For sure you are right m3red!
My post was serious as I have flown hundreds of times in F to all continents with Emirates and never one single of this issues happened to me!

Of course the crews are very different and there are good ones and bad ones, but for me F with Emirates is always first choice.

Same here, apart from a few little complaints here and there (non employee related), I have not had a rude crew since I started flying EK monthly in 1997

I have never had a rude crew (then EK would see the last of me...), or an extremely lazy one, but I find standards do vary wildly, both in F and C. Have had mediocre crews at best on one leg, and a fantastic one on the next. On average nothing spectacular, but no complete disasters yet either;-)

25k points each.

Thats it. No more. That's half of an upgrade DXB to SIN (and this was paid F).

EK should be ashamed of itself on that flight. P**s poor.

M3red

Not very appropriate given the circumstances.

I disagree. Numerous but minor service failures. 25k quite generous for EK. You can't expect enough miles to fly the route again in F for free considering you weren't diverted, presumably were roughly on time, got CD, lounge was as per usual, no major disturbance in flight, you didn't get food poisoning etc. The lack of champagne, and quality of food are worth complaints, but not sure if worth compensation. Tray not cleared depends on duration you were away and time of flight, if crew were busy with meal service and maybe they know you and expected you to be at the bar longer :P

I would say FAR from good enough ..... in fact wholly unsatisfactory.

And you are right to mention price - simply because the very significant difference in the cost between respective cabins is a material factor. I mean ....if this is the sort of service (or should I say lack of ) provided in F, then the obvious question to EK would be why exactly am I asked to stump up all that cash over & above Y and J..... ??

I can't say I've experienced such a combination of failures during any of my own past F trips with EK (stretching back many years) - but I would be none too happy if I were to do so.

Personally I believe this fell short of what I would expect even in J class. In fact, having just completed a series of l/haul sectors with CX, QR and NZ - all in J - I feel I got better treatment throughout (and for much less money) than what you describe here. That said, I have also had occasional downright lazy crews in times past, and I find it particularly annoying.

Knowing you to be a very regular F traveller m3red, I imagine you will almost certainly (?) consider this particular flight as something of an exception to the EK norm. However, that in itself is IMO no excuse or justification. I've always been of the view that the crew allocated to the F cabin on ANY flight should be focused on treating their pax as though they have never flown in F before (and perhaps might never do so again). I often use the analogy of theatre actors who might be tired or even slightly bored because they happen to be on their 68th successive performance of a stage play. The audience on any given night will, by contrast, be different each time and as such expect and deserve a quality show.

Turning to the matter of compensation : this is tricky, and I don't think there's a definitive answer. I guess it comes down to what you personally deem to be acceptable based on just how much you feel it upset you at the time. A couple of years back I was offered exactly the same figure for certain service-related failures (quite different from your own) and felt it unsatisfactory. I wrote to tell Emirates this, and they increased the offer.

I think some sort of compensation would be necessary due to the cumulative nature of the issues, but let's look at what was given: 25,000 miles. If you can get 0.75c/mile you're looking at around 187.50 USD or about 688 AED.

What did work:

- chauffeur drive
- lounge
- flight got to destination reasonably on time
- seat and IFE functional

What didn't work:

- serious F&B failure
- lazy crew

Assuming m3red bought the ticket ex-DXB, that would cost around 18k AED, or 9k AED for that sector. For comparison, J class is 11k AED.

If I was at Customer Affairs, I would look at his profile and see his complaint history - does this pax have a history of spurious complaints or are they reasoned and few and far between? Assuming this is not a serial complainer, and he is a Platinum pax, and his history is of high value ex-DXB tickets, giving 688-900 AED in value back for this is probably too little given F&B and crew service are extremely important components of F service.

A ballpark figure, given everything else worked well, would I think be around 25%. I'd probably reserve 50%+ compensation for hard product failures etc. 10% for me is really an acknowledgement, courtesy amount. 25% is where you start to accept failings.

40,000 miles does not seem too outrageous with that kind of reasoning, imho.

I flew YYZ-DXB-YYZ in F recently and had amazing service from the crew ex-YYZ and atrocious service on the return leg. Probably the laziest crew I have ever encountered. They spent most of the time yapping with each other while eating Godiva chocolates and cheese plates!

Also, is it just me, or is the food kinda meh? LH F food is soooo much better!

No .... it's not just you !

For some time now, the Emirates onboard food proposition has been gradually falling below its main rivals (and often, well below....) in terms of quality & originality.

EK's First product overall is still up there with the very best on a good day - as you yourself clearly experienced on your YYZ-DXB sector. The airline has built a strong loyalty around the world ; but I don't know of many regular F flyers - if any - who would choose EK specifically on the basis of its food, or regard that aspect as its strong point.

I think 39k each would have been better.

The lack of champagne is an issue when I paid £6,600 for 2 tickets - and in first it's dine on demand - most were sleeping and there's no excuse my seat wasn't cleaned up, never had that before ever!

I've flown a lot of f on EK and trust me that was way way below the usual standards.

You're definitely more accustomed to F than me, and I agree there were service failures. I'd probably be equally upset if it had been me, but seeing it as an outside observer I'd say the bulk of what you paid for, an F suite, ground service, transportation from A to B, was provided.

Et's argument makes good sense I figure, 25% is still quite high considering the champagne would have cost them 5% to load (high for them, but could be argued appropriate service recovery in this instance.)

I agree - and it's not for lack of funds in the F&B department either: I just had a bottle of Chateau D'Yquem 2005 on my last flight!

Perhaps EK might consider diverting some wine funds into the food offering in F! (Although yes, I know EK buy wine in advance etc.)