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groundops Dec 28, 15 1:46 pm

Manager product design (skywards)
If anyone is looking for a new job in 2016, this may interest you if you post on this forum:

One of the responsibilities is to define customer value propositions (Earn / Rewards / Tier Benefits). Set programme parameters (accrual rates, redemption rates, tier level etc.) to achieve the optimal reward levels to maximise repeat business over the life cycle of the customers.

I feel the incumbent is not maximising my repeat business over my lifecycle! Not sure whether they are with your lifecycle?

Could you do a better job?

ETA - in fact it seems EK is on a recruitment drive and has several other positions available in Skywards at VP and Manager level - I hope any successful applicants bring positive change for the customer as at present it really is one of the worst FF programmes around.

edy4eva Dec 28, 15 3:23 pm

This is interesting. Thanks for bringing it up. Perfect timing too ;)

SingaporeJoe Dec 31, 15 12:35 am

Yeah, some management is definitely needed.

I am looking at my booking and for MEL-DXB I am seeing the generous 5,215 miles. Adding up the business class (flex) + gold tier bonuses that goes up to 16,763. Given their burn rates this is just pathetic. I do wonder why I even bother any more.

groundops Dec 31, 15 3:03 pm

Originally Posted by edy4eva (Post 25927152)
This is interesting. Thanks for bringing it up. Perfect timing too ;)

Good luck! Happy to be of service. Maybe we will get an EK lurker!

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