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EK Chauffeur Drive Discussion Thread

EK Chauffeur Drive Discussion Thread

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Old May 23, 19, 7:47 am   -   Wikipost
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Last edit by: Saltire74
Wiki Link
Changes to the CD Terms and Conditions in early January 2019 confirm the following:

Effective 1 March 2019, new Chauffeur-drive service reservations are not available in conjunction with Skywards Business and First Class Classic Rewards and Economy to Business Class Upgrades.
https://www.emirates.com/uk/english/...nd-conditions/
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Old Jun 9, 19, 3:06 pm
  #1441  
 
Join Date: Jun 2014
Programs: EY
Posts: 259
Canceled the second half of a EK J round trip 30 hours before departure from ORD. I say canceled, but for whatever reason EK won't let you do that in the app or online. I believe the agent put it in 'deleted' status from what I recall. Said I needed to fill out a form online to get the meager refund they give for partially used tickets. Which is a terrible way to run things, but that's another point.

A few hours after I 'canceled' over the phone, the chauffeur company called me to verify my booking. I told them I wouldn't be traveling. 24 hours later the chauffeur driver calls me to tell me she's in my driveway. Was perplexed and annoyed by Emirates, and the chauffeur company, especially because it was the same wonderful driver I had last time, who was quite pleasant and friendly.
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Old Jun 9, 19, 7:51 pm
  #1442  
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Join Date: Jul 2016
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Programs: EK Gold, IHG Plat, SPG gold, QF Silver, Shangri-La GC Jade, KLM FB
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New SYD CD company Hughes is a vast improvement on Brunel.

Nice mobile interface to confirm booking T-40 via a hyperlink in a text. Water and mints now the standard. I reckon the Brunel lads were having to eat the Mentos to survive given how badly they were treated by that company.
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Old Jun 9, 19, 9:12 pm
  #1443  
 
Join Date: Mar 2011
Location: Boston, MA
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JNB F car didn't confirm at all. Showed up a few minutes late in a E Class.

DXB F car from the airport (to AUH) was a beautiful S Class. Car from AUH was a A Class hatchback.
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Old Jun 10, 19, 12:19 am
  #1444  
 
Join Date: May 2014
Location: Shetland, uk
Programs: Skywards silver
Posts: 186
Originally Posted by thijsseh View Post


Thats’s exactly what I would do in your situation. For information: at LHR there is a special lounge where you report for your CD drive (it’s easily found, plus there is a chap with a sign at the exit from customs to direct you). You report to the desk in the lounge and your presence is noted. You can sit down and get a drink (there is a coffee machine plus a fridge with soft drinks). Soon someone will call your name and escort you just outside where your car and driver will be waiting. I found it extremely civilised, the best CD experience out of admittedly not that many different locations I have used.
thanks for your reply, I think I will chance and see if the driver will swing by the Sofitel.
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Old Jun 10, 19, 12:21 am
  #1445  
 
Join Date: May 2014
Location: Shetland, uk
Programs: Skywards silver
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Originally Posted by skywardhunter View Post
At almost all airports the drivers wait with name signs as you exit, I'm not sure about LHR, something tells me it might be a bit different and there might be a lounge to wait or something, either way I don't think what you suggest would he feasible or fair to the driver who'd have to wait. Rather book the CD to the city and slip your driver a 20 to swing by the Sofitel for 5 mins as you drop the bags. If he says no can do, tell him ok sorry for the trouble but then you won't be able to continue to the city. He probably won't take you to the Sofitel then however as inter terminal trips aren't permitted (not sure if being the hotel changes that). Most likely won't be an issue though
hopefully I can chance it and pray the driver is nice enough for a detour.
thanks for replying.
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Old Jun 10, 19, 5:09 pm
  #1446  
Zol
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Originally Posted by steveholt View Post
Car from AUH was a A Class hatchback.
Surely you mean E class estate?
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Old Jun 19, 19, 6:13 am
  #1447  
 
Join Date: Jan 2017
Programs: EK Plat
Posts: 130
Some feedback from recent experience to clarify / confirm some of what has been said above:

DXB-HKG - F upgrades from J are eligible for chauffeur drive but you have to call to book.
HKG-BKK in J - eligible for chauffeur drive if part of an international ticket (i.e. DXB-HKG-BKK). Not eligible for chauffeur drive on an "intra-Asia" BKK-HKG or vv ticket.
Transit/Stopover at DXB in J / F - if your stay in Dubai is less than 24 hours, chauffeur drive is available but only if the fare rules of the ticket permit a stopover
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Old Jun 19, 19, 7:45 pm
  #1448  
Zol
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Originally Posted by blurt91 View Post
Just wondering how strict CD are in Sydney with 2 bags. My son and I are travelling together and will probably have 3 bags between us...is it worth booking a second car which he is entitled to, just to carry one bag?
Also I see a lot of discussion regarding awards flights no longer being eligible for CD. Is a way round this to use skywards to book via QF (obviously only on codeshare flights) ensuring flight is operated by EK. Qantas website seems to indicate that Awards bookings are still eligible for CD, although I don't know if you can actually use Skywards to book directly via QF
You can't book a QF award using Skywards !
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Old Jun 23, 19, 12:25 am
  #1449  
 
Join Date: Mar 2011
Location: Winnipeg, Manitoba, Canada
Programs: Emirates Skywards Gold, Aeroplan, Club Carlson Silver, Marriott Silver
Posts: 853
Are the Mercedes with the brown seats the newer CD cars for F in DXB? Had those on my last two trips -- very nice.
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Old Jun 26, 19, 3:53 am
  #1450  
 
Join Date: Feb 2013
Location: London
Programs: Hertz5Star, Virgin Atlantic Gold, Europcar Elite Vip, Emirates Gold, Marriott Plat.
Posts: 115
Originally Posted by JTXC View Post
Are the Mercedes with the brown seats the newer CD cars for F in DXB? Had those on my last two trips -- very nice.
Arrived yesterday and got it aswell.. Very comfortable.
Annoyingly had another driver who started to moan about his income. I asked if he liked the new car and then his answer was: Yeah but wish my income would also improve. I only get 550 dollar every month and after rent and everything else i not get left with anything to live on blablabla.. Im sympathetic towards them but it's just so uncomfortable. Literally 25% of my trips on Dubai chauffeur drives i get this. Makes me think it's just a thing to get a extra 'sympathy' tip from the riders after you come back or go on your holiday in First class...

Never ever get those stories on chauffeur cars on arrival at destinations outside Dubai (Usually also much much nicer drivers who provide you with snacks and drinks and such).
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Old Jun 27, 19, 3:44 pm
  #1451  
 
Join Date: Sep 2013
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Originally Posted by Zol View Post
You can't book a QF award using Skywards !
Hi Zol ..... had to do a ‘double-take’ on reading this because I have been using Skywards to book (several) QF awards in each of the last three years ..... 2016/17/18. I even checked my Skywards statement in case my memory had somehow gone AWOL !

However all the flights were domestics. Does your comment apply only to QF international sectors ?
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Old Jun 27, 19, 5:17 pm
  #1452  
Zol
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Originally Posted by subject2load View Post


Hi Zol ..... had to do a ‘double-take’ on reading this because I have been using Skywards to book (several) QF awards in each of the last three years ..... 2016/17/18. I even checked my Skywards statement in case my memory had somehow gone AWOL !

However all the flights were domestics. Does your comment apply only to QF international sectors ?
My comment wasn't clear, OP wanted to book directly via QF. If you wish to use Skywards you have to go through EK and only on a codeshare flight then the EK rules would apply to CD. If it was vice -versa then maybe the CD trick would have worked as QF would be doing the booking
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Old Jun 27, 19, 10:56 pm
  #1453  
 
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,448
Update ex-HKG: 2 hour booking possible, even less after talking to car company

Wanted to follow up if anyone is interested.

Called in to EK, they tried to force me 2:30-3:00 car in advance. I know HKG and timings very well and had no desire to sit in the lounge for an hour or two. After some negotiating, EK agreed to arrange my driver 2:00 in advance provided I verbally told them on the phone "I accept the risk" of potentially missing my flight. (I arranged 5:50am for a 7:50am flight)

Then, a day before the car company called me. I asked them to push it back again, to pick me up at 6:00am instead of 5:50; no problem and no negotiating needed. (We live on HK Island, drive to airport with no traffic at that hour is about 35-40 minutes tops. Could be 30+ if driver is aggressive. I presume the car company knew my request wasn't an issue.)

Day of flight, the car company arrived a few minutes early around 5:55am. We left at 6:00am. S Class Mercedes and professional driver. EK had a rep waiting for me curbside upon arrival at HKG. Overall solid experience and much better than my other CD experiences in DXB and a few European ports, not to mention much better than my last arriving-at HKG experience. I had actually just booked my own car my last two ex-HKG flights after lackluster experiences with CD before. So this was a nice change of pace!

My main concern was not having to be picked up at an ungodly hour and then be forced to sit in the lounge for an hour or two. That was avoided and I'm a happy camper. The S Class was good too and comfortable.
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Old Jun 28, 19, 1:53 pm
  #1454  
 
Join Date: Feb 2018
Programs: Bonvoy Amb , LCAH : Gold, Skywards : Gold
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Originally Posted by sydtogla View Post
New SYD CD company Hughes is a vast improvement on Brunel.

Nice mobile interface to confirm booking T-40 via a hyperlink in a text. Water and mints now the standard. I reckon the Brunel lads were having to eat the Mentos to survive given how badly they were treated by that company.
Melbourne CD was handled by Hughes as well.
Car used were Hyundai Genesis G80 which is now starting become common car for chauffeur service in Melbourne.

Singapore CD have some changes, the drivers waiting with name board instead of have separate counter to register.
Car used was an latest model E class
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Old Jun 29, 19, 7:30 am
  #1455  
 
Join Date: Mar 2011
Location: Winnipeg, Manitoba, Canada
Programs: Emirates Skywards Gold, Aeroplan, Club Carlson Silver, Marriott Silver
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Originally Posted by itisme View Post
Arrived yesterday and got it aswell.. Very comfortable.
Annoyingly had another driver who started to moan about his income. I asked if he liked the new car and then his answer was: Yeah but wish my income would also improve. I only get 550 dollar every month and after rent and everything else i not get left with anything to live on blablabla.. Im sympathetic towards them but it's just so uncomfortable. Literally 25% of my trips on Dubai chauffeur drives i get this. Makes me think it's just a thing to get a extra 'sympathy' tip from the riders after you come back or go on your holiday in First class...

Never ever get those stories on chauffeur cars on arrival at destinations outside Dubai (Usually also much much nicer drivers who provide you with snacks and drinks and such).
My drivers have always been fairly quiet, apart from asking how my flight was and minor chit-chat about where I am off to, etc. I would probably find your experience quite uncomfortable. Do they really only make $550?
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