Onboard F&B
Sep 14, 2017, 2:39 am
#151
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
While the meal choices sounds repetitive to me I've actually found the curries to always be slightly different (of course still being curries, though). I'm really over the biryani and chicken dish on the CPT route though, it's been the same in Y for over a year pretty much
Oct 25, 2017, 11:32 am
#153
Join Date: May 2010
Location: BOM
Programs: EK Plat, HHonors Gold
Posts: 2,882
I had Coco Jalila (the green box with 4 chocs) on my onward to JFK in F, and noticed that they were serving Hotel chocs in J. But on my way back to BOM from JFK yesterday in F (EK 202/500), it was Hotel Chocs in F (& J).
Another thing I noticed that now they don't bring out the chocolates and offer it to everyone - you get chocolates only if you ask for it (another cost cutting measure?).
Another thing I noticed that now they don't bring out the chocolates and offer it to everyone - you get chocolates only if you ask for it (another cost cutting measure?).
Oct 25, 2017, 12:30 pm
#154
Join Date: Oct 2017
Location: In transit
Programs: AF/KL BA GF EK EY LH QR
Posts: 587
I had Coco Jalila (the green box with 4 chocs) on my onward to JFK in F, and noticed that they were serving Hotel chocs in J. But on my way back to BOM from JFK yesterday in F (EK 202/500), it was Hotel Chocs in F (& J).
Another thing I noticed that now they don't bring out the chocolates and offer it to everyone - you get chocolates only if you ask for it (another cost cutting measure?).
Another thing I noticed that now they don't bring out the chocolates and offer it to everyone - you get chocolates only if you ask for it (another cost cutting measure?).
As it stands, chocolates should be on the menu and offered to everyone. However, I have been on numerous flights (in both J and F) where I also had to ask for them. Standard of service/training issue, or cabin crew simply too busy.
Oct 25, 2017, 12:50 pm
#155
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
This whole chocolate saga is rather weird. Why change suppliers so often? At the end of the day, it is not an item (unlike hand lotion...) that many customers will feel too strongly about. If you provide chocolates, provide a decent quality, packaging etc. Done.
As it stands, chocolates should be on the menu and offered to everyone. However, I have been on numerous flights (in both J and F) where I also had to ask for them. Standard of service/training issue, or cabin crew simply too busy.
As it stands, chocolates should be on the menu and offered to everyone. However, I have been on numerous flights (in both J and F) where I also had to ask for them. Standard of service/training issue, or cabin crew simply too busy.
As for them being advertised, it's a double-edged sword, in a way them not being on the menu and being offered "in the moment" makes for a pleasant surprise for the 86% of pax who don't know they exist
Oct 25, 2017, 3:23 pm
#158
Join Date: Oct 2014
Location: Europe
Programs: EK plat, ex-FB gold, Accor plat
Posts: 1,076
Oct 25, 2017, 3:41 pm
#159
Ambassador: Emirates
Join Date: Jul 2016
Location: UK/AU
Programs: QF P1 + LTS, EK Gold, BAEC Gold, QR Gold, IHG Ambassador
Posts: 1,138
Oct 26, 2017, 12:07 am
#160
Join Date: Jan 2010
Posts: 9,304
Oct 26, 2017, 3:02 am
#161
Join Date: Aug 2013
Location: DXB
Programs: EK, AA, DL, UA, SPG, HGP, Amex
Posts: 1,208
Oct 26, 2017, 3:10 am
#162
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,419
Oct 26, 2017, 6:33 am
#163
Join Date: May 2010
Location: Oxon, UK
Programs: Mucci des canapes, Skywards Gold, BAEC Gold, IC Plat Amb, Accor Gold
Posts: 1,948
On my recent trip in EK F (3 sectors) I generally had to ask for some with my first coffee. After that they seemed to come automatically 
. They were the Cocoa Jalila which I liked (prefer them to the overly creamy Godiva and they seem less sweet than the Hotel Chocolat offerings).
I did notice that they are no longer available to take from the F bar but are only on request.
. They were the Cocoa Jalila which I liked (prefer them to the overly creamy Godiva and they seem less sweet than the Hotel Chocolat offerings).I did notice that they are no longer available to take from the F bar but are only on request.
Oct 26, 2017, 11:12 am
#164
Join Date: May 2010
Location: BOM
Programs: EK Plat, HHonors Gold
Posts: 2,882
Exactly! The other thing that I noticed was that the F bar was 'Completely Empty' on EK500 - I mean not even a sandwich. Not sure if this is how it is on short haul flights, but having a bar that is completely devoid of anything isn't a good sight and doesn't help the F experience.
Last edited by jackiedada; Oct 26, 2017 at 11:23 am
Oct 26, 2017, 11:20 am
#165
Join Date: May 2010
Location: BOM
Programs: EK Plat, HHonors Gold
Posts: 2,882