Manager product design (skywards)
 

If anyone is looking for a new job in 2016, this may interest you if you post on this forum:

https://tas-ekgcareers.taleo.net/car...A&src=JB-10563

One of the responsibilities is to define customer value propositions (Earn / Rewards / Tier Benefits). Set programme parameters (accrual rates, redemption rates, tier level etc.) to achieve the optimal reward levels to maximise repeat business over the life cycle of the customers.

I feel the incumbent is not maximising my repeat business over my lifecycle! Not sure whether they are with your lifecycle?

Could you do a better job?

ETA - in fact it seems EK is on a recruitment drive and has several other positions available in Skywards at VP and Manager level - I hope any successful applicants bring positive change for the customer as at present it really is one of the worst FF programmes around.

This is interesting. Thanks for bringing it up. Perfect timing too ;)

Yeah, some management is definitely needed.

I am looking at my booking and for MEL-DXB I am seeing the generous 5,215 miles. Adding up the business class (flex) + gold tier bonuses that goes up to 16,763. Given their burn rates this is just pathetic. I do wonder why I even bother any more.

Good luck! Happy to be of service. Maybe we will get an EK lurker!