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Depends on how many tickets sold, but even if a few hundred, they could get some good PR out of it by honouring the tickets, but of course if it happened again everyone would expect the same.
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Reservation Canceled
Originally Posted by Dave Noble
(Post 25208976)
I doubt very much that the airline would honour it but simply refund those that purchased it
Dear Customer, Here at ebookers we are always on the lookout for issues that may impact your reservation with us. It has been brought to our attention that your flight reservation made on the 31st July was incorrectly filed by the airline and as such you have paid only for the tax element of the booking. As the booking is therefore not valid we have been advised by the carrier that the reservation will need to be cancelled. A full refund will be provided for you and ebookers will process this today to allow you to rebook your travel. On behalf of ebookers we sincerely apologise for any inconvenience this may cause and can only seek to assure you of our best intentions at all times. Regards ebookers |
I got the same email this afternoon, and a couple of hours later one showing the cancellation.
Shame, but no big deal. |
What, no threat of lawsuits because the airline didn't want to honor an obvious mistake fare? ;)
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Originally Posted by UA1K_no_more
(Post 25217236)
What, no threat of lawsuits because the airline didn't want to honor an obvious mistake fare? ;)
2) This did happen to (mainly) US customers. |
Originally Posted by AA_EXP09
(Post 25217301)
1) It was not necessarily 'obvious' (i.e. is USD 1800+ a 'mistake fare'? This was one of the prices given for LON-FRA-SFO-SYD-MEL-SYD-SFO-ZRH-LON)
2) This did happen to (mainly) US customers. |
Feel sorry for anyone that had their Y Class tickets cancelled, £499 is not an unusual fare (albeit limited) on airlines like MH & QR in recent months from UK to Perth.
EK from LGW is currently £573. As for you who booked J, meh! |
Originally Posted by Sam Bee
(Post 25218524)
Feel sorry for anyone that had their Y Class tickets cancelled, £499 is not an unusual fare (albeit limited) on airlines like MH & QR in recent months from UK to Perth.
EK from LGW is currently £573. As for you who booked J, meh! As you say, £499 or thereabouts is not unknown for Perth ex UK. In fact, IIRC (?) it was actually marketed as a one-day special by a number of agents last Friday. It seems that when people began looking at the (genuine) Y offer, some then spotted an error fare as low as £918 return in J with ebookers, or £952 with Kayak and others. The problem with the J fare is that it was a) around £2K below the norm and b) made up exclusively of taxes & charges, thus allowing any OTA issuers to cancel by claiming that the mistake should have been obvious for all to see. I would be surprised if any of the Y bookings have been cancelled. Even if there IS some element of error with that fare too, then surely neither the agents nor EK would wish to damage their image given the very minor level of discrepancy. The gap in the J fare is of course very different ........ |
Ah OK, I thought all tix were being cancelled, was hard to tell from the threads.
But agree with what you say re: discrepancy between J fares and what was charged. There is another thread running on this here: http://www.flyertalk.com/forum/premi...-return-j.html I really doubt it's just ebookers who are cancelling the tickets. |
Originally Posted by Sam Bee
(Post 25223981)
Ah OK, I thought all tix were being cancelled, was hard to tell from the threads.
But agree with what you say re: discrepancy between J fares and what was charged. There is another thread running on this here: http://www.flyertalk.com/forum/premi...-return-j.html I really doubt it's just ebookers who are cancelling the tickets. |
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