delayed luggage
 

My daughter recently returned to the UK from Hong Kong flying with Emirates. She had a 3 hr connection in Dubai. Unfortunately on the Dubai - Manchester flight she was told that her luggage had not made the flight but would be put on the next flight, and would be brought straight to her hotel. She landed in Manchester very early morning and she was told that her luggage would be with her by 2.00 p.m. She waited at the hotel until 2.00p.m. but no luggage turned up and as she had a 3.30 work meeting she subsequently had to go to the shops to buy a complete outfit for her meeting! Does anyone know if she
can claim from EMirates for the cost of the outfit she had to buy? Her luggage did eventually turn up after 6.00 p.m. I know there is compensation for delayed luggage but it seems to be if it is delayed for days rather than hours!

HOw would she go about claiming for this?? She did receive a reference number from Emirates!

Thanks

Maureen

Yes she can claim off of Emirates, though if she has a decent delayed baggage coverage on a credit or charge card ( e.g. AMEX can have very good delayed luggage payments ) would be easier to claim there

You say "returned" which indicates she was on the way home. She would normally be expected to have other clothes at home that she could wear.

Thanks for the replies! My daughter is actually living and working in Hong Kong, and was coming for a meeting in the Manchester Office. We live about 30 miles away so she stays
most of the time in a Hotel in Manchester for convenience Her meeting was the afternoon of her arrival
so she had no alternative but to go out and purchase a suitable outfit, as obviously she
felt she could not arrive for her meeting in the same clothes she had travelled in for over 15 hours! The delayed luggage did not arrive early afternoon like emirates said
t would but it did arrive after 6 p.m. in the evening.

Her works travel department booked the flight so it would be easier if she claimed through emirates herself. I dont seem to see anything on line how to go about with this claim?

Thanks again

Maureen

There is a little bit of a lesson here, which is that, whatever clothes/material you need on the day of arrival you should probably have in your carry on luggage. That said, airlines are usually pretty good in paying out in these instances, as are travel insurance providers, subject to submission of receipts and the general rule that you should buy things that you wouldn't expect to have reimbursed. This typically applies only to the destination, rather than at the final return.

Write a letter detailing the delayed luggage issue together with the Property Irregularity Report (PIR) number and itemise the details of items that needed to be purchased

State that the airline is liable for delayed luggage under article 19 the Montreal Convention

Post it to the mailing address of Emirates in UK

First Floor, Gloucester Park
95 Cromwell Road
London SW7 4DL

is the ticketing office for UK and may be suitable for posting a letter to

Good thing is that MoneyClaim Online is very easy for pursuing a claim in UK should Emirates choose not to pay voluntarily

Obviously, getting compensation from Emirates would be preferable, but this sounds like a legitimate business expense to claim from the employer (assuming it's not her!) as a fallback option.

EK compensate baggage delay if you are not returning home.

Recently I got 100USD per delayed day at outstation. This is clearly not enough to replace a business outfit ... Anyway, lesson learned, I'll have a complete set in by cabin luggage from now on.

And, also recently, I got nothing for a delay at home. I was quite pissed off as I had gifts to be handed at dinner the very evening, and as I had another trip the following morning (not with EK), but such things happen ...

It is liable regardless of whether passenger is home or otherwise - though in OP's case it is moot since the OP was not returning home

On a delay?

So UK = Manchester? She cannot possibly live anywhere else in the UK, because it was a straight flight that dropped her off at her house.

It also notes she went to a hotel. I presume you know she lives in the hotel and her clothes just happened to be in the wash that day.

"Returned" means came from. As in, NASA plans on returning a man to the moon in 2020.

Looking in the conditions of carriage, there is no mention of the word "home" https://cdn.emirates.com/english/ima...233-194795.pdf

What justification did they give?

It also says nothing about delayed luggage. What is your point?

The Montreal Convention also states nothing about home and has a section on delayed baggage. Since both UK and China are signatories to the convention, would seem to apply

I seem to recall that the Warsaw Convention also has no mention about home either

See post 6 where the relevant article is quoted

Regardless, it is moot, since the person was not home - as stated , the passenger likes in Hong Kong and was travelling to Manchester for a business trip

Did you really understand nothing in the post you quoted?