Manager product design (skywards)

Old Dec 28, 15, 2:46 pm
  #1  
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Join Date: Jul 2015
Location: JNB
Programs: Asiana Club, Mileage Plan, Skywards, Flying Blue, HHonors
Posts: 131
Manager product design (skywards)

If anyone is looking for a new job in 2016, this may interest you if you post on this forum:

https://tas-ekgcareers.taleo.net/car...A&src=JB-10563

One of the responsibilities is to define customer value propositions (Earn / Rewards / Tier Benefits). Set programme parameters (accrual rates, redemption rates, tier level etc.) to achieve the optimal reward levels to maximise repeat business over the life cycle of the customers.

I feel the incumbent is not maximising my repeat business over my lifecycle! Not sure whether they are with your lifecycle?

Could you do a better job?

ETA - in fact it seems EK is on a recruitment drive and has several other positions available in Skywards at VP and Manager level - I hope any successful applicants bring positive change for the customer as at present it really is one of the worst FF programmes around.

Last edited by groundops; Dec 28, 15 at 3:09 pm
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Old Dec 28, 15, 4:23 pm
  #2  
 
Join Date: Nov 2007
Location: KYE
Posts: 4,146
This is interesting. Thanks for bringing it up. Perfect timing too

Last edited by edy4eva; Dec 28, 15 at 4:29 pm
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Old Dec 31, 15, 1:35 am
  #3  
 
Join Date: Dec 2011
Programs: AY Platinum, EK Gold
Posts: 177
Yeah, some management is definitely needed.

I am looking at my booking and for MEL-DXB I am seeing the generous 5,215 miles. Adding up the business class (flex) + gold tier bonuses that goes up to 16,763. Given their burn rates this is just pathetic. I do wonder why I even bother any more.
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Old Dec 31, 15, 4:03 pm
  #4  
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Join Date: Jul 2015
Location: JNB
Programs: Asiana Club, Mileage Plan, Skywards, Flying Blue, HHonors
Posts: 131
Originally Posted by edy4eva View Post
This is interesting. Thanks for bringing it up. Perfect timing too
Good luck! Happy to be of service. Maybe we will get an EK lurker!
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