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EK Chauffeur Drive Discussion Thread

EK Chauffeur Drive Discussion Thread

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Old May 23, 19, 7:47 am   -   Wikipost
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Last edit by: Saltire74
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Changes to the CD Terms and Conditions in early January 2019 confirm the following:

Effective 1 March 2019, new Chauffeur-drive service reservations are not available in conjunction with Skywards Business and First Class Classic Rewards and Economy to Business Class Upgrades.
https://www.emirates.com/uk/english/...nd-conditions/
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Old Mar 19, 18, 6:48 am
  #1081  
 
Join Date: Oct 2015
Location: Cape Town
Programs: BA Exec Gold , Emirates Skywards Plat , SAA Voyager Silver.
Posts: 1,521
Originally Posted by hazban View Post
Impressed by the quality cars you have been allocated and interesting to read what type to expect, generally have to agree.
However in early March my Chauffer failed to arrive for a trip to catch a NCL flight, despite a confirmation call the day before! Got a phone call ten minutes before his arrival time to say that the driver had not "clocked on" and no one had noticed.
Hastily arranged a local taxi for the 70mile trip.
Arriving back in MAN, First, I was allocated an Addison Lee taxi with yellow "not for private hire" stickers on it, not my idea of a limousine service. Don't want to appear too entitled when it comes to travel, but I think Emirates have let me down a bit on this occasion.
I would inform Emirates of such events, that is shoddy and not to be expected. EK also do not like to hear they are being swindled by their contractors.
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Old Mar 19, 18, 11:43 pm
  #1082  
 
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 4,816
Originally Posted by Flame3601 View Post
I would inform Emirates of such events, that is shoddy and not to be expected. EK also do not like to hear they are being swindled by their contractors.
+ 1

You really must tell EK about your unacceptable experience, and you should not feel “too entitled” in doing so - not remotely.

I have used a lot of CD cars around the world when flying EK and not once had anything as described by hazban (and would imagine that very, very few others have)


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Old Mar 20, 18, 7:58 am
  #1083  
 
Join Date: Sep 2017
Location: Far North
Programs: BA Silver, VS Gold. Hilton Gold, EK Platinum
Posts: 22
"Originally Posted by Flame3601 "I would inform Emirates of such events, that is shoddy and not to be expected. EK also do not like to hear they are being swindled by their contractors."

Thank you for the input, I have sent an email and received an automated reply. Did try to explain myself on the Gold Line to no avail, awaiting to hear back in "the next ten days".


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Old Mar 21, 18, 2:46 pm
  #1084  
 
Join Date: Dec 2014
Location: YVR
Programs: EK Gold, Asia Miles, Aeroplan
Posts: 67
Traveled F from MXP-DXB last week and I was picked up by a S class.
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Old Mar 21, 18, 3:18 pm
  #1085  
Ambassador: Emirates
 
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,315
Originally Posted by LaFerrari View Post
Traveled F from MXP-DXB last week and I was picked up by a S class.
It would be helpful to know which city that was in. Presumably MXP?
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Old Mar 22, 18, 12:20 am
  #1086  
 
Join Date: Mar 2006
Location: LGW / AMS / CPT
Programs: SA KL BA EK
Posts: 2,329
Originally Posted by LaFerrari View Post
Traveled F from MXP-DXB last week and I was picked up by a S class.
Looking at your username, that would have been a letdown
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Old Mar 22, 18, 1:59 pm
  #1087  
 
Join Date: Dec 2014
Location: YVR
Programs: EK Gold, Asia Miles, Aeroplan
Posts: 67
Originally Posted by skywardhunter View Post
It would be helpful to know which city that was in. Presumably MXP?
Yes, Milan.
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Old Mar 22, 18, 6:00 pm
  #1088  
Ambassador: Emirates
 
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,315
Originally Posted by LaFerrari View Post
Yes, Milan.
Just wasn't quite clear if you meant picked up in MXP or after flight in DXB
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Old Mar 23, 18, 6:05 am
  #1089  
 
Join Date: Aug 2017
Location: Manchester/London, currently Tunisia
Programs: Skywards
Posts: 327
Originally Posted by Flame3601 View Post
I would inform Emirates of such events, that is shoddy and not to be expected. EK also do not like to hear they are being swindled by their contractors.
Another +1

I got a reply from EK within 10 days which was actually quite specific to the complaint rather than the generic reply others have mentioned. They agreed the CD had failed to provide the correct standard of service and compensated me with a decent amount of miles.
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Old Mar 27, 18, 4:17 am
  #1090  
 
Join Date: Sep 2017
Location: Far North
Programs: BA Silver, VS Gold. Hilton Gold, EK Platinum
Posts: 22
Originally Posted by Flame3601 View Post
I would inform Emirates of such events, that is shoddy and not to be expected. EK also do not like to hear they are being swindled by their contractors.
Just an update. Emirates have credited 15K miles for the poor service and promised to review the arrangements so it "doesn't happen again"!
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Old Mar 27, 18, 7:36 am
  #1091  
 
Join Date: Oct 2015
Location: Cape Town
Programs: BA Exec Gold , Emirates Skywards Plat , SAA Voyager Silver.
Posts: 1,521
Originally Posted by hazban View Post
Just an update. Emirates have credited 15K miles for the poor service and promised to review the arrangements so it "doesn't happen again"!
Good result, thanks for the update!
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Old Mar 28, 18, 4:22 am
  #1092  
Original Poster
 
Join Date: Jun 2013
Location: Islamabad, PK (ISB)
Programs: Skywards Blue
Posts: 642
Planning a trip to KUL, unfortunately there's no CD there.

Any recommendations on airport transfers? Something with a large enough vehicle for 6 pax + luggage.

Thanks.
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Old Mar 31, 18, 8:55 am
  #1093  
 
Join Date: Oct 2015
Location: Cape Town
Programs: BA Exec Gold , Emirates Skywards Plat , SAA Voyager Silver.
Posts: 1,521
Currently on the way to the airport ( CPT), traveling in F, in a VW Passat with charter services written on the side of the car in small bold letters. The driver is clearly exhausted, nothing says first class like driving down the M3 with the “chauffeur” drinking a can of monster!

whats going on Bidvest !?
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Old Mar 31, 18, 9:36 am
  #1094  
 
Join Date: Mar 2006
Location: LGW / AMS / CPT
Programs: SA KL BA EK
Posts: 2,329
Originally Posted by Flame3601 View Post
Currently on the way to the airport ( CPT), traveling in F, in a VW Passat with charter services written on the side of the car in small bold letters. The driver is clearly exhausted, nothing says first class like driving down the M3 with the “chauffeur” drinking a can of monster!

whats going on Bidvest !?
Yes, I have had poor experiences in CPT recently as well. I had a VW 'transporter' 6 weeks ago on arrival in F. Driver put our luggage in the middle row of seats (why not in the luggage area in the back still beats me) and 'invited' us to sit in the back row, which was tortuous to get into and had domestic Y legroom. Then got lost in Paarden Eiland (on the way to Blouberg). Next time it will probably a 'shared' minibus taxi

Probably worth complaining to EK. Not to get 'compensation', just to get decent CD service. I should have done so at the time, but was too surprised / confused about the whole episode to take it further.
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Old Mar 31, 18, 10:02 am
  #1095  
 
Join Date: Oct 2015
Location: Cape Town
Programs: BA Exec Gold , Emirates Skywards Plat , SAA Voyager Silver.
Posts: 1,521
Yeah clearly a steady decline going on down in CPT CD ops. Nothing wrong with the guy and I wouldn’t want him to get into trouble, just his service needed some refining. Basically nice guy, crap service.
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