HB7

I did a search 5 minutes ago.

No availability showing at all on flights that are showing availability in F on Qantas.com and Emirates.com?

So...it is obviously not fixed.

ExpertFlyer Voice

If you have a specific example feel free to email us, however if you search for the example we posted, you will see availability.

HB7

MEL - DXB. Z-bucket availability. Dates range from 3 Feb 2016 till 6 Feb 2016

SYD - DXB. Z-bucket availability. Dates range from 3 Feb 2016 till 6 Feb 2016

EF has no availability - yet on the QF site there are seats available on those routes and those dates.

I have also emailed your support team and received no answers.

DYKWIA

That's great... we'll all just fly those dates

modularmayhem

20th Oct EK161 DXB-DUB
20th Oct EK163 DXB-DUB
27th Oct EK162 DUB-DXB
27th Oct EK164 Dub-DXB.........

need i go on?

all showing Saver award available on EK.com but nothing on EF.com

stargold

I'm normally all for giving companies the benefit of doubt and time to resolve issues, but I don't think that the sarcasm and the tone of your message is suitable for the official representative of a paid service responding to a reported problem.

It would have been less galling if the issue had in fact been resolved before your second message, but the issue - as others have reported - appears far from being resolved.

HB7

Just to add to this - as it stands now, I have sent the support team an e-mail and I am yet to receive a response.

A message from EF minus the sarcasm explaining that they are working on the issue I think is far more appropriate.

NoStressHere

Comments like these from customers is why many companies avoid responding. Dealing with the public gets more and more difficult, so companies then just avoid any responses, or filter it so much it becomes worthless.

I agree they need to fix this, but work with them vs. slamming them.

stargold

Is it particularly unrealistic or unreasonable to expect that a company representative refrains from being sarcastic or confrontational when responding to customers over an issue?

HB7

I don't see how being sarcastic and incorrectly claiming to have fixed an issue is this company avoiding to respond or filter anything?

Dave Noble

I don't see that there was any sarcsm in the posts referred to

It seems that the issue was not resolved even though it seems that the person thought that it was, but how was that being sarcastic?

DYKWIA

"But thank you all for not panicking or assuming the worst and giving us a few days to look into it."

If that's not sarcastic, I don't know what is...

Dave Noble

So what posts on the thread were of a nature of accusing of the worst , such that such a post would be a sarcastic response to the events?

The 1st sarcastic post that I noticed was the one where there was a response about only flying on the specific dates that were used to suggest it was working

stargold

Spelling it out would involve quoting others' posts in a negative context. But if it's not clear after reading the posts immediately preceding the post in question... it would appear you are alone in not seeing it.

ExpertFlyer Voice

Both of those examples show no availability using the AS award search that was referenced earlier. So it would seem that whatever issue is not limited to ExpertFlyer, but we will investigate further.

You didn't receive a response because your email also lacked any examples for us to test and you were replying on this thread before you emailed us anything.


Availability for those routes also doesn't show on the AS award search.


Thank you NoStressHere, we are trying to figure this out however it took 2 days to get sample searches from anyone reporting the problem. We would also appreciate that if there is an issue, that one doesn't assume what the issue is, how our systems work, the status of any particular piece of information on ExpertFlyer, or who is at fault. When we have a concrete answer, one way or another, we will share it.

Also, please remember FlyerTalk is not a technical support forum for ExpertFlyer, the best way to help is to email us directly at customercare@ with specific examples that we can test as soon as possible. Too often we get emails with claims of issues, along with anger, sarcasm and threats of cancellation, but without the basic information to replicate the search/issue.