Denied Boarding Compensation - where can I fly?
Dec 10, 2015, 5:11 am
#1
Original Poster
Join Date: Aug 2012
Programs: LH FF, A3 Gold, EY Gold
Posts: 10
Denied Boarding Compensation - where can I fly?
Hi all
a few months ago I was denied boarding for my return flight MUC-DXB-MUC. I received a denied boarding compensation ticket with routing Dubai-Munich. I told Emirates assistant that I have no interest in visiting Dubai again, but she told me that I could fly to basically any other place in Asia as long as the booking class is the same.
So I called today Emirates and they told me that I can fly enywhere.... within Europe. For example I was given an option to fly MUC-DXB-MXP
Anyone has some experience with this?
a few months ago I was denied boarding for my return flight MUC-DXB-MUC. I received a denied boarding compensation ticket with routing Dubai-Munich. I told Emirates assistant that I have no interest in visiting Dubai again, but she told me that I could fly to basically any other place in Asia as long as the booking class is the same.
So I called today Emirates and they told me that I can fly enywhere.... within Europe. For example I was given an option to fly MUC-DXB-MXP
Anyone has some experience with this?
Dec 10, 2015, 5:30 am
#2
Join Date: Nov 2013
Posts: 5,454
Unfortunately the denied boarding compensation tickets generally follow the original routing - they are being generous in allowing you to reroute. The fare class those tickets book in are quite flexible (as in, usually have availability).
Was the flight ex-MUC? If so, you can claim 600 EUR from EK, although they will try and deny this, but you have a pretty much open-and-shut case given the fact they have acknowledged they involuntarily denied you by giving you a ticket (which doesn't absolve them the liability of owing you 600 EUR).
You might have to take it to court!
Was the flight ex-MUC? If so, you can claim 600 EUR from EK, although they will try and deny this, but you have a pretty much open-and-shut case given the fact they have acknowledged they involuntarily denied you by giving you a ticket (which doesn't absolve them the liability of owing you 600 EUR).
You might have to take it to court!
Dec 10, 2015, 5:36 am
#3
Original Poster
Join Date: Aug 2012
Programs: LH FF, A3 Gold, EY Gold
Posts: 10
They just called me to say that I can fly to Dubai and back :/ No way to get to BKK or other Asian cities. So basically I was cheated at Dubai airport (honestly I thought so...).
My flight was ex-MUC, but the segment to which I was denied was DXB-MUC.
My flight was ex-MUC, but the segment to which I was denied was DXB-MUC.
Dec 10, 2015, 5:40 am
#4
Join Date: Nov 2013
Posts: 5,454
Still, keep the voucher, you never know what might happen, at least it's better than nothing (which is what they could have given you, harsh though it seems).
Dec 10, 2015, 5:43 am
#5
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
OP - Just to be clear, your flight could not have been xMUC and the segment xDXB. Am I correct that what you meant to say is that your ticket was MUC-DXB-MUC and that your were denied boarding for the second segment, e.g. DXB-MUC?
If I am correct, you are then not due any compensation under EC 261/2004 as EK is not an EU carrier and you were not departing from the EU.
The terms of your customer service gesture ticket are whatever you agreed to with EK at the time you accepted it.
If I am correct, you are then not due any compensation under EC 261/2004 as EK is not an EU carrier and you were not departing from the EU.
The terms of your customer service gesture ticket are whatever you agreed to with EK at the time you accepted it.
Dec 10, 2015, 5:59 am
#6
Original Poster
Join Date: Aug 2012
Programs: LH FF, A3 Gold, EY Gold
Posts: 10
Yes you are right. I knew at a time of denied boarding that EC 261/2004 does not apply so I took the voucher (either way did not have much choice). This why I opened this thread, asking where I can fly and if I was told wrongly by Emirates rep. that I could fly 2 segments.
Dec 10, 2015, 9:07 am
#7
Join Date: Jul 2014
Programs: Skywards
Posts: 946
Yes you are right. I knew at a time of denied boarding that EC 261/2004 does not apply so I took the voucher (either way did not have much choice). This why I opened this thread, asking where I can fly and if I was told wrongly by Emirates rep. that I could fly 2 segments.
maybe mxp-jfk-mxp is an alternative for you.
Dec 10, 2015, 9:47 am
#8
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,398
Am pretty sure that by "anywhere within Europe", EK mean any European point to/from their home base, ie Dubai of course. Really can't see the US being offered.
Seems a generous offer to me anyway, within the context of their legal obligations (or lack of ....!)
Dec 10, 2015, 11:03 am
#9
Join Date: Jul 2014
Programs: Skywards
Posts: 946
It's a nice idea, but I'd be very surprised if JFK can be an alternative option under the compensation gesture.
Am pretty sure that by "anywhere within Europe", EK mean any European point to/from their home base, ie Dubai of course. Really can't see the US being offered.
Seems a generous offer to me anyway, within the context of their legal obligations (or lack of ....!)
Am pretty sure that by "anywhere within Europe", EK mean any European point to/from their home base, ie Dubai of course. Really can't see the US being offered.
Seems a generous offer to me anyway, within the context of their legal obligations (or lack of ....!)
@OP: you could also use it for a BKK-SYD-BKK and buy a muc-bkk-muc (as the fares to bkk are anyway very cheap)
Last edited by kuroko; Dec 11, 2015 at 2:14 am
Dec 21, 2018, 11:33 pm
#10
Join Date: Aug 2017
Posts: 844
I recently received a denied boarding comp Free ticket DXB/MCT/DXB because I was volunteer for bumping. Free ticket good for one year , nothing to pay for taxes... great especially as was using award ticket. I went to ticket counter at DXB T3 and to my surprise the experienced agent there told I can use the rt ticket(good for "DXB/MCT/DXB") toto a destination in "area 1 which can vary" .on pushing him for what constitutes area 1 (for EK) he replied after looking at computer the " gulf area , BEY , CAI ,KRT , ADD , CMB India" Has anyone had experience with this ?
on asking he also said SOJ applies ex DXB .
on asking he also said SOJ applies ex DXB .
Dec 22, 2018, 2:19 am
#11
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
I recently received a denied boarding comp Free ticket DXB/MCT/DXB because I was volunteer for bumping. Free ticket good for one year , nothing to pay for taxes... great especially as was using award ticket. I went to ticket counter at DXB T3 and to my surprise the experienced agent there told I can use the rt ticket(good for "DXB/MCT/DXB") toto a destination in "area 1 which can vary" .on pushing him for what constitutes area 1 (for EK) he replied after looking at computer the " gulf area , BEY , CAI ,KRT , ADD , CMB India" Has anyone had experience with this ?
on asking he also said SOJ applies ex DXB .
on asking he also said SOJ applies ex DXB .
Link to PDF: https://cdn.ek.aero/downloads/ek/pdf...tion_Table.pdf
Dec 22, 2018, 2:40 am
#12
Join Date: Aug 2017
Posts: 844
Not personally (I've tried) but yeah generally it's within the same kind of area of the flight you were IDB'd on (includes connection if applicable). There's actually a PDF with list of cities by zone which you can find via Google:
Link to PDF: https://cdn.ek.aero/downloads/ek/pdf...tion_Table.pdf
Link to PDF: https://cdn.ek.aero/downloads/ek/pdf...tion_Table.pdf
Always good to have hard copy in hand when going to EK ticket desk...especially when printed directly from their website. I was the only volunteer from the whole flight .The local EK staff seemed surprised that there was actually a volunteer.
Dec 22, 2018, 2:57 am
#13
Join Date: Aug 2017
Posts: 844
Fantastic !! Thanks for that.
Always good to have hard copy in hand when going to EK ticket desk...especially when printed directly from their website. I was the only volunteer from the whole flight .The local EK staff seemed surprised that there was actually a volunteer.
Always good to have hard copy in hand when going to EK ticket desk...especially when printed directly from their website. I was the only volunteer from the whole flight .The local EK staff seemed surprised that there was actually a volunteer.
Looking at the chart, do you think therefore I could get ticketed PER/CHC/PER which is QF and EK via SYD?..the QF metal flight has EK codeshare flight no. and is bookable as EK flight connection on EK app.The ticket desk agent wouldn't tell in which reservation class/bucket the free ticket is resrrved in but he gave me the impression that space (if seats available) is not too limited.
Dec 22, 2018, 12:55 pm
#14
Join Date: Sep 2009
Location: Somewhere
Programs: AS MVP, EK Silver, Bonvoy Plat
Posts: 921
I recently received a denied boarding comp Free ticket DXB/MCT/DXB because I was volunteer for bumping. Free ticket good for one year , nothing to pay for taxes... great especially as was using award ticket. I went to ticket counter at DXB T3 and to my surprise the experienced agent there told I can use the rt ticket(good for "DXB/MCT/DXB") toto a destination in "area 1 which can vary" .on pushing him for what constitutes area 1 (for EK) he replied after looking at computer the " gulf area , BEY , CAI ,KRT , ADD , CMB India" Has anyone had experience with this ?
on asking he also said SOJ applies ex DXB .
on asking he also said SOJ applies ex DXB .
So you can wait till the day before expiry (watch out for time zones!), book for end-of-schedule, and change it to the date you really want to go. I tried this recently, and changed my itinerary several times.
As for upgrades, these tickets act like Saver for the required mileage and in the case of J are airport-only, Y is airport only same as revenue tickets.
Enjoy, these tickets are truly a treat.
Dec 22, 2018, 12:56 pm
#15
Join Date: Sep 2009
Location: Somewhere
Programs: AS MVP, EK Silver, Bonvoy Plat
Posts: 921
I see it's actually not from EK website , however it looks great.
Looking at the chart, do you think therefore I could get ticketed PER/CHC/PER which is QF and EK via SYD?..the QF metal flight has EK codeshare flight no. and is bookable as EK flight connection on EK app.The ticket desk agent wouldn't tell in which reservation class/bucket the free ticket is resrrved in but he gave me the impression that space (if seats available) is not too limited.
Looking at the chart, do you think therefore I could get ticketed PER/CHC/PER which is QF and EK via SYD?..the QF metal flight has EK codeshare flight no. and is bookable as EK flight connection on EK app.The ticket desk agent wouldn't tell in which reservation class/bucket the free ticket is resrrved in but he gave me the impression that space (if seats available) is not too limited.
-- really, duplicative. I thought I was responding to two different people mods delete if you think it's unneccessary.