petercek

I'm posting it here since I'm arriving with EK to SYD. My arrival is 0845 on T1 and have a connecting flight at 1030 from T2. I have a ticket booked already. Is this connection feasible? Will I clear customs in SYD or at my final destination (AYQ)? I'll have nothing to declare.

Mwenenzi

Passport from which country? SmartGate access?
What class arriving? First/business get off the aircraft quicker.
1 ticket/PNR or 2 tickets/PNR?
Checked baggage or just carry on?
T2 flight on which airline?
You clear customs, immigration and quarantine at SYD. Its busy that time of morning, but a little past the 06:30- 8:00 peak

Look here http://www.flyertalk.com/forum/ocean...-thread-2.html


Edit.
I see you have another thread. Would have been better in 1 thread
With JQ I think you have to make you own way/own cost to T2.
75% sure you will not be able to use the QF airside free bus transfer
http://www.flyertalk.com/forum/emira...within-au.html

petercek

Passport from Slovenia (EU). Arriving in Y, 1 PNR, checked bag, continuing with Jetstar (on EK codeshare). It will be Thursday morning.

Mwenenzi

JQ is worst airline to be doing a land side T1 T2 transfer
1 PNR helps, but JQ will not wait for you

Kiwi Flyer

There's a good chance of missing your onward flight. Early morning is a busy time of day for immigration and customs at SYD (allow 30 minutes to get through even if no checked bags). Then there is a schlep between terminals - since not flying on QF you'll need to pay your way - either bus or train and allow 30 minutes (at least).

Jetstar is low cost airline so strictly enforces check in and boarding deadlines.

Descending

You'll need to pick up your checked baggage on arrival in T1, clear customs, transfer by TBus or public train to T2 and check your bag in again once there.

Try to get a seat in the forward cabin to disembark quicker and just keep on moving. No stopping for coffee or cigarette

petercek

I have another question about this minimum connection time. I accepted the possibility that I may be late and miss my connecting flight despite the EK suggests this route.
I've checked the arrival of EK418 from BKK to SYD and noticed its delayed quite often. Maybe 20-30 minutes or more. But even a short delay becomes critical to me.
If I don't make it on time to my connecting flight (it's only 1 flight per day and no other routing is possible), I'll have several expenses (prepaid accommodation, car rental, etc). Am I entitled to some compensation in this case?
Is it worth notifying my short connection at DXB so they provide some ground service (fast lane) or a seat in the Y front?
Any suggestion is welcome... I did some very short connections in the past (CDG, EWR) but am always under pressure :-)

Mwenenzi

As you have 1 EK PNR its up to EK(JQ) to get you to the next destination if the incoming flight is late. Hopefully that would include a SYD if hotel needed (but its JQ)

Expect you will not get compensation for other costs: that's for your travel insurance. You would just have paid for something you would not use:- its not additional costs incurred.

The middle east airlines are not know for their ground service. Especially for a Y traveller. They probably get 100's of requests for special service. But the reality is you are not special. Try to get a forward seat.

petercek

Thanks Mwenenzi, then I'll just take it as it is :-) Maybe I'll have a chance to go around Sydney and the next day have an express (1 day) view of Uluru before going further my way.
I know I'm not special but I remember few years ago when my LH flight (VCE-FRA-ICN) was cancelled, I was arranged to KE flight (!) to ICN. I was able to catch the onward connection from ICN to TPE with a help of nice ground staff at ICN that escorted me through the airport.
Anyways, I'll report my success when I'm back end of Oct.

eternaltransit

EK are very, very stingy when it comes to booking people onto other carriers - they prefer to wait until the next EK flight (or QF) and rebook people onto that, and incur hotel/refreshment costs if applicable instead.

petercek

I'll revisit this thread. I've contacted the airport Sydney about my short connection time. They confirmed this connection is not feasible Now, how can Emirates allow (offer!) such booking?!
I've called our TA and he confirmed that the general booking system as well as EK booking system propose this routing.
I'm both confused and disappointed about this situation as no other option rather than making alternative booking (with later to depart DXB but earlier to arrive SYD). It will cost additional 50% of the original ticket. Really sad story.

Mwenenzi

To state you have "no option” is not true in my opinion. You and you lone are making a decision (free choice). No one is requesting/forcing/encouraging you to do anything.

EK sold you a single PNR (2 airline tickets) itinerary. It is up to EK (and JQ) to honour that reservation.
Is the JQ flight an EK codeshare (EK flight number)?

petercek

Yes, it is a codeshare with EK flight number. I did not want to continue this thread as I think it is not productive but just wanted to post my sadness. When I'm back, I'll report.

petercek

I can't get no sleep because of this :-)
Thanks to FT and its many threads I try to figure out my situation. I hold a legal booking for my trip up to the final destination AYQ. EK proposes 1h45 connecting time in SYD which is too short (FT says this, SYD customer service says the same). I will most probably miss my flight and come to JQ's gate way too late. Since EK says the connecting time is valid:
1) will I have to pay a no-show fee to get rebooked on the next day's flight?
2) I will not get any accommodation sponsored?

I'd appreciate a first hand experience.

As I stated in my earlier posts, there are 2 EK flights DXB-SYD in the morning. My flight leaves 8h45 I think and arrives to SYD 8h45 (stopover in BKK). The later flight (around 10h) is direct and arrives to SYD around 7h. There is no option (TA or EK's call centre) to change the DXB-SYD route). Is there any other way (email, phone) to explain/ask about this case? I realize EK transfers a million passengers in a week but probably not so many on this particular route. And I don't think I'm special but just want to get to my final destination on time. It will be only a 2-day visit overall... I have a Y flex fare.
Thank you guys for all your info/comments/suggestions so far.

Mwenenzi

It is the airlines who set minimum connection time (MCT). Not the opinion of posters on FT or the airport.

With 1 PNR(2 tickets) the airline (EK or JQ) is responsible for you getting you to the destination. Referred to as "protection" on FT. JQ/EK should re book you on another flight at no cost to you. (but FT is not the airline)

If you are classified as a "no show" the rest of the of the itinerary will be automatically cancelled (all airlines do this). Do not let this happen. If you end up on another flight check to determine if the other flights on your PNR are still OK. Look on the EK web site and/or phone.

As for flight to AYQ look (now), to see what other flights could get you there. This could be via BNE, MEL or ADL and/or with another airline. Work backwards from AYQ web site. http://ayersrockairport.com/arrivals.html. But is does look like the JQ is the last in from the main cities. When/if a disruption occurs if you can offer alternatives to the check in agent/phone you are often better off (less work for them).

As for accommodation, if needed, who knows. If it was QF or Virgin Australia would guess the answer would be yes. But with JQ/EK??

Personally, with 1 PNR I would just go for it and hope for the best. With 1 PNR its more of the airline problem than yours. (But risk like this does not worry me).