Account Review?
Jun 1, 2015, 11:45 am
#1
Original Poster
Join Date: Oct 2014
Posts: 238
Account Review?
Hi FT World,
Has anyone had this response from Skywards site before when trying to login?
"Sorry, your account is not accessible at the moment due to a routine review. Please email [email protected] for assistance".
Been like this all day! Have emailed the address there, but no response yet.
Cheers,
Justin/BKK
Has anyone had this response from Skywards site before when trying to login?
"Sorry, your account is not accessible at the moment due to a routine review. Please email [email protected] for assistance".
Been like this all day! Have emailed the address there, but no response yet.
Cheers,
Justin/BKK
Jun 1, 2015, 6:02 pm
#2
Ambassador: Air New Zealand
Join Date: Dec 2006
Location: Wellington NZ
Programs: NZ Elite, EK Gold, Qatar Gold, Amex Plat, Accor Gold, Hilton Gold
Posts: 1,424
Hi FT World,
Has anyone had this response from Skywards site before when trying to login?
"Sorry, your account is not accessible at the moment due to a routine review. Please email [email protected] for assistance".
Been like this all day! Have emailed the address there, but no response yet.
Cheers,
Justin/BKK
Has anyone had this response from Skywards site before when trying to login?
"Sorry, your account is not accessible at the moment due to a routine review. Please email [email protected] for assistance".
Been like this all day! Have emailed the address there, but no response yet.
Cheers,
Justin/BKK
"Sorry, this account has been deactivated. Please email [email protected] for assistance."
Jun 2, 2015, 3:47 am
#3
Join Date: Aug 2014
Posts: 84
Maybe linked to the new fare lock feature.
Logging in on emirates.com requires a Captcha form, which is also new. Seriously, Emirates? I hope that's not their only defence against brute force access attempts. My confidence in the competence of EK's infosec team has just plummeted...
Logging in on emirates.com requires a Captcha form, which is also new. Seriously, Emirates? I hope that's not their only defence against brute force access attempts. My confidence in the competence of EK's infosec team has just plummeted...
Jun 2, 2015, 4:00 am
#4
Join Date: Nov 2013
Posts: 5,454
Maybe linked to the new fare lock feature.
Logging in on emirates.com requires a Captcha form, which is also new. Seriously, Emirates? I hope that's not their only defence against brute force access attempts. My confidence in the competence of EK's infosec team has just plummeted...
Logging in on emirates.com requires a Captcha form, which is also new. Seriously, Emirates? I hope that's not their only defence against brute force access attempts. My confidence in the competence of EK's infosec team has just plummeted...
I hope that's changed now because they at least now do resets...!
Jun 2, 2015, 11:57 am
#5
Original Poster
Join Date: Oct 2014
Posts: 238
Thanks all for the comments... glad its not just me then.
Even stranger though was my flight this evening from HKG. I had some issues that I had to raise with the J Class Purser (I was totally forgotten about when meals were given out). During his service recovery, he was wanting to refer to his tablet that has all my information (status, previous flights etc etc), but it was totally blank. He said he'd never seen a pax with Gold status show absolutely nothing other than my name, status and seat number.
Think it could be linked??
Cheers,
Justin/BKK
Even stranger though was my flight this evening from HKG. I had some issues that I had to raise with the J Class Purser (I was totally forgotten about when meals were given out). During his service recovery, he was wanting to refer to his tablet that has all my information (status, previous flights etc etc), but it was totally blank. He said he'd never seen a pax with Gold status show absolutely nothing other than my name, status and seat number.
Think it could be linked??
Cheers,
Justin/BKK
Jun 3, 2015, 7:10 pm
#7
Ambassador: Air New Zealand
Join Date: Dec 2006
Location: Wellington NZ
Programs: NZ Elite, EK Gold, Qatar Gold, Amex Plat, Accor Gold, Hilton Gold
Posts: 1,424
Account Review?
I now have a different message on the iPad app.
"Sorry, the login credentials you have do not match our records. Please check and try again."
No reply to my email.
"Sorry, the login credentials you have do not match our records. Please check and try again."
No reply to my email.
Jun 3, 2015, 11:08 pm
#8
Join Date: Nov 2012
Location: HAM-MXP-DXB
Programs: EK Gold, IHG Platinum, Hilton Honors Diamond
Posts: 595
Jun 4, 2015, 12:45 am
#9
Original Poster
Join Date: Oct 2014
Posts: 238
I also had to change my password AFTER I emailed them, something strange is happening. Once I changed my password it reverted back to the 'account review' message on a browser, but on a mobile webpage or app, it just said account is deactivate and to contact skywards data integrity.
Jun 4, 2015, 5:13 am
#10
Ambassador: Air New Zealand
Join Date: Dec 2006
Location: Wellington NZ
Programs: NZ Elite, EK Gold, Qatar Gold, Amex Plat, Accor Gold, Hilton Gold
Posts: 1,424
I have called EK in NZ and have been assured my account has not been deactivated.
They have escalated the matter to Dubai. There were no notes in my file saying what the review was all about.
They have escalated the matter to Dubai. There were no notes in my file saying what the review was all about.
Jun 5, 2015, 12:08 am
#11
Join Date: Jun 2015
Posts: 2
Finally spoke to someone in the local (KL) Emirates office who sent a priority mail to the Dubai office highlighting the issue, three hours later when trying to log in a password reset was issued and all is good.
Thank you to the gentleman in the Kuala Lumpur Emirates office who answered my call at 10am local time
Jun 5, 2015, 6:34 am
#12
Original Poster
Join Date: Oct 2014
Posts: 238
I've had the same problem as the original poster Justin for the past three days.
Finally spoke to someone in the local (KL) Emirates office who sent a priority mail to the Dubai office highlighting the issue, three hours later when trying to log in a password reset was issued and all is good.
Thank you to the gentleman in the Kuala Lumpur Emirates office who answered my call at 10am local time
Finally spoke to someone in the local (KL) Emirates office who sent a priority mail to the Dubai office highlighting the issue, three hours later when trying to log in a password reset was issued and all is good.
Thank you to the gentleman in the Kuala Lumpur Emirates office who answered my call at 10am local time
Emails haven't worked so far, so phone it is.
Cheers.
Jun 6, 2015, 10:20 am
#14
Join Date: Nov 2013
Posts: 5,454
I notice from another thread you are Gold - I don't think the BKK office has the automatic forwarding to DXB call center, so it may be worth giving the DXB number a call directly to sort it out, the BKK office won't be able to help you.
