed but all the planes and gate personnel were waiting for us. |
Originally Posted by ft101
(Post 28312744)
It turns out he was told 11 other pax made the connection OK and therefore he must have dallied, which he insists is untrue. He did not see any directions to a specific bus or any other sort of assistance, so getting on the "wrong" bus may be behind it.
To cap it off, he was told in-flight his luggage wasn't on board and it'll be delivered today. He's sending in a complaint but not holding out much hope for success. It's taken us 6 weeks thus far to have Emirates acknowledge they messed up in the delivery of one of our bags, acknowledge that yes, they indeed are required to reimburse us for the clothing we bought. It's been 3 weeks since I submitted all of our receipts. GL to your friend. While EK has a great in-flight product, their ground service has been pretty terrible. |
Originally Posted by pokeable
(Post 28322849)
:( Similar situation. Our luggage did not make our connection through DXB.
It's taken us 6 weeks thus far to have Emirates acknowledge they messed up in the delivery of one of our bags, acknowledge that yes, they indeed are required to reimburse us for the clothing we bought. It's been 3 weeks since I submitted all of our receipts. GL to your friend. While EK has a great in-flight product, their ground service has been pretty terrible. |
Originally Posted by ioto1902
(Post 28322236)
I can understand that a baggage can't make it during a 75 min transit (though quite surprising), but not for a 7 hour transit.
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Originally Posted by pokeable
(Post 28322849)
...
It's been 3 weeks since I submitted all of our receipts. GL to your friend. While EK has a great in-flight product, their ground service has been pretty terrible. I have two compensations that never came. They were validated by EK and my bank's info were acknowledged, but no cash in. A recent euro flight met heavy delays. I didn't even submit the compensation request ... |
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