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-   -   DXB first class lounge: underwhelming (https://www.flyertalk.com/forum/emirates-skywards/1808019-dxb-first-class-lounge-underwhelming.html)

m3red Dec 14, 2016 8:07 pm


Originally Posted by Antdenatale (Post 27612560)
I have been in the F lounge in B terminal four times in the past month and in my opinion service levels are dropping fast.

It appears to my untrained eye that they have reduced the number of staff in the dining areas and it is taking far too long for simple requests.

Last time I was there I ordered something really simple like a plate of chips and took over 30 minutes to arrive, then I had to wait another 10 minutes for the requested condiments.

Ok not a big thing in the grand scale of things, but, not something you would expect from somewhere that is marketed as a premium experience.

We can test again on the 23rd.

Gurantee it will be B gate to make sure all the drunkards can find the plane :D

9wings Dec 14, 2016 10:45 pm


Originally Posted by Antdenatale (Post 27612560)
I have been in the F lounge in B terminal four times in the past month and in my opinion service levels are dropping fast.


Apparently EK are burning cash at a phenomenal rate at present and are deep in the red. So this might explain why levels of service is dropping - and will continue to drop I suspect.

m3red Dec 14, 2016 11:50 pm


Originally Posted by 9wings (Post 27614053)
Apparently EK are burning cash at a phenomenal rate at present and are deep in the red. So this might explain why levels of service is dropping - and will continue to drop I suspect.

$200m planes will do that! :D

Saltire74 Dec 15, 2016 12:01 am


Originally Posted by m3red (Post 27604280)
I like all the F lounges in their own way. I think that at B gates the F lounge is miles better than the J one. The BJ lounge is very busy :D
.................................................. ...................
I'm on first name terms with the spa and the staff in the lounge I've been there that much this year and always find them pretty good (smoking areas aside).

That's where I'm going wrong then. I only ever go to the smoking lounge in B :o:p

Safe & Happy Travels

S

nmc980 Dec 15, 2016 12:17 am


Originally Posted by m3red (Post 27613564)
We can test again on the 23rd.

Gurantee it will be B gate to make sure all the drunkards can find the plane :D

What time are you flying out? I'm on EK11 to LGW departing at 0250.

ukdoctor Dec 15, 2016 12:19 am

During my last visit to the A J lounge , I noticed that a few of the dining areas have been closed off.

I.e there was only one dining area on the left and maybe two in the right wings of the A J lounge.

I hadn't been there for a few months but I am fairly certain that there used to be multiple dining areas in both sections.

nflippa Dec 21, 2016 12:50 am


Originally Posted by HolmbyHills (Post 27595102)
Agree with this.

With connection times increasing they really should provide better rest facilities. The current loungers in the quiet area are really uncomfortable.

ukdoctor Dec 21, 2016 4:05 am

Slightly OT but when did they start closing off the sleeping areas /quiet areas at the far end if the A J lounge. These are the ones on both left and right wings of the A J lounge that you can access by stairs/lift at the far end of each wing.

These used to be a hidden location as most noobs will sit somewhere closer to the entrance but on my last two visits to the AJ lounge it was closed off.

Metanoia Dec 21, 2016 4:18 pm


Originally Posted by ukdoctor (Post 27643646)
Slightly OT but when did they start closing off the sleeping areas /quiet areas at the far end if the A J lounge. These are the ones on both left and right wings of the A J lounge that you can access by stairs/lift at the far end of each wing.

These used to be a hidden location as most noobs will sit somewhere closer to the entrance but on my last two visits to the AJ lounge it was closed off.

Yeah, saw the same a few weeks ago. All the other sleep cubes were taken and ended up throwing out my back sleeping in a chair. :td:

ung1 Dec 22, 2016 8:39 am

Interesting reading different opinions on what's considered luxurious. While EK's F lounges are far superior to their J lounges what I've found most annoying about them are that they are bright and have a lot of background noise because they are not isolated from the rest of the terminal.

I've often thought given the real estate they occupy, they could offer multiple concepts or even follow different time zones (a part that is bright and airy where you'd want to have Sunday brunch at the beach, and another that's dark and cozy like a bar at a 5 star hotel or a spa lobby).

Then there's also the bath experience that is not very spa-like, and the overall ground experience (I've found it very strange that they have a separate check in that doesn't take you directly to the lounge level).

It is a nice experience (perhaps the nicest possible at DXB) but by no means is it anything to write home about.

Wtravel Dec 22, 2016 9:05 am


Originally Posted by ung1 (Post 27649282)
It is a nice experience (perhaps the nicest possible at DXB) but by no means is it anything to write home about.

Agree with your views on the lounge. To me pretty much sums up what EK mostly is. Products seemingly not always thought sufficiently through but launched with enough bling, money and marketing to get off to a good start with little, if any, follow up. Partly probably a cultural and management style thing, partly probably also because the ME3 now have to face up to economic realities.

avcritic Dec 22, 2016 3:08 pm


Originally Posted by Wtravel (Post 27649412)
Products seemingly not always thought sufficiently through but launched with enough bling, money and marketing to get off to a good start with little, if any, follow up. Partly probably a cultural and management style thing, partly probably also because the ME3 now have to face up to economic realities.

Because buying reputation is cheaper than actually maintaining product and service all the time.

-Directly or indirectly keep 20-50 bloggers/journalists happy.
-Subscribe to service/safety ratings sites and places synonymous with public squares in Roman cities.
-Pay $1 per put down and 50c per +ve post social media workers.

Do the math, way cheaper to maintain brand image consistently than any airline working their tails off.

Wtravel Dec 22, 2016 3:28 pm


Originally Posted by avcritic (Post 27651074)
Because buying reputation is cheaper than actually maintaining product and service all the time.

-Directly or indirectly keep 20-50 bloggers/journalists happy.
-Subscribe to service/safety ratings sites and places synonymous with public squares in Roman cities.
-Pay $1 per put down and 50c per +ve post social media workers.

Do the math, way cheaper to maintain brand image consistently than any airline working their tails off.

That only works for so long, and now that a sustainable business model in a competitive environment also matters to them, this is likely to bite...

Metanoia Dec 27, 2016 3:56 pm

Sorry, this is a tremendously American-centric nitpick but the B-concourse J lounge toilets have toilet seat covers (a$$ gaskets) but A J lounge has none (at least the ones I visited).

Far be it from EK to have that kind of service inconsistency ;)

ukdoctor Dec 28, 2016 3:23 am


Originally Posted by Metanoia (Post 27668734)
Sorry, this is a tremendously American-centric nitpick but the B-concourse J lounge toilets have toilet seat covers (a$$ gaskets) but A J lounge has none (at least the ones I visited).

Far be it from EK to have that kind of service inconsistency ;)

It was there a few weeks. They might have run out ?. You can always ask the lounge attendant at A as you don't have to 'fight' for the toilets at A.

Even at busy periods I have never had to queue at the A J toilets while it can be a nightmare at the B J lounges.

Coming back to toilet seat covers , most people don't know how to use them.

​​

I.e you need to put it on the seat in the reverse direction of the toilet seat with the hanging bit in front.



nflippa Dec 28, 2016 5:26 am

Passed through a pretty much deserted lounge in the A terminal yesterday afternoon. Excellent food and wine, courteous service and great whiskey in the Cigar Bar.


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