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Originally Posted by eternaltransit
(Post 26869167)
Standard acknowledgement of your correspondence - they should reply in a week or two depending on the complexity with the outcome and any applicable service recovery gesture if any.
Safe & Happy Travels S |
Update
Received a nice e-mail from Customer Affairs this afternoon apologising for the delayed delivery but unfortunately no report was made at GLA by the Ground Staff. I wasn't the only person affected so that is slightly surprising.
They are also going to credit my Skywards account with 20,000 miles so that is a nice gesture even though I was quite happy for them to acknowledge the slip in service and the apology. I've only been flying EK for the past year now and so far quite happy with the service. Safe & Happy Travels S |
20,000 miles is worth 200-300 GBP if you play your cards right :p
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Originally Posted by eternaltransit
(Post 26884603)
20,000 miles is worth 200-300 GBP if you play your cards right :p
S |
Originally Posted by Saltire74
(Post 26884039)
Received a nice e-mail from Customer Affairs this afternoon apologising for the delayed delivery but unfortunately no report was made at GLA by the Ground Staff. I wasn't the only person affected so that is slightly surprising.
They are also going to credit my Skywards account with 20,000 miles so that is a nice gesture even though I was quite happy for them to acknowledge the slip in service and the apology. I've only been flying EK for the past year now and so far quite happy with the service. Safe & Happy Travels S |
Originally Posted by m3red
(Post 26886419)
Very generous given we only got 25k each for a really bad first flight from sin to Dxb....
S |
Getting anything at all from EK is pretty good. They're not as loose with their miles as some other airlines (or hotel programs, like SPG). I think that adds value to the gesture though
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Re-reading the reply I got, it focused mainly on the GLA end which was not where the problem was initially caused.
Replied to the e-mail and reiterated to them that my baggage, along with other F class pax had been put in an economy container in DXB which was the root of the problem. I received a further reply and they will pass on to the relevant team. Safe & Happy Travels S |
Originally Posted by m3red
(Post 26862905)
It's not happened to me yet, one thing EK do consistently well is f baggage delivery.
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Originally Posted by flyerCO
(Post 26898677)
I've had them misplace my luggage on SYD-CHC. Checked in and dropped luggage about 2 1/2 hrs before flight. Contacted EK about being in F and not having luggage with such a short flight and luggage being checked in at SYD. Basically got some worthless email telling me things happen, good luck next time.
?!? no compensation of any sort ? |
Originally Posted by flyerCO
(Post 26898677)
I've had them misplace my luggage on SYD-CHC. Checked in and dropped luggage about 2 1/2 hrs before flight. Contacted EK about being in F and not having luggage with such a short flight and luggage being checked in at SYD. Basically got some worthless email telling me things happen, good luck next time.
If this is the case, then if you had your complaint dealt with by a different region, just shows the difference in how they may handle things. Safe & Happy Travels S |
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